Troubleshooting; Forcing Qfinder Pro To Locate The Nas; Hot-Swapping Failed Drives - QNAP ES1686dc Series User Manual

4. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro to Locate the NAS

If Qfinder Pro is unable to locate the NAS during QES installation, the drives or data may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro.
5. Reinsert the drives.
6. Continue with the QES installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations.
RAID Type
RAID 1
RAID 5
RAID 6
RAID 10
RAID 50
RAID 60
Triple Mirror
RAID-TP
1. Log on to QES as administrator.
2. Go to Main Menu > Storage Manager > Storage > Disks .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
One member drive fails
One member drive fails
One or two member drives fail
One or two member drives in two different pairs fail.
One disk per subgroup fails.
Two disks per subgroup fail.
One or two member drives fail.
One, two, or three member drives fail.
ES1686dc User Guide
Situation
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