Service; Warranty - European Water Care EWC 10 Manual

Please Note. For the larger softeners or irregular water usage, a metered softener would be a
far better option for both salt and water consumption.
In the UK it is very unlikely to find water in excess of very hard. If you have a private water
supply i.e. well or bore hole, we would suggest you send a water sample to EWC Ltd for
testing and advice on the correct water treatment required.
hardness/iron/chlorides/manganese and sulphates and would be free of charge to our water
softener customers. The figures provided are for indication and advice purposes and should
not be considered definitive.

Warranty

This water softener carries a 2 year in home parts & labour warranty. This warranty is
extendable on an annual basis for up to 10 years if the softener is serviced annually by EWC
Service (terms & conditions apply). If you have any problems with this product please
contact EWC Service 01279 780250.
Please note the warranty will not cover*:
 Misuse, damage or neglect.
 Freezing of the softener, water pipes, or drain pipes.
 Excessively high water pressure.
 Blocking or kinking of supply or drain hoses.
 Interruption of electricity supply.
Warranty calls attributed to any of the above will be chargeable.
* This does not affect your statutory rights

Service

We recommend this water softener is checked and serviced once per year. This would
consist of:
a) Empty and clean out the brine tank & re-commission as per above instructions.
b) Check time of day is correct on timer control (correct if necessary)
c) Test each function of regeneration cycle as described above
d) Check for leaks- this should be done regularly i.e. every time the brine tank is filled.
e) Test output water hardness and adjust regenerations to suit. Additional test strips and
Service Contracts available from EWC Ltd., Tel:01279 780250
f) Every other year, (in addition to the above), replace the internal piston seals which are
consumable service parts. These are available with full fitting instructions from EWC
Ltd., Tel: 01279 780250 or as part of a Service Contract with EWC Ltd.
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This would include