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TroubleShooting
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then
refer to the tips below. If the problem is still not resolved, then contact us.
ISSUES
No sound or picture
I have connected an external
source to my TV and I get no
picture and/or sound
When I turn on my TV, there is a
delay for a few seconds before
the picture appears. Is this
normal?
The picture is normal but there is
no sound
Sound but no picture or black
and white picture
The sound and/or picture is
distorted or appears wavy
The sound and picture is blurry
or cuts out
A horizontal or vertical stripe
appears on the picture and/or
the picture is shaking
The plastic cabinet makes a
"clicking" type of sound
The remote control does not
work
Other Information
POSSIBLE SOLUTIONS
• Check if the power cord is plugged into a powered AC outlet.
• Press the [
] button on the remote control to activate the unit from
'Standby' mode.
• Check for the correct output connection on the external source and
for the correct input connection on the TV.
• Make sure you have made the correct selection for the input mode for
the incoming signal.
• Yes, this is normal. The TV is initializing and searching for previous
setting information.
• Check the volume settings.
• Check if 'Mute' mode is set to On.
• Check if the Settings-Sound-Speakers is set to the correct settings.
• Check the external audio device is power on.
• Check Settings-Sound-Advanced audio is set to correct format which
your external audio device can support.
• If the picture is black and white, unplug the TV from the AC outlet and
replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
• Check if set to Audio Only mode.
• An electric appliance may be affecting the TV. Turn off any appliances
that are nearby and move it farther away from the TV.
• Insert the power plug of the TV set into another power outlet.
• If using an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
• Check if the Oversan is set to off
• Try different picture mode
• Check if there is an appliance or electric tool nearby that is causing
interference.
• The 'click' sound can occur when the temperature of the television
changes. This change causes the television cabinet to expand or
contract, which makes the sound. This is normal and the TV is OK.
• Confirm that TV still has power and is operational.
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
• Check if the remote is paired.
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