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Chapter 12
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Center
Testing the Product
" Before calling Samsung Customer
Service Center, test your product
Check if your product is operating normally by using the product test function.
as follows. If the problem persists,
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
contact Samsung Customer Service
Center.
1
" It does not have power indicator for
2
Outdoor product.
3
4
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message
Refer to Preset Timing Modes in the user manual (By Model) to set the PC resolution for your model.
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If
No Cable Connected
is displayed, the product is operating normally.
"Not Optimum
Mode" appears briefly.
105
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