Do you have a question about the HEGSM40 and is the answer not in the manual?
Questions and answers
John Beesley
April 21, 2025
My anco heg45r pedestal fan won’t run. Fan rotor moves a few inches when start button pressed then stops. Please help
1 comments:
Mr. Anderson
May 10, 2025
If the anko HEGSM40 pedestal fan rotor moves a few inches when the start button is pressed but then stops, the issue could be that the fan is not fully plugged in or the power point is not functional. Additionally, the Wi-Fi function may be off—turning the fan on, waiting 5 seconds, turning it off, and then on again can reactivate the Wi-Fi. Ensure the fan is properly connected and powered.
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Smart Fan with Wi-Fi User Manual Model No.: HEGSM40 Rev 2 Note: The specifications and/or components of this appliance are subject to change without prior notice.
Safety Instructions ............... 4 Components ................. 6 Assembly ..................7 3.1 Base and Stand ................... 7 3.2 Attach Head to Stand .................. 8 3.3 Safety Grille and Fan Blade ................ 9 Instructions for Use ..............13 4.1 Head Tilt ......................13 4.2 Height Adjustment ..................13 Remote Control ................
1 Safety Instructions When using electrical appliances, basic safety precautions should always be followed, including the following: • Carefully read this instruction manual before using appliance. • Ensure that the fan is switched off from the supply mains before removing the guard. •...
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• Appliance should not be used outdoors, placed near a hot gas or electrical burner or placed in a heated oven. • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat. •...
• Do not allow the cord to hang over the edge of the work surface or to come into contact with stoves or other hot surfaces. • If the cord or plugs are worn or damaged, do not use. • Unplug from the power socket by grasping the plug body - Do Not pull on the cord. Read and Save These Instructions 2 Components Front Grille...
3 Assembly 3.1 Base and Stand Your Fan has been boxed unassembled to minimise packaging waste. Each part is designed to fit together and be disassembled easily for cleaning or storage. First, with the aid of a Philips Head screwdriver, unscrew the Screw and Washer •...
3.2 Attach Head to Stand Stand the Base with attached post on the floor. • Loosen (anticlockwise) the post Height Adjustment Locking Screw, pull out the • inner chrome tube to the desired height and then retighten the locking screw. Place Motor assembly at the top of the Stand Post and lower down all the way.
3.3 Safety Grille and Fan Blade To assemble the safety grille and blade assembly, first remove the Rear Grille Nut • (Anticlockwise) from the front of the fan motor housing. Fit the rear safety grille into position with the slots in the 12 and 6 o’clock position •...
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Secure the blade into place by gently hand tightening the spinner nut • anticlockwise onto the end of the motor spindle. The spinner nut is self-tightening when the motor starts, so do not over-tighten the spinner nut, just nip it up. NOTE: The Spinner Nut screws on in the opposite way to a normal nut.
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• Swing open the lever Place the safety grille into position by lining up the location hook, at the top of the • front grille, over the top and on to the centre spoke of the rear grille as shown and push down.
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• Swing down the front grille and press the plastic band onto the rear grille rim and squeeze the grille rims together ensuring the plastic band, front grill and rear grille are fully clipped together. Secure the grilles by closing the lever to lock in place. Then refit the small screw •...
4 Instructions for Use Remove the cable tie and unravel the cordset before operation. DO NOT run the power cord under the stand 4.1 Head Tilt The Fan Head can be adjusted Up and Down so as to blow air at the required angle.
5 Remote Control The fan comes with a remote control with the basic functions for your convenience. The remote control must be pointed towards the receiver, which is located inside the fan control panel, in order to work. Do not block the line of sight between the remote control and the fans control panel. Do not drop the remote control onto the floor or knock it against hard objects.
6 Smartphone Control App Setup For technical queries and difficulties in operating the product contact H.E. Group customer service 1300 105 888 (Australia) or 09 8870 447 (New Zealand). Note: The Smart Home Pedestal Fan and TuyaSmart App only supports a 2.4GHz Wi- Fi network.
7 Wi-Fi Pairing Note: The Smart Home Pedestal Fan and TuyaSmart App only supports a 2.4GHz Wi- Fi network. It will not work on a 5GHz network. After downloading, installing the TuyaSmart App to your smart phone and registering, you need to pair your Smart Fan and Smart Phone to operate the fan through your phone.
7.1 How to Reset the Fan Wi-Fi. Should you for any reason find that you are unable to pair the fan with your smartphone, or that the Wi-Fi indicator light does not blink rapidly, or you are changing the smartphone, you may need to reset the Wi-Fi to get it to pair properly. •...
8 Operation The fan function can be operated 4 ways, using the supplied remote control, Fan control panel, smartphone App or smart device (such as Amazon Echo dot or Google home). Note: Not all fan functions can be operated through the Smart Devices. 8.1 Using the Fan Remote Control and Fan Control Panel After ensuring the Fan has been assembled correctly and you have a strong Wi-Fi •...
• Press the “ON/OFF” button on the remote control once, or the knob on the fan control panel. The “Fan” indicator light and Speed display number will illuminate. The fan will start to spin at Speed setting 5. Press the “SPEED” button on the remote control, or rotate the knob on the fan control •...
8.3 Timer Use this power-saving feature if you want the appliance to turn off automatically. To select the Off time, press the “TIMER” button on the remote control or fan control panel once. It will advance to 1 hour as indicated by the number display, the “Timer” indicator symbol will illuminate and the fan will turn off after approximately 1 hour.
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Edit Button Fan Speed Slider Switch Settings (Auto Off) ON/OFF Timer Button Button Oscillating Mode (Swing) Button Button You can select the Fan Mode you desire by pressing the “Mode” button at the bottom • of the screen and then select which mode you desire. (refer to Modes in the section “Fan Modes”...
• The Smartphone App allows you to set the time to automatically switch the device On. This is set up when the Fan is set to Off within the smartphone App. When in the Off State, in the lower right corner of the screen, there is an icon “Countdown”.
9.1 Link TuyaSmart account in Google Home Control ATTENTION: Due to the Google Home App’s known bug, you could only use one Google account to control “Home Control Action”. If you sign in to Google Home App with several Google accounts, only the first Google account you signed in with can be used for “Home Control”.
10 Using Amazon Echo Device Set up your Amazon Echo Device as per the device’s instructions and make sure you meet the following conditions: You have an Echo device, such as Echo, Echo Dot, Echo Plus, Echo • Connect and Echo Spot. You have set up an Amazon account through Amazon Alexa App.
• Now you can control your smart devices through the Echo device using three commands as follows: To operate by voice, say in a clear precise voice: Alexa, turn on the Smart fan Alexa, turn off the Smart fan Alexa, set Smart fan to Speed 1~ 9 (speed from 1 to 9) Please note the key words when you talk to the Echo device “turn on”...
14 Troubleshooting Check that the power point is functional and that the Fan is fully Will Not Switch On plugged in and switched on. If the Wi-Fi Indicator light does not turn on within 15 seconds of turning the power on to the fan, this would indicate that the Wi- Fi function has been turned off.
15 Warranty Against Defect 12 Month Warranty Thank you for your purchase from Kmart. Kmart Australia Ltd warrants your new product to be free from defects in materials and workmanship for the period stated above, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided.
Need help?
Do you have a question about the HEGSM40 and is the answer not in the manual?
Questions and answers
My anco heg45r pedestal fan won’t run. Fan rotor moves a few inches when start button pressed then stops. Please help
If the anko HEGSM40 pedestal fan rotor moves a few inches when the start button is pressed but then stops, the issue could be that the fan is not fully plugged in or the power point is not functional. Additionally, the Wi-Fi function may be off—turning the fan on, waiting 5 seconds, turning it off, and then on again can reactivate the Wi-Fi. Ensure the fan is properly connected and powered.
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