Technical Support; Troubleshooting - LifeView FlyTV Platinum User Manual

Technical Support

6. Technical Support
6.1

Troubleshooting

Q: Error message: Drivers have not been digitally signed in Windows
2000/XP.
Saying "OK" to this should continue the installation, acknowledging that you are
A:
aware that these drivers have not been certified by Microsoft.
Why I can't see any picture while capture?
Q:
A: Check graphics card display settings, try both 16-bit and 24-bit high color,
800x600 Resolution
Why I can't record sound but see the picture?
Q:
A: Please refer to Section 4.6.6 for the correct settings
Q: What Operating Systems (O/S) does FlyTV Platinum support?
A: Now the installation CD disk only provides the WDM driver for Windows®98SE,
ME, 2000 and XP. If you seek other operating system drivers, please see our
website.
Q: What can I do, when I get horizontal lines on my screen when watching
TV?
A: 1. This could have to do with the bandwidth on the PCI bus. Place the card
closest to the PCI busmaster slot or place it closest to the AGP slot, but
try to avoid PCI slot 1
2. There are some BIOS setting that you can change to get better
performance. It should be noted that you might not have all these settings.
There are also a number of various bios setups available, you should
consult the documentation that came with your system for information on
properly navigating your bios.
1. Assign IRQ to VGA (enabled, disabled)
For the PCTV to work with the graphics card this IRQ has to be enabled.
2. PCI Master 0 Write Waitstate (enabled, disabled)
should the PCTV not function correctly, try switching this option. Enabling
write waitstates slightly slows down the PCI write access, which might
help solving problems with stability on some motherboards. Disabling
write waitstates is faster but might cause problems.
3. IRQ Activated By (edge, level)
For modern PCI cards (like the FlyTV Platinum) this option should be
"level".
4. PCI Latency Timer (N)
Trying a higher value can help if you get "noise" or stripes in the TV
picture if this not related to a bad reception
5. PCI Peer Concurrency (enabled, disabled)
If the PCTV does not run stable, test if switching this option helps.
6. CPU to PCI Write Buffer (enabled, disabled)
If the PCTV does not run stable, test if switching this option helps.
7. USB Controller (enabled, disabled)
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