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Power supply
Power is not being supplied to the printer.
Check
Is the printer turned ON?
Is the AC adapter properly
plugged into the printer and
the electrical outlet?
Is the voltage correct?
Printing
The printer doesn't print, or it stops printing.
Check
Is the interface cable
connected securely?
Is the printer in the Ready
mode?
Is paper jammed?
Is the software you are
using properly installed
for your printer?
Is the proper media being
used?
The printed image has vertical lines.
Check
Is the thermal head dirty?
The overall print is light.
Check
Is the media surface too
rough?
52
Possible remedy
Check to make sure that the power switch on the back
of the printer is in the ON [ ] position.
Turn the printer OFF. Make sure that the power cable
is securely connected and then turn the printer back
ON.
Use only the AC adapter that came with this printer.
Possible remedy
Make sure that the interface cable is plugged securely.
Make sure that the Ready lamp is lit. If it is flashing,
press it to enter the Ready mode.
Make sure that there is no paper or other media
jammed inside of the printer. See page 46 for an
explanation on clearing paper jams.
Check the installation settings in your software and re-
install it if necessary.
Special A4 media must be either manually fed or
rework your data for A4 size.
Possible remedy
Clean the inside of the printer. See page 41 for an
explanation of the proper way to clean the inside of
your printer.
Possible remedy
Use only the recommended media with this printer.
See Chapter 3 for an explanation of the proper media
to use.
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