Dell Latitude 3301 Service Manual
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Dell Latitude 3301 Service Manual

Dell Latitude 3301 Service Manual

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Dell Latitude 3301
Service Manual
Regulatory Model: P114G
Regulatory Type: P114G001

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Summary of Contents for Dell Latitude 3301

  • Page 1 Dell Latitude 3301 Service Manual Regulatory Model: P114G Regulatory Type: P114G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................5 Safety instructions................................5 Turning off your computer — Windows 10........................5 Before working inside your computer..........................6 After working inside your computer..........................6 2 Technology and components..........................7 LPDDR3....................................7 Memory Errors................................7 HDMI 1.4- HDMI 2.0................................7 HDMI 1.4- HDMI 2.0 Features.............................7 Advantages of HDMI..............................
  • Page 4 Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................66 Running the ePSA diagnostics..........................66 System diagnostic lights..............................66 Flashing BIOS (USB key)..............................67 Flashing the BIOS................................68 Backup media and recovery options..........................68 WiFi power cycle................................68 Flea power release................................68 5 Getting help..............................69 Contacting Dell.................................69 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer.

  • Page 7: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer. Topics: • LPDDR3 • HDMI 1.4- HDMI 2.0 • USB features • Intel Optane memory LPDDR3 LPDDR3 (double data rate third generation low voltage) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 8: Advantages Of Hdmi

    • 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications • Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings based on content type •...

  • Page 9: Speed

    Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full- Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility.

  • Page 10: Compatibility

    • USB 3.0/USB 3.1 Gen 1 RAIDs • Optical Media Drives • Multimedia Devices • Networking • USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 11: Disabling Intel Optane Memory

    Disabling Intel Optane memory CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver. NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer.

  • Page 12: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Philips #2 screwdriver • Plastic scribe • T-30 torx screwdriver NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then...
  • Page 13 NOTE: Screw color may vary with the configuration ordered. Table 3. Screw list Component Secured to Screw type Quantity Screw image M2x6 Base cover Palm rest and keyboard assembly Captive screws NOTE: Screw color may vary depending on the configuration ordered.

  • Page 14: Disassembly And Reassembly

    Disassembly and reassembly Base cover Removing the base cover Follow the procedure in Before working inside your computer. The following image indicates the location of the base cover and provides a visual representation of the removal procedure. Loosen the three captive screws on the base cover. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly.
  • Page 15 The following image indicates the location of the base cover and provides a visual representation of the installation procedure. Place the computer with the hinges facing towards you. Align the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. Replace the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly.

  • Page 16: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See https://www.dell.com/...
  • Page 17 Disconnect the battery cable from the system board. Remove the four screws (M2x2) that secure the battery to the palm-rest and keyboard assembly. Remove the screw (M1.6x4) that secures the battery to the system board and palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly.

  • Page 18: Coin-Cell Battery

    Connect the battery cable to the system board. Replace the four screws (M2x2) that secure the battery to the palm-rest and keyboard assembly. Replace the screw (M1.6x4) that secures the battery to the system board and palm-rest and keyboard assembly. Install the base cover.
  • Page 19 Disconnect the coin-cell battery cable from the system board. Remove the coin-cell battery cable from the routing guide. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 20: Solid-State Drive

    Connect the coin-cell battery cable to the system board. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive Follow the procedure in Before working inside your computer.
  • Page 21 Align the notch on the solid-state drive with the tab on the solid-state drive slot and slide the solid-state drive into the solid-state drive slot on the system board. Replace the screw (M2x2.5) that secures the solid-state drive to the system board. Install the battery.
  • Page 22 Remove the screw (M2x2.5) that secures the solid-state drive bracket to the system board. Slide and remove the solid-state drive bracket off the solid-state drive on the system board. Slide and remove the solid-state drive off the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Heat Sink

    Align the notch on the solid-state drive with the tab on the solid-state drive slot and slide the solid-state drive into the solid-state drive slot on the system board. Slide the solid-state bracket on to the solid-state drive on the system board. Replace the screw (M2x2.5) that secures the solid-state drive to the system board.
  • Page 24 Peel the tape that secures the heat sink to the system board. In the reverse sequential order (7>6>5>4>3>2>1), loosen the seven captive screws that secure the heat sink to the system board. Lift the heat sink off the system board. Installing the heat sink If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Fan

    Align and place the screw holes on the heat sink with the screw holes on the system board. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board. Adhere the tape that secures the heat sink to the system board.
  • Page 26 Disconnect the I/O-board cable from the system board and I/O board. NOTE: This step is only applicable for computers shipped with a WWAN configuration. Remove the two (M2x3) screws that secure the fan to the system board. Lift the fan slightly off the palm-rest and keyboard assembly. Disconnect the fan cable from the system board and completely lift the fan off the palm-rest and keyboard assembly.

  • Page 27: Speakers

    Connect the fan cable to the system board. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. Replace the two (M2x3) screws that secure the fan to the palm-rest and keyboard assembly. Connect the I/O-board cable to the system board and I/O board.
  • Page 28 Remove the battery. The following image indicates the location of speakers and provides a visual representation of the removal procedure. Open the latch and disconnect the touchpad cable from the system board. Disconnect the speaker cable from the system board. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly.

  • Page 29: Wlan Card

    Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Adhere the tapes that secure the speaker cable to the palm-rest and keyboard assembly. Connect the speaker cable to the system board.
  • Page 30 Remove the battery. The following image indicates the location of WLAN card and provides a visual representation of the removal procedure. Remove the screw (M2x2.5) that secures the WLAN-card bracket to the WLAN card and lift the WLAN-card bracket off the WLAN card.

  • Page 31: Wwan Card

    Connect the antenna cables to the WLAN card. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. Align and place the WLAN card bracket on the WLAN card. Replace the screw (M2x2.5) to secure the WLAN card bracket to the WLAN card.
  • Page 32 Remove the screw (M2x2.5) that secures the WWAN card bracket to the WWAN card. Note the alignment of the WWAN-card bracket before lifting it off the WWAN card. Disconnect the antenna cables from the WWAN card. Slide and remove the WWAN card from the WWAN card slot. Installing the WWAN card NOTE: This procedure is only applicable for computers shipped with a WWAN configuration.

  • Page 33: Touchpad

    Align the notch on the WWAN card with the tab on the WWAN-card slot and insert the WWAN card at an angle into the WWAN-card slot. Connect the antenna cables to the WWAN card and align the WWAN-card bracket on the WWAN card. Replace the screw (M2x2.5) that secures the WWAN bracket to the WWAN card.
  • Page 34 Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly. Open the latch and disconnect the touchpad cable from the system board. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. Lift the touchpad bracket off the palm-rest and keyboard assembly.

  • Page 35: Power-Adapter Port

    Align and place the touchpad into the slot on the palm-rest and keyboard assembly. Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. Replace the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
  • Page 36 Removing the power-adapter port Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure. Remove the screw (M2.5x3.5) that secures the display-cable bracket to the system board. Remove the screw (M2x4) that secures the right display hinge to the system board.

  • Page 37: Display Assembly

    Connect the power-adapter port cable to the system board. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Align and place the display-cable bracket on the system board. Replace the screw (M2.5x3.5) that secure the display-cable bracket to the system board. Using the alignment posts, close the display hinges.
  • Page 38 Removing and installing components...
  • Page 39 Remove the screw (M2.5x3.5) that secures the display-cable bracket to the system board. Lift the display-cable bracket off the system board. Using the pull tab, disconnect the display cable from the system board. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly. Remove the screw (M2x4) that secures the right display hinge to the system board.
  • Page 40 Installing the display assembly If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of display assembly and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 41: I/O Board

    Align and place the palm-rest and keyboard assembly on the display assembly. Using the alignment posts, close the display hinges. Replace the two screws (M2.5x3.5) that secures the left display hinge to the I/O board and palm-rest and keyboard assembly. Replace the screw (M2x4) that secures the right display hinge to the system board.
  • Page 42 Removing the I/O board Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the fan. The following image indicates the location of I/O board and provides a visual representation of the removal procedure. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly.
  • Page 43 Installing the I/O board If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of I/O board and provides a visual representation of the installation procedure. Align and place the I/O board on the palm-rest and keyboard assembly. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly.

  • Page 44: Power-Button Board

    Follow the procedure in After working inside your computer. Power-button board Removing the power-button board Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the fan. Remove the board.

  • Page 45: Power Button With Fingerprint Reader

    Align the screw hole on the power-button board with the screw hole on the palm-rest and keyboard assembly. Replace the screw (M1.6x2) that secures the power-button board to the palm-rest and keyboard assembly. Align the screw hole on the power-button bracket with the screw hole on the palm-rest and keyboard assembly. Replace the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly.
  • Page 46 Remove the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly. Remove the screw (M1.6x2) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. Open the latch and disconnect the fingerprint-reader cable from the fingerprint-reader board. Lift the power button with fingerprint-reader, along with the power-button cable, off the palm-rest and keyboard assembly.

  • Page 47: System Board

    Align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. Replace the screw (M1.6x2) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. Connect the fingerprint-reader cable to the fingerprint-reader board and close the latch to secure the cable. Align and place the power-button bracket on the palm-rest and keyboard assembly.
  • Page 48 Remove the screw (M2x4) screw that secures the right display hinge to the system board. Remove the screw (M2x4) that secures the display-cable bracket to the system board. Remove the screw (M2.5x3.5) screw that secures the USB Type-C port bracket to the system board. Peel the tape that secures the I/O-board cable to the system board.
  • Page 49 Installing the system board If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of system board and provides a visual representation of the installation procedure. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.

  • Page 50: Display Bezel

    Connect the I/O-board cable to the system board and close the latch to secure the cable. Adhere the tape that secures the I/O-board cable to the system board. Replace the screw (M2x4) screw that secures the right display hinge to the system board. Replace the screw (M2x4) that secures the display-cable bracket to the system board.
  • Page 51 Carefully pry the edges of the display bezel off the display back-cover and antenna assembly. Remove the display bezel off the display back-cover and antenna assembly. Installing the display bezel NOTE: This procedure is not applicable to computers shipped with a WWAN configuration. If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 52: Display Panel

    Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place. Install the display assembly. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
  • Page 53 Removing and installing components...
  • Page 54 Using a plastic scribe, slide out the pull tab of the SR tape from both sides of the display panel. Pull out a small section of the SR tape. Roll the SR tape around the plastic scribe. NOTE: To avoid severing/breaking the SR tape, pull out only a small section of the SR tape and then roll the SR tape around the scribe.
  • Page 55 Installing the display panel NOTE: This procedure is not applicable to computers shipped with a WWAN configuration. If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of display panel and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 56 Peel off the transparent protective films from the SR tapes. Align and adhere both the SR tapes to the plastic edge of the display back-cover. Peel off the blue protective films from the SR tapes. Starting from the top, align and place the display panel on the display back-cover. Remove the release paper from the pressure film.

  • Page 57: Display Hinges

    Install the display assembly. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges NOTE: This procedure is not applicable to computers shipped with a WWAN configuration. Follow the procedure in Before working inside your computer.

  • Page 58: Camera

    If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of display hinges and provides a visual representation of the installation procedure. Align the screw holes on the hinges with the screw holes on the display back-cover. Replace the two (M2x2) screws that secure the display hinges to the display back-cover.
  • Page 59 The following image indicates the location of camera and provides a visual representation of the removal procedure. Peel the tape that secures the camera to the display back-cover Using a plastic scribe, pry the camera from the alignment post on the display back-cover. Turn over the camera and disconnect the camera cable off the camera.

  • Page 60: Display Back-Cover

    Adhere the camera to the display cable (tape) and connect the camera cable to the camera and turn it over. Using the alignment post, turn the camera over and adhere to the display back-cover. Adhere the tape that secures the camera to the display back-cover. Install the display panel.
  • Page 61 The following image indicates the display back-cover and provides a visual representation of the removal procedure. After performing all the prerequisites, we are left with the display back-cover. NOTE: Antenna cables are a part of the palm-rest and keyboard assembly for computers shipping with WLAN configurations.

  • Page 62: Display Cable

    Install the display panel. Install the display hinges. Install the display bezel. Install the display assembly. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Display cable Removing the display cable NOTE: This procedure is not applicable to computers shipped with a WWAN configuration.

  • Page 63: Palm-Rest And Keyboard Assembly

    Installing the display cable NOTE: This procedure is not applicable to computers shipped with a WWAN configuration. If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of display cable and provides a visual representation of the installation procedure. Adhere the tape securing the display cable to the back-cover.
  • Page 64 Remove the speakers. Remove the system board. Remove the display assembly. Remove the power button with fingerprint reader power-button board, whichever applicable. Remove the power-adapter port. Remove the touchpad. The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.
  • Page 65 Place the palm-rest and keyboard assembly on a flat surface. NOTE: Antenna cables are a part of the display back-cover for computers shipping with WWAN configuration. Install the touchpad. Install the power-adapter port. Install the power button with fingerprint reader power-button board, whichever applicable.

  • Page 66: Troubleshooting

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 67: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 68: Flashing The Bios

    Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 69: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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P114gP114g001

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