Bose Home Speaker 500 Instructions Manual
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Bose Home Speaker 500 Instructions Manual

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  • Page 1 H O M E S P E A K E R 5 0 0...
  • Page 2 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance...
  • Page 3 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 4 REG U LATORY I N FO R MAT IO N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20 dBm EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
  • Page 5 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Power Rating: 100 - 240V 50/60Hz;...
  • Page 6 The serial and model numbers are located on the bottom of the speaker. Serial number: ____________________________________________________________________ Model number: ____________________________________________________________________ Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register E N G...
  • Page 7 To view the license disclosures that apply to the third-party software packages included as components of your Bose Home Speaker 500 product: 1. On the speaker, tap and hold the Volume up button H and the Volume down button z for 5 seconds.

  • Page 8: Table Of Contents

    Network standby ......................14 Manually set the speaker to network standby ..........14 BOSE MUSIC APP SETUP Download the Bose Music app .................. 15 EXISTING BOSE MUSIC APP USERS Add the speaker to an existing account ..............16 Connect to a different Wi-Fi® network ..............16 SPEAKER CONTROLS Speaker functions ......................
  • Page 9 CON TE NTS VOICE ASSISTANT Voice assistant options ....................20 Set up your voice assistant ..................20 Access Alexa ........................21 Use your voice ......................21 Use the speaker controls ..................22 Access Google Assistant ....................23 Use your voice ......................23 Use the speaker controls ..................
  • Page 10 CONNECT BOSE PRODUCTS Connect a Bose SoundLink Bluetooth speaker or Bose headphones..38 Benefits ........................38 Compatible products .................... 38 Connect using the Bose Music app ..............39 Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones ... 39 E N G...
  • Page 11 CON TE NTS CARE AND MAINTENANCE Clean the speaker ......................40 Replacement parts and accessories ................ 40 Limited warranty ......................40 TROUBLESHOOTING Try these solutions first ....................41 Other solutions ........................ 41 Reset the speaker ......................45 Restore the speaker network and audio settings ........45 E N G...
  • Page 12 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/HS500 E N G...

  • Page 13: Speaker Placement

    SP EA KER P L ACE M E NT RECOMMENDATIONS For best performance, follow these recommendations when placing the speaker: • Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or any other object that may generate heat. Heat generated by these items may result in poor speaker performance.

  • Page 14: Power

    • Tap any button on the speaker. • Play or resume audio using your mobile device or using the Bose Music app. • Talk to Amazon Alexa or Google Assistant. NOTE: To access your voice assistant in network standby, make sure the speaker is set up using the Bose Music app and the microphone is on (see page 20).

  • Page 15: Bose Music App Setup

    BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the speaker from any mobile device such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Amazon Alexa or Google Assistant, and manage speaker settings.

  • Page 16: Existing Bose Music App Users

    EXI STIN G BOSE M USI C A P P U S E R S ADD THE SPEAKER TO AN EXISTING ACCOUNT In the Bose Music app, go to the My Products screen and add your Bose Home Speaker 500.

  • Page 17: Speaker Controls

    SP EA KER CO N T R O L S Play/Pause Volume down Volume up Action button AUX button (see page 19) (see page 31) Bluetooth Microphone button off button (see page 27) (see page 19) Preset buttons (see page 26) E N G...

  • Page 18: Speaker Functions

    SP EA KER CO NT RO L S SPEAKER FUNCTIONS Speaker controls are located on the top of the speaker. NOTE: You can also control your speaker using the Bose Music app. Media playback and volume Play/Pause Volume down Volume up...

  • Page 19: Voice Assistant Controls

    The speaker includes six presets that you can set to play audio from your favorite music services. Once set, you can access your music at any time, with a simple touch of a button or by using the Bose Music app. Preset buttons For more information about setting and using presets, see “Preset Personalization”...

  • Page 20: Voice Assistant

    Before you begin, make sure your mobile device and the speaker are connected to the same Wi-Fi network. To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu. NOTE: When setting up your voice assistant, make sure you use the same audio service account that you used in the Bose Music app.

  • Page 21: Access Alexa

    Play funk in the living room. NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple Play on a specific speaker speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.

  • Page 22: Use The Speaker Controls

    VOI CE ASSI STA N T The Action button b and Microphone off button n are used to control Alexa. Use the speaker controls They are located on the top of the speaker. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 23: Access Google Assistant

    VOI CE ASSI STA N T ACCESS GOOGLE ASSISTANT With your Bose Home Speaker 500, talk to Google to easily enjoy music at home; you can play your favorite music, control volume and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms and control smart devices around your home - just by using your voice.

  • Page 24: Use The Speaker Controls

    VOI CE ASSI STA N T You can use the Action button b and Microphone off button n to control Use the speaker controls Google Assistant. They are located on the top of the speaker. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 25: Play Music With Google Assistant

    Choose a default audio service During initial setup for Google Assistant, the Google Assistant app prompts you to select a default audio service. When asking Google to play music on Bose products, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.

  • Page 26: Preset Personalization

    P R ESET P ERS O N AL I ZATI O N You can control presets using the Bose Music app or the buttons on the top of the speaker. NOTE: You can’t set presets in Bluetooth mode or AUX mode.

  • Page 27: Bluetooth® Connections

    TIP: The Bluetooth menu is usually found in the Settings menu. 3. Select your speaker from the device list. TIP: Look for the name you entered for your speaker in the Bose Music app. If you didn’t name your speaker, the default name appears.

  • Page 28: Disconnect A Mobile Device

    B LU E TO OT H CO NN E CT I O NS DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device. NOTE: You can also use Bluetooth settings on your mobile device. Disabling the Bluetooth feature disconnects all other devices.

  • Page 29: Clear The Speaker Device List

    B LU E TO OT H CO NN E CT I O NS CLEAR THE SPEAKER DEVICE LIST 1. Tap and hold l for 10 seconds until the light bar fills to the center, pulses white twice then fades to black. The light bar pulses blue.

  • Page 30: Stream Audio With Airplay

    STR EA M AUD I O W I TH A IR P L AY The speaker is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the speaker or multiple speakers. NOTES: ...

  • Page 31: Wired Connections

    W I R ED CO NN E CT I O NS CONNECT AN AUDIO CABLE You can connect a smartphone, tablet, computer or other type of mobile device to the speaker using a 3.5 mm audio cable (not provided). 1. Connect one end of the 3.5 mm audio cable (not provided) to the headphone jack on your mobile device.

  • Page 32: Speaker Status

    SP EA KE R STAT US The LED light bar located on the front of the speaker shows the speaker status. Light bar WI-FI STATUS Shows the Wi-Fi connection status of the speaker. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing white Connecting to Wi-Fi Connected to Wi-Fi Solid white then fades...

  • Page 33: Bluetooth Connection Status

    SP EA KE R STATU S BLUETOOTH CONNECTION STATUS Shows the Bluetooth connection status for mobile devices. LIGHT BAR ACTIVITY SYSTEM STATE Ready to connect a Pulsing blue to mobile device Connecting to a Pulsing white mobile device Solid white then fades Connected to a to black mobile device...

  • Page 34: Voice Assistant Status

    SP EA KE R STATU S VOICE ASSISTANT STATUS Shows the status of your voice assistant. LIGHT BAR ACTIVITY SYSTEM STATE Voice assistant is idle Voice assistant is White light slides to the listening center then glows solid White light slides to Voice assistant is the sides thinking...

  • Page 35: Media Playback And Volume

    White light slides from Updating speaker left to right Source error – refer to Pulses amber four times the Bose Music app Request is temporarily Pulses red four times unavailable – try again later Speaker error – contact...

  • Page 36: Speaker Display

    Display SET THE CLOCK Use the Bose Music app to set the display clock. TURN THE DISPLAY OFF The display is always lit. To turn the display off: 1. Disable the clock using the Bose Music app.

  • Page 37: Advanced Features

    A DVA N CED F E ATUR E S UPDATE THE SPEAKER The speaker updates automatically when connected to the Bose Music app and to your Wi-Fi network. DISABLE/ENABLE WI-FI Press and hold Play/Pause F and the Bluetooth button l for 5 seconds until the white light fills to the center, pulses twice then fades to black.

  • Page 38: Connect Bose Products

    CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose headphones to your Bose Home Speaker 500 for a new way to hear your music. Benefits • Another room of audio: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink Bluetooth speaker to your Bose Home Speaker 500.

  • Page 39: Connect Using The Bose Music App

    Bose Home Speaker 500. NOTES:  • Your Bose Home Speaker 500 must be within range (30 ft or 9 m) and powered on. • If your speaker or headphones don’t connect, see “Speaker doesn’t reconnect to a previously-connected Bose SoundLink Bluetooth speaker or Bose headphones”...

  • Page 40: Care And Maintenance

    • Do NOT allow liquids to spill into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/HS500 LIMITED WARRANTY The speaker is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 41: Troubleshooting

    • Secure all cables. • Verify the state of the light bar (see page 32). • Download the Bose Music app and run available software updates. • Move the speaker and mobile device away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
  • Page 42 TR OUBL ES H O OTI N G SYMPTOM SOLUTION In the Bose Music app, select the correct network name, and enter network password. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 16.
  • Page 43 Amazon Alexa doesn’t respond Make sure you say the name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
  • Page 44 On your Bose SoundLink Bluetooth speaker or headphones, use the product controls to cycle through the product device list Speaker doesn’t until you hear the name for your Bose Home Speaker 500. For reconnect to a product-specific instructions, refer to your product owner’s guide.

  • Page 45: Reset The Speaker

    Volume down AUX button The speaker reboots. When the reset is complete, the light bar glows solid amber. Restore the speaker network and audio settings Set up the speaker using the Bose Music app (see page 15). E N G...
  • Page 46 ©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810699-0010 Rev. 07...

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