ActionTec IS560LH User Manual
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ActionTec IS560LH User Manual

ActionTec IS560LH User Manual

V.90 internal voice/fax windows modem
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  • Page 1 V.90 Internal Voice/Fax Windows Modem User's Manual...

  • Page 2: Table Of Contents

    Table of Contents Proprietary Notice and Disclaimer ... 2 Contacting Actiontec Customer Support ... 3 Introduction ... 3 Do This First ... 4 For Windows 95 and Windows 98 Installations ... 4 For Windows NT 4.0 Installation ... 7 Installing The Modem ... 9 Hardware Installation ...

  • Page 3: Contacting Actiontec Customer Support

    Introduction Thank you for purchasing the Actiontec 56K ISA Advantage V.90 internal modem. The Advantage incorporates the latest technology in host-based V.90 modems. This new technology provides vast improvements in both the performance and the capa- bilities of personal computer fax/modems. Controller-less modems, also known as Win Modems or Windows Modems, utilize your computer’s Central Processing Unit (or CPU) to perform some of their func- tions.

  • Page 4: Do This First

    Do This First Please read the following tips before attempting to install your new modem. For Windows 95 and Windows 98 Installations Be sure to remove all other modem drivers from your operating system. To do this, right-click My Computer, choose Properties from the menu that appears, then click on the Device Manager tab.
  • Page 5 If you are going to use the Telephone Answering Machine (TAM) functions of the modem and you are running Windows 95, you need to install a software component called Unimodem V. If you have Windows 95 OEM Service Release 2 (Version 4.00.950 B) or a later version of Windows, this component comes standard as part of the operating system.
  • Page 6 To disable COM2, boot your system and enter your BIOS setup. You can normally invoke the BIOS setup menu by pressing a key or a combination of keys at the first boot up screen. Some of the common keys are DELETE, F1, F2, CTRL+ALT+S, CTRL+ALT+ESC.

  • Page 7: For Windows Nt 4.0 Installation

    Figure 3b: Windows 95 (or 95A) COM2 Disable Panel Proceed to the section titled “Installing the Modem.” For Windows NT 4.0 Installation Remove all other modem drivers from your operating system. On the Start menu, click Settings then click Control Panel. In Control Panel, double-click on the Mo- dems icon.
  • Page 8 Before installing the modem, you must enable ISA Plug-N-Play support within Win- dows NT. First set your system BIOS to “PnP OS” and then insert the Windows NT 4.0 CD-ROM into your systems CD-ROM Drive. The Startup window for Win- dows NT 4.0 should appear after a few moments.

  • Page 9: Installing The Modem

    Installing The Modem Always discharge static electricity before handling your modem. You may discharge static electricity by touching a grounded metal structure or by using any commercially available grounding strap. Make sure the expansion slot type is 16-bit, which has two slots to fit the ISA card.
  • Page 10 5. Firmly, but gently, insert the modem into the available 16-bit expansion slot. Ensure that the card is seated properly before securing it with the screw removed in Step 4, as shown in the following diagram: Figure 6: Installing The Modem 6.

  • Page 11: Connecting Devices To The Modem

    Connecting Devices To The Modem Fig.7: Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem. As shown in the diagram, there are jacks for connection to a “phone” and to a phone “line.”...

  • Page 12: Configuring Windows 95

    Configuring Windows 95 Step 1 Upon startup, Windows 95 detects the modem and displays the New Hardware Found dialog box. Select “Driver from disk provided by hardware manufacturer” then click OK. Step 2 Type your CD-ROM drive’s drive letter into the Copy manufacturer’s files from box.
  • Page 13 Step 4 After the installer has copied the .INF files to the hard disk, a New Hardware Found dialog box should appear prompting for the “Wave Device for Voice Modem”. Click OK. (See “Do This First” for information on UNIMODEM.INF if this screen does not appear). Step 5 Click OK to copy the Wave Device .INF file from the CD-ROM drive to the hard drive.
  • Page 14 Step 6 To determine what COM port and IRQ is assigned to the modem in Windows 95, click on the Modems icon in Control Panel and select the Diagnostic tab. Click on the COM Port icon and then on the More Info button to view the modem properties.

  • Page 15: Configuring Windows 95 Oem Sr2

    Configuring Windows 95 OEM SR2 Step 1 Upon startup, Windows 95 detects the modem and launches the Update Device Driver Wizard dialog box. Insert the modem’s installation CD-ROM and click Next. Step 2 After Windows 95 has found the updated drivers for your modem, click Finish.
  • Page 16 Step 3 If Windows asks for its own installation disc, click OK. Insert the requested CD-ROM, type the drive letter of your CD-ROM in the dialog box that appears next, and click OK. Step 4 After the Wizard has copied the .INF files to the hard disk, it should detect “Wave Device for Voice Modem”...
  • Page 17 Step 6 To determine what COM port and IRQ is assigned to the modem in Windows 95, click on the Modems icon in Control Panel and select the Diagnostics tab. Select your modem and then click on the More Info button to view the modem properties.
  • Page 18 Step 7 Remember this COM port number. When you install your Data/Fax software or internet browser program, you may need to set your modem port location to this same number.

  • Page 19: Configuring Windows 98

    Configuring Windows 98 Step 1 After installing the modem hardware, turn on your computer. Windows will detect the modem and start the Add New Hardware Wizard. Click Next. Step 2 The Add New Hardware Wizard will ask if you would like it to “search for the best driver for your device (Recommended).”...
  • Page 20 Step 3 The Wizard will ask where it should search for the drivers. Click “CD- ROM drive” to select it. Make sure the installation CD-ROM is in the CD- ROM drive. Click Next. Step 4 Next the Wizard will identify the driver file and report its location on the CD-ROM drive.
  • Page 21 Step 5 After copying the files to your hard drive, the wizard will report that it is finished installing the drivers for the modem. Click Finish. Step 6 Windows will now detect a “Wave Device for Voice Modem” and start the Add New Hardware Wizard again to find the drivers for the voice capabilities of your modem.
  • Page 22 Step 7 The Add New Hardware Wizard will ask if you would like it to “search for the best driver for your device (Recommended).” If this option is not already selected, click it, then click Next. Step 8 The Wizard will ask where it should search for the drivers. Click “CD- ROM drive”...
  • Page 23 Step 9 Next the Wizard will identify the driver file and report its location on the CD-ROM drive. Click the Next button to copy and instal the driver. Step 10 Windows will copy and install the files, and then display the dialog box below, reporting that the process has finished.
  • Page 24 Step 11 Windows will finish loading. To make sure your modem has been installed correctly, click Start on the taskbar. On the Start menu, click Settings, then click Control Panel. In Control Panel, double-click the Modems icon, then click the Properties tab to bring it to the front. On the Modems Properties tab, click the COM port number (COM 3 in the illustration below) to select the modem, then click More Info.
  • Page 25 Step 12 Check that the More Info dialog box that appears on your screen matches the illustration below. Make a note of the interrupt (also known as an IRQ) and the port number. These will be needed to configure your communications software.

  • Page 26: Configuring Windows Nt 4.0

    Configuring Windows NT 4.0 Before installing the modem, make sure you have installed the PnP ISA Enabler and the latest Service Pack upgrade to Windows NT 4.0. See the section titled “Do This First” for details. Step1 Install the modem hardware and turn on your computer. Upon startup, Windows NT 4.0 detects your modem and displays the New Hardware Found dialog box.Select “Driver from disk provided by hardware manufacturer”...
  • Page 27 Step 4 A panel for selecting the device to be installed should appear. Highlight the “V.90 Windows Modem (LHT)” selection and click OK. Step 5 If you see the following dialog box, you will need to set the configuration manually.
  • Page 28 Step 6 Select the Resource Settings which do not cause any conflicts with other devices. Step 7 Restart your computer. Step 8 Click on the Modems icon in the Control Panel. Verify that Windows NT has correctly found the modem. Step 9 If you wish to use your modem to dial into a Windows NT Remote Access Server or wish to connect to the Internet, you will need to configure Dial-...
  • Page 29 Step 10 At the Remote Access Setup dialog box, click on Add. Select the Remote Access Setup device you wish to add and Click OK. Step 11 Click Continue to finish the installation. Step 12 After Windows NT has completed the binding process, allow Windows NT to shut down and restart the computer.

  • Page 30: Installing And Configuring Communications Software

    Installing and Configuring Communications Software If your modem came with a communications software package, it is strongly recom- mended that you use this software for your modem. It’s default installation param- eters have been specially configured to work with this modem. The Users Guide for this program can be found inside the modem package.
  • Page 31 call is detected. The modem converts the digital information contained in the .wav file into an audio signal which is then sent over the phone line. The person calling hears your outgoing message and responds with an incoming message. The sequence of recording an incoming message is the reverse of an outgoing mes- sage.

  • Page 32: Troubleshooting

    Troubleshooting This section lists some common problems and offers suggestions for a solution. It is important to remember that this modem is a Windows 95/98/NT based modem and requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1 which cannot use these drivers.
  • Page 33 Device Usage box and make sure “Disable in this hardware profile” is not selected. (Windows 95 OEM SR2 and Windows 98 only). Make a note of the COM port and IRQ the modem is using. Errors reported in the Device Status box generally refer to conflicts. Click the Re- sources tab and read the “Conflicting Device List.”...

  • Page 34: Uninstalling The Modem

    If you receive an error message or the panel is blank, go to the section of this manual “Does Not Install.” Step 4: Does Not Install The most likely reason for a non-installation in Windows 95 or 98 is a lack of IRQ resources.

  • Page 35: Note To Users Of Windows 95 And 98

    Modems section after you have deleted it from the Device Manager. If it is, this could be a sign that your Plug-N-Play settings are not correct. See “Does Not Install” for information about Plug-N-Play.) 3. Close all open programs and return to the Windows desktop. On the Start menu, click Find, then click Files or Folders and search for the files listed below.

  • Page 36: Note To Users Of Windows Nt

    At the Advanced settings window, type the following in the “Containing text” field: LT Win Modem. Click Find Now. When a file is found, it will have the name “oem#.inf.” Delete only an oem inf file. To delete a file, highlight the file name by clicking once and then choose Delete from the File menu.

  • Page 37: Common Problems

    Common Problems No Dialtone Error Make sure you have connected the phone cable into the right connector on the back of the modem. See “Figure 7: Connecting Devices.” You may have too many devices connected to the phone line. Remove all other equip- ment.
  • Page 38 when the modem is in use. This includes extension phones, answering machines, cordless phone bases, caller ID boxes and their cables. This reduces the load on your phone line and keeps signal attenuation to a minimum. Keep the length of your phone line cable to 10 feet or less. If necessary, move the computer closer to the phone socket.

  • Page 39: Appendix A: At Command Set

    Appendix A: AT Command Set AT Commands AT commands are issued to the modem to control the modem’s operation and soft- ware configuration. AT commands can only be entered while the modem is in com- mand mode. Enter AT commands by typing: ATXn where X is the AT command, and n is the specific value for that command.
  • Page 40 Communication Standard Setting This command determines CCITT vs. Bell standard. Result Codes: Carrier Control The modem will accept the C1 command without error in order to ensure backward compatibility with communications software that issues the C1 command. However, this modem does not support the C0 command. The C0 command may instruct some other modems to not send carrier (i.e., it puts them in a receive-only mode).
  • Page 41 Dial This command instructs the modem to begin the dialing sequence. The dial string (n, including modifiers and the telephone number) is entered after the ATD com- mand. A dial string can be up to 40 characters long. Any digit or symbol (0-9, *, #, A, B, C, D) may be dialed as touch-tone digits.
  • Page 42 Echo Command This command controls whether or not the characters entered from your computer keyboard are echoed back to your monitor while the modem is in command mode. Result Codes: Online Data Character Echo Command This command determines if the modem will echo data from the DTE. This modem does not support the F0 version of the command.
  • Page 43 Result Codes: Request ID Information This command displays specific product information about the modem. Result Codes: Monitor Speaker Volume This command sets speaker volume to low, medium, or high.
  • Page 44 Result Codes: Monitor Speaker Mode This command turns the speaker on or off. Result Codes: Modulation Handshake This command controls whether or not the local modem performs a negotiated hand- shake at connection time with the remote modem when the communication speed of the two modems is different.
  • Page 45 Return On-line to Data Mode Result Codes: Select Pulse Dialing This command configures the modem for pulse (non-touch-tone) dialing. Dialed digits are pulsed until a T command or dial modifier is received. Tone dial is the default setting. Result Code Control Result codes are informational messages sent from the modem and displayed on your monitor.
  • Page 46 DCE Response Format This command controls whether result codes (including call progress and negotia- tion progress messages) are displayed as words or their numeric equivalents. Result Codes: Result Code Option Result Codes:...
  • Page 47 Result Code Selection and Call Progress Monitoring This command enables tone detection options used in the dialing process. As these functions are chosen, the result codes are also affected. Therefore, this command is frequently used to control the modem chipset’s responses. The primary function of this control is to control the modem chip set’s call response capabilities.

  • Page 48: Bn V.32 Auto Retrain

    Busy Tone Detect Result Codes: Long Space Disconnect Long space disconnect is always disabled. Result Codes: Recall Stored Profile This command instructs the modem chip set to go on-hook and restore the profile saved by the last &W command. Either Z0 or Z1 restores the same single profile. Result Codes: &Bn V.32 Auto Retrain...
  • Page 49 Result Codes: &Cn Data Carrier Detect (DCD) Control Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem. DCD normally turns off when the modem no longer detects the carrier signal. Result Codes: &Dn DTR Control...
  • Page 50 &Fn Load Factory Settings This command loads the configuration stored and programmed at the factory. This operation replaces all of the command options and the S-register settings in the ac- tive configuration with factory values. &Gn V.22bis Guard Tone Control This command determines which guard tone, if any, to transmit while transmitting in the high band (answer mode).
  • Page 51 &Kn Local Flow Control Selection Result Codes: &Mn Asynchronous Communications Mode Result Codes: &Pn Pulse Dial Make-to-Break Ratio Selection This Command is effective only for use in Japan. Result Codes:...
  • Page 52 &Qn Asynchronous Communications Mode Result Codes: &Sn Data Set Ready (DSR) Option This command selects DSR action. Result Codes:...
  • Page 53 &V0 View Active Configuration and Stored Profile This command is used to display the active profiles. Below is an example of a possible output: Option Comm Standard CommandCharEcho Speaker Volume Speaker Control Result Codes Dialer Type ResultCode Form ExtendResultCode DialTone Detect BusyTone Detect LSD Action DTR Action...
  • Page 54 Option No Carrier Disc DTMF Dial Speed Escape GuardTime Data Calling Tone Line Rate DSVD mode Stored Phone Numbers &Z0= &Z1= &Z2= &Z3= &Wn Store Current Configuration This command stores certain command options and S-register values into the modem’s nonvolatile memory. The ATZ command or a powerup reset of the modem restores this profile.
  • Page 55 &Zn=x Store Telephone Number This command is used to store up to four dialing strings in the modem’s nonvolatile memory for later dialing. The format for the command is &Zn = ”stored number” where n is the location 0?3 to which the number should be written. The dial string may contain up to 40 characters.
  • Page 56 Modem Port Flow Control Result Codes: Adjust Bits/s Rate Control When this feature is enabled, the modem emulates the behavior of modems that force the DTE interface to the line speed. Result Codes: Break Control Controls the response of the modem to a break received from the DTE or the remote modem or the \B command.
  • Page 57 The second case is where the modem is in the on-line command state (waiting for AT commands) during a data connection, and the \B is received in order to send a break to the remote modem: The third case is where a break is received from a remote modem during a connec- tion: Result Codes:...
  • Page 58 Error Control Mode Selection This command determines the type of error control used by the modem when send- ing or receiving data. Result Codes: Local Flow Control Selection...
  • Page 59 Result Codes: Ring indicator signal off after the telephone call is answered (Compatibility command) Result Codes: Inactivity Timer This command specifies the length of time (in minutes) that the modem will wait before disconnecting when no data is sent or received. A setting of zero disables the timer.
  • Page 60 Result Codes: XON/XOFF Pass Through Result Codes: Data Calling Tone Data Calling Tone is a tone of certain frequency and cadence as specified in V.25 which allows remote Data/FAX/Voice discrimination. The frequency is 1300 Hz with a cadence of .5 s on and 2 s off. Result Codes:...
  • Page 61 -V90=x V.90 Downstream Rate and Control Use this command to enable/disable V.90 connection and to control V.90 connec- tion rates. The command syntax is AT-V90=x. Where x is a value from the list below. View Numbers in Blacklist If blacklisting is in effect, this command displays the numbers for which the last call attempted in the past two hours failed.

  • Page 62: At Commands For Testing And Debugging

    Enable/Disable Data Compression Enables or disables data compression negotiation on an error corrected link. Result Codes: AT Commands for Testing and Debugging The following commands are to be used for testing and debugging only and are not meant for general use. &&C Write to/Read from DSP Register &&L...
  • Page 63 &Tn Self-Test Commands This command allows the user to perform diagnostic tests on the modem. These tests can help to isolate problems when experiencing periodic data loss or random errors. Result Codes: ATI11 Display Diagnostic Information for the last modem connection The “ATI11”...
  • Page 64 Description Initial Receive Carrier Rate Final Transmit Carrier Rate Final Receive Carrier Rate Protocol Negotiation Result Data Compression Result Estimated Noise Level Receive Signal Power Level Transmit Signal Power Level Round Trip Delay (msec) Near Echo Level (-dBm) Far Echo Level (-dBm) Transmit Frame Count Transmit Frame Error Count Receive Frame Count...

  • Page 65: S-Registers Reference

    Description Call Termination Cause Robbed-Bit Signaling (56K only) 6 Digital Loss Remote Server ID S-Registers Reference S-registers generally affect how the AT commands perform. Contents of the registers can be displayed or modified when the modem is in command mode. To display the value of an S-register, type ATSn? where n is the register number.
  • Page 66 Ring Counter Range: Default: Units: This register, Ring Counter, is read only. The value of S1 is incremented with each ring. If no rings occur over a six second interval, this register is cleared. AT Escape Character (user defined) Range: Default: Units: This register determines the ASCII valued used for an escape sequence.
  • Page 67 nous only. The modem will not recognize the backspace character if it is set to a value that is greater than 32 ASCII. This character can be used to edit a command line. When the echo command is enabled, the modem echoes back to the local DTE the backspace character, an ASCII space character, and a second backspace character.
  • Page 68 Automatic Disconnect Delay Range: Default: Units: This register sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier. This allows for a temporary carrier loss without causing the local modem to disconnect. The actual interval the modem waits before disconnecting is the value in register S10.
  • Page 69 V.24/General Bit Mapped Options Status Indicates the status of command options. Only bits 3, 4 and 5 are used, read only. Bits 3-4 DTR behavior (&Dn) 0 = &D0 selected 1 = &D1 selected 2 = &D2 selected (Default) 3 = &D3 selected Bit 5 DCD behavior (&Cn) 0 = &C0 selected...
  • Page 70 V.34 Modulation Enable/Disable 0 = disabled, 1-255 = enabled, Range: 0-255 Default: 1 This register enables/disables V.34 modulation. Inactivity Timer Range: 0-255 Default: 0 Units: minutes S30 specifies the length of time (in minutes) that the modem will wait before discon- necting when no data is sent or received.
  • Page 71 Negotiation Fallback (default 7) This register specifies the action to take in the event of negotiation failure when error control is selected. S36 = 0, 2 S36 = 1, 3 S36 = 4, 6 S36 = 5, 7 Dial Line Rate (default 0) S37 = 0 maximum modem speed S37 = 1...
  • Page 72 S38 = 5 38000 bits / s S38 = 6 40000 bits / s S38 = 7 42000 bits / s S38 = 8 44000 bits / s S38 = 9 46000 bits / s S38 = 10 48000 bits / s S38 = 11 50000 bits / s S38 = 12...
  • Page 73 The following chart lists the S36 and S48 configuration settings necessary to negoti- ate certain types of connections: S36 = 0, 2 S36 = 1, 3 S36 = 4, 6 S36 = 5, 7 Timer to Control Sleep Mode Range: Default: This command displays the number of seconds of inactivity (no characters sent from the DTE, no RING) in the off-line command state before the modem places itself...
  • Page 74 The Result Code Summary Result Code CONNECT RING NO CARRIER ERROR CONNECT 1200 EC* NO DIALTONE BUSY NO ANSWER8 CONNECT 2400 EC* CONNECT 4800 EC* CONNECT 9600 EC* CONNECT 14400 EC* CONNECT 19200 EC* CONNECT 7200 EC* CONNECT 12000 EC* CONNECT 16800 EC* CONNECT 300 EC* CONNECT 21600 EC*...
  • Page 75 CONNECT 34666 EC* CONNECT 36000 EC* CONNECT 37333 EC* CONNECT 38666 EC* CONNECT 40000 EC* CONNECT 41333 EC* CONNECT 42666 EC* CONNECT 44000 EC* CONNECT 45333 EC* CONNECT 46666 EC* CONNECT 48000 EC* CONNECT 49333 EC* CONNECT 50666 EC* CONNECT 52000 EC* CONNECT 53333 EC* * EC only appears when the Extended Result Codes configuration option is enabled.

  • Page 76: Appendix B: Communications Regulations

    Appendix B: Communications Regulations FCC Regulations The following statements are provided in accordance with the Federal Communica- tions Commission (FCC) regulations. Please read these statements carefully before installing your modem. FCC Part 68 Requirements This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
  • Page 77 tion. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter- ference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter- ference to radio and television reception, the user is encouraged to try to correct the interference by one or more of the following measures: •...

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