Bose HOME SPEAKER 300 Manual page 37

SYMPTOM
Speaker doesn't connect
to Wi-Fi network
Intermittent or no audio
TRO UBL E SH OOT I NG TRO UBL E SH OOT I NG
SOLUTION
In the Bose Music app, select the correct network name and enter
network password.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
If your Wi-Fi network information has changed, see page 15.
Enable Wi-Fi on the device you are using for setup .
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the speaker are connecting to the
same band.
NOTE: Bose recommends giving each band a unique name to
make sure you're connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds, and firmly plug it into the
AC (mains) outlet. Download the Bose Music app and
restart setup.
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a different source.
Play audio from a different application or music service.
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to
the speaker.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Move your speaker closer to your mobile device.
Move your speaker closer to your router.
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