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16. CLEANING
It is important that the probe is cleaned after each use. Clean with
either an alcohol-free antibacterial wipe or by wiping with warm
soapy water. Rinse and dry thoroughly and return the unit to the
storage pouch. Do not immerse the probe in a liquid
Clean the case of the unit and lead wires at least once a week using
the same method.
•
Do not immerse your "Elise" machine in water.
•
Do not use any other cleaning solution
17. TROUBLESHOOTING
If the unit does not work:
• No display – charge the battery, please see section 18 for more
details
• No sensation and LEADS alarm showing.
The "Elise" has a safety feature which will not allow the intensity to
pass 20.0mA if the machine detects a connection error. If a
connection error is detected the intensity will return to 00.0mA and
the screen will flash 'LEADS'. This safety feature will prevent the
machine from giving any uncomfortable stimulation should the
contact break between the machine and your skin. This will also
prevent anyone from increasing the intensity to a high level without
firm contact between the machine and the skin.
A connection error can occur if:
1. A break has developed within one of the two lead wires
If this happens, you can try to test the unit by holding the probe
in your hand:
i) Dampen your hand with water and a little table salt. Squeeze the
probe firmly and make sure your skin is coving the metal parts of the.
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probe and carefully increase strength until you can feel something.
Most people will start to feel the stimulation in their hand at around
25.0mA.
ii) If the 'LEADS' alarm shows and the unit will not allow you to pass
20.0mA. The lead wires need to be replaced. Note: The lead wires
will need replacing every 3-4 months as they can ware with usage.
If you have tried the test above and DO have sensation when the
probe is in your hand, then it may be that:
2. The skin is dry, meaning poor conductivity between the metal
plates on the probe and your skin.
If this happens, you can try the below solutions:
– Using a water–based lubricant such as TensCare Go Gel, which
will improve conduction.
– Crossing your legs and squeezing to increase pressure on the
probe, which should improve the connection. If this enables you
to use the unit, you should find that in a few weeks of stimulation
the contact improves. If it does not, this unit may not be suitable
for you. You may need to contact your healthcare professional to
discuss other suitable options.
– The probe supplied with the unit has a 28mm diameter. An
optional 32mm probe, part no. X-VPM, is available.
• No sensation and no LEADS alarm
– Please make sure you are increasing the intensity high
enough. Most people will start to feel the stimulation in their
hand at around 25.0mA and with the probe inserted you will need
to increase the intensity higher to around 40.0mA -60.0mA, Max
power is 99.5mA. Everyone is different so just keep increasing
the intensity until you can feel. The intensity increases in very
small steps of 0.5mA.
– You may have reduced sensitivity due to previously damaged or
desensitised pudendal nerves (this can happen in childbirth or
some
surgical procedures). Please consult your healthcare
professional.
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