Warranty Terms And Conditions - BMPRO J35 Owner's Manual

WARRANTY TERMS AND CONDITIONS

Registering your BMPRO product is an important step to ensure that you receive all of the benefits you
are entitled to. Please visit www.teambmpro.com to complete the online registration form for your new
product today.
1. BMPRO goods come with guarantees that cannot be excluded under Australian Consumer Law. You
are entitled to a replacement or refund for major failure and for compensation for any reasonably
foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure. The benefits under
this Warranty are in addition to your other rights and remedies under a law in relation to the goods to
which this Warranty relates (the Australian Consumer Law).
2. BMPRO warrants products against defects for a period of two years, commencing from the original
date of purchase. Proof of purchase is required before you can make a claim under this warranty.
HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY
3. The J35 and ControlNode102 are designed to be installed by a suitably qualified installer. You or
your installer should carefully inspect the product before installation for any visible manufacturing
defects. We accept no responsibility in addition to our consumer guarantee obligations where a
product has been installed incorrectly.
4. This warranty does not extend to product failures or defects caused by, or associated with, but not
limited to; failure to install or maintain correctly, unsuitable physical or operating environment,
accident, acts of God, hazard, misuse, unauthorised repair, modification or alteration, natural
disaster, corrosive environment, insect or vermin infestation and failure to comply with any
additional instructions supplied with the product.
5. BMPRO may seek reimbursement of any costs incurred by BMPRO when a product is found to be in
proper working order or damaged as a result of one or more of the warranty exclusions mentioned in
point 4 of this statement.
6. To enquire or make a claim under this warranty, please follow these steps:
a. Prior to returning a BMPRO product, please email service@teambmpro.com to obtain a Return
Material Authorisation (RMA) number.
b. Package and send the product to:
BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180
Please mark RMA details on the outside of the packaging.
c. Please ensure the package also includes: a copy of the proof of purchase, a detailed description
of the fault and your contact details including phone number and return address.
7. BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a
product in order to initiate a warranty claim.
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