Table of Contents
Advertisement
Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in this user manual. To
search more widely, try the ETC website at etcconnect.com. If none of these resources is sufficient, contact
ETC Technical Services directly at one of the offices identified below. Emergency service is available from all
ETC offices outside of normal business hours.
When calling for assistance, please have the following information handy:
Model and serial number (located on back panel)
Facility name
Other components in your system ( other control devices, LED fixture types, etc.)
Americas
ETC, Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
service@etcconnect.com
Asia
Electronic Theatre Controls Asia, Ltd.
Technical Services Department
Room 1801, 18/F
Tower 1, Phase 1 Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
service@etcasia.com
Register Your Device
Registering your device with ETC ensures that you will be notified of software and library updates, as well as
any product advisories.
To register your device, you will need to enroll in "My ETC," a personalized ETC website that provides a more
direct path of communication between you and ETC.
Register now at http://www.etcconnect.com/product.registration.aspx.
Online User Forums
You are encouraged to visit and participate in the ETC User Forum, accessible from the ETC web site (etccon-
nect.com). This gives you access to an online community of users where you can read about other users' exper-
iences, suggestions, and questions regarding the product as well as submit your own.
To register for the ETC User Forum:
1. Go to ETC's community web site (community.etcconnect.com).
2. You may register for the forum by clicking the "join" link in the upper right corner of the page.
3. Follow the registration instructions provided by the community page.
2
United Kingdom
Electronic Theatre Controls Ltd.
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
Germany
Electronic Theatre Controls GmbH
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00-0
techserv-hoki@etcconnect.com
Introduction
Advertisement
Table of Contents
