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6 Care and Maintenance
CLEANING
The exterior of the probe and cable should be cleaned only using a soft cloth lightly moistened with
water or isopropyl alcohol. The use of abrasive agents, strong detergents, or other solvents may
damage the probe. Always ensure that the input leads are free of debris.
The probe case is not sealed and should never be immersed in any fluid.
CALIBRATION INTERVAL
The recommended calibration interval is one year. (Performance Verification and Adjustment Pro-
cedures are included in this manual.)
SERVICE STRATEGY
The HFP1500 probe utilizes fine pitch surface mount devices. It is therefore impractical to attempt
to repair in the field. Defective probes must be returned to a LeCroy service facility for diagnosis
and exchange. A defective probe under warranty will be replaced with a factory refurbished probe.
A probe that is not under warranty can be exchanged for a factory refurbished probe for a modest
fee. You must return the defective probe in order to receive credit for the probe core.
RETURNING A DEFECTIVE PROBE
The procedure for returning a defective probe is as follows:
Contact your local LeCroy sales representative to find out where to return the product. All returned
products should be identified by model number and serial number. Provide your name and contact
number and if possible describe the defect or failure. In case of products returned to the factory, a
Return Authorization Number (RAN) should be used. The RAN can be established by contacting
your nearest LeCroy office, or the New York Customer Care Center.
Return shipment should be made prepaid. LeCroy cannot accept COD or Collect Return ship-
ments. We recommend air-freighting. It is important that the RAN be clearly shown on the outside
of the shipping package for prompt redirection to the appropriate department.
1. Contact your local LeCroy sales or service representative to obtain a Return Authorization
Number.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material (or equivalent) and
box.
4. Label the case with a tag containing
• The RAN
• Name and address of the owner
HFP1500-OM-E Rev E
Care and Maintenance
Note
6–1
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