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The software version of the CX5100 system must be 1.3.1 or later.
4. If the MSR Dock does not detect the CX5100 system after the Windows update, connect the
CX5100 system to a computer running Windows 10 64 bit operating system.
5. Do one of the following:
▪
Go to Control Panel > Device Manager > Sound, video and game controllers and check
if CX5100 system is listed.
▪
In the Skype for Business client, go to Tools > Video Devices.
▪
In the Skype for Business client, go to Tools > Audio Devices.
If the CX5100 system is still not listed under Imaging Devices, replace the CX5100 system.
Polycom, Inc.
Troubleshooting
16
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