Table of Contents
Advertisement
Quick Links
HPE Synergy 660 Gen9 Compute Module
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots compute modules
and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 813253-003
Published: July 2018
Edition: 3
Advertisement
Table of Contents
Troubleshooting
Related Manuals for HPE Synergy 660 Gen9
Summary of Contents for HPE Synergy 660 Gen9
- Page 1 HPE Synergy 660 Gen9 Compute Module User Guide Abstract This document is for the person who installs, administers, and troubleshoots compute modules and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
- Page 2 © Copyright 2016, 2018 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.
-
Page 3: Table Of Contents
System board components........................13 System maintenance switch....................14 Mezzanine connector definitions.................... 15 DIMM slot locations........................ 16 Component and LED identification for HPE Synergy hardware............16 Operations....................17 Powering up the compute module ....................17 Powering down the compute module ....................17 Removing the compute module ......................17 Removing and replacing an access panel..................18... - Page 4 HPE Synergy troubleshooting resources...................54 Troubleshooting within HPE OneView..................55 HPE Synergy Troubleshooting Guide..................55 Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy......55 HPE OneView Help and HPE OneView API Reference............55 HPE Synergy QuickSpecs...................... 55 HPE Synergy document overview (documentation map)...... 56 Support and other resources..............
- Page 5 Accessing Hewlett Packard Enterprise Support................58 Accessing updates..........................58 Customer self repair.......................... 59 Remote support..........................59 Warranty information......................... 59 Regulatory information........................60 Documentation feedback........................60 Contents...
-
Page 6: Component Identification
The serial label pull tab is on the front panel of the compute module. To locate the serial label pull tab, see Front panel components. The serial label pull tab provides the following information: • Product serial number • HPE iLO information • QR code to mobile documentation Component identification... -
Page 7: Front Panel Leds And Buttons
Front panel LEDs and buttons Item Description Status UID LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Health status LED Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded... -
Page 8: Drive Numbering
If all other LEDs are off, then no power is present to the compute module. (For example, facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the compute module is not properly seated.) If the health LED is flashing green while the system power LED is off, the Power On/Standby button service is initializing or that an iLO reboot is in progress. -
Page 9: Hot-Plug Drive Led Definitions
Drive box 2, drive bay 2 The driveless model is not shown, as it does not have drive bays and does support for any drives. *SATA drives are supported only with the HPE Synergy 480 Gen9 Compute Module backplane. Hot-plug drive LED definitions... -
Page 10: Nvme Ssd Led Definitions
Item LED Status Definition Flashing green The drive is doing one of the following: • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing •... -
Page 11: Sff Flash Adapter Components And Led Definitions
Item LED Status Definition Drive Solid green The drive is a member of one or more logical drives. status Flashing green The drive is doing one of the following: • Rebuilding • Performing a RAID migration • Performing a stripe size migration •... - Page 12 Item Component Description Locate • Off—Normal • Solid blue—The drive is being identified by a host application. • Flashing blue—The drive firmware is being updated or requires an update. uFF drive ejection latch Removes the uFF drive when released. Do not remove LED •...
-
Page 13: Front Panel/Drive Cage Numbering
Front panel/drive cage numbering Item Drive cage number 1, 2 3, 4 System board components Item Description Internal USB 3.0 connector System board handle System battery Table Continued Front panel/drive cage numbering... -
Page 14: System Maintenance Switch
External USB connector System maintenance switch Position Defa Function Off = HPE iLO security is enabled. On = HPE iLO security is disabled. Off = System configuration can be changed. On = System configuration is locked. Reserved Reserved Off = Power-on password is enabled. -
Page 15: Mezzanine Connector Definitions
For more information, see Secure Boot configuration. IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HPE Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the compute module is in Legacy BIOS Boot Mode. -
Page 16: Dimm Slot Locations
For more information about component and LED identification for HPE Synergy components, see the product- specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library . DIMM slot locations... -
Page 17: Operations
Press and hold the Power On/Standby button for more than four seconds. ◦ Select the Press and hold power off selection in HPE OneView. ◦ Select the Press and hold virtual power button selection in HPE iLO. Removing the compute module Operations... -
Page 18: Removing And Replacing An Access Panel
Procedure 1. Identify the proper compute module. 2. Power down the compute module. 3. Remove the compute module. 4. Place the compute module on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. -
Page 19: Installing The Access Panel
3. Place the compute module on a flat, level work surface. 4. Remove the access panel. 5. When removing the center baffle, disconnect the HPE Smart Storage Battery cable if installed. For more information, see "Smart Storage Battery cabling." 6. Remove one or more DIMM baffles. -
Page 20: Installing The Dimm Baffles
Installing the DIMM baffles Procedure 1. Install the DIMM baffles. 2. Connect the HPE Smart Storage battery cable, if installing. For more information, see "Smart Storage Battery cabling." 3. Install the access panel. 4. Install the compute module. Removing the drive blank Remove the component as indicated. -
Page 21: Removing The Front Panel/Drive Cage Assembly
CAUTION: To prevent improper cooling and thermal damage, do not operate the compute module unless all bays are populated with either a component or a blank. Removing the front panel/drive cage assembly Procedure 1. Power down the compute module. 2. Remove the compute module. 3. -
Page 22: Installing The Front Panel/Drive Cage Assembly
Installing the front panel/drive cage assembly Procedure 1. Install the front panel/drive cage assembly. 2. Install all drives. 3. Install drive blanks in unpopulated drive bays. 4. Install the access panel. 5. Install the compute module. Installing the front panel/drive cage assembly... -
Page 23: Setup
Setup Installation overview Use this section and the following procedure to install the HPE Synergy 660 Gen9 Compute Module in a compute module for the first time. Procedure 1. Install supported options for the compute module. 2. Install the compute module. - Page 24 3. Prepare the compute module for installation by opening the compute module handle. 4. Install the compute module. Press the compute module handle near each release button to completely close the handle. Setup...
-
Page 25: Completing The Configuration
12000 Frame. You can use HPE OneView to comprehensively manage an HPE Synergy system throughout the hardware life cycle. To configure the compute module for the first time, log in to HPE OneView from the frame using your assigned user name and password. For more information, see the HPE Synergy 12000 Frame Setup and Installation Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs). -
Page 26: Installing Hardware Options
Installing hardware options Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. -
Page 27: Installing The Sff Flash Adapter
HPE Smart Array P240nr Controller • HPE H240nr Host Bus Adapter • HPE Smart Array P542D Controller (with HPE Synergy 480 Gen9 Compute Module backplane installed) Procedure 1. Remove the drive blank. 2. Install the uFF drives in the SFF flash adapter. -
Page 28: Installing The Controller
Installing the controller To determine what controllers are supported, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). NOTE: Before installing or removing a controller or adapter, Hewlett Packard Enterprise recommends performing a complete backup of all compute module data. -
Page 29: Installing The Hpe Smart Storage Battery Option
6. Install the front panel/drive cage assembly. 7. Install the access panel. 8. Install the compute module. 9. Power up the compute module. Installing the HPE Smart Storage Battery option Procedure Power down the compute module. Remove the compute module. -
Page 30: Installing The Mezzanine Card Options
IMPORTANT: For more information about the association between the mezzanine bay and the interconnect bays, see the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library. Where you install the mezzanine card determines where you need to install the interconnect modules. - Page 31 Install the mezzanine card. Press firmly on the PRESS HERE label above the mezzanine connector to seat the card. When installing an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 660 Gen9 Compute Module , an additional mounting bracket is required.
-
Page 32: Memory Options
Install the access panel. 10. Install the compute module. 11. Power up the compute module. Memory options IMPORTANT: This compute module does not support mixing LRDIMMs or RDIMMs. Attempting to mix any combination of these DIMMs can cause the compute module to halt during BIOS initialization. DIMM type DIMM rank DIMM capacity... -
Page 33: Smartmemory
DIMM type DIMM rank 1 DIMM per 2 DIMMs per 3 DIMMs per channel channel channel RDIMM Single-rank (8 GB) 2400 2133 1866 RDIMM Dual-rank (16 GB) 2400 2133 1866 LRDIMM Quad-rank (32 GB) 2400 2400 2133 SmartMemory SmartMemory authenticates and unlocks certain features available only on Qualified memory and verifies whether installed memory has passed Hewlett Packard Enterprise qualification and test processes. -
Page 34: Memory Configurations
AMP mode is not supported by the installed DIMM configuration, the compute module boots in Advanced ECC mode. For more information, see the HPE UEFI System Utilities User Guide for ProLiant Gen9 Servers on the Hewlett Packard Enterprise website. -
Page 35: General Dimm Slot Population Guidelines
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a compute module failure. Using HPE Advanced Memory Error Detection technology, the compute module provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error. - Page 36 • White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D). • Do not mix RDIMMs and LRDIMMs. • When one processor is installed, install DIMMs in sequential alphabetic order: A, B, C, D, E, F, and so forth.
-
Page 37: Preparing To Install A Dimm
• Each channel can have a different valid online spare configuration. • Each populated channel must have a spare rank. A single dual-rank DIMM is not a valid configuration. Mirrored Memory population guidelines For Mirrored Memory mode configurations, observe the following guidelines: •... -
Page 38: Installing A Dimm
Installing a DIMM CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the compute module is powered up. CAUTION: To avoid damage to the hard drives, memory, and other system components, be sure to install the correct DIMM baffles for your compute module model. - Page 39 Procedure Update the system ROM. Locate and download the latest ROM version from the Hewlett Packard Enterprise website (http:// www.hpe.com/support). Follow the instructions on the website to update the system ROM. Power down the compute module. Remove the compute module.
- Page 40 Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
- Page 41 10. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket. CAUTION: Do not press down on the processor. Pressing down on the processor might damage the processor socket and the system board.
-
Page 42: Hpe Trusted Platform Module Option
13. Install the heatsink. A T-15 screwdriver is required to install the heatsink. 14. Install the DIMM baffles. 15. Install the access panel. 16. Install the compute module. HPE Trusted Platform Module option When installing or replacing TPM, observe the following guidelines: HPE Trusted Platform Module option... -
Page 43: Installing The Trusted Platform Module Board
• Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. • When installing or replacing hardware, Hewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features. •... - Page 44 Remove the front panel/drive cage assembly. Locate the TPM connector (System board components). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
-
Page 45: Retaining The Recovery Key/Password
16. Install the compute module. 17. Power up the compute module. Retaining the recovery key/password The recovery key/password is generated during BitLocker setup, and can be saved and printed after BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/ password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity. - Page 46 For more information on the UEFI System Utilities, see the UEFI System Utilities User Guide for HPE ProLiant Gen9 and Synergy Servers in theUEFI Information Library (http://www.hpe.com/info/ ProLiantUEFI/docs). Installing hardware options...
-
Page 47: Cabling
Cabling configurations and requirements vary depending on the product and installed options. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE Smart Storage Battery cabling Dual NVMe-enabled backplane cabling... -
Page 48: Hpe Smart Array P542D Controller Cabling
HPE Smart Array P542D Controller cabling HPE Smart Array P542D Controller cabling... -
Page 49: Removing And Replacing The System Battery
Removing and replacing the system battery If the compute module no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. - Page 50 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the system battery...
-
Page 51: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. -
Page 52: Specifications
Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 10% to 90% @ 28°C (82.4°F) Nonoperating 5% to 95% @ 38.7°C (101.7°F) Altitude —... -
Page 53: Documentation And Troubleshooting Resources For Hpe Synergy
HPE Synergy Frame Link Module User Guide The HPE Synergy Frame Link Module User Guide is in the Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs). It outlines frame link module management, configuration, and security. -
Page 54: Hpe Synergy Image Streamer Github
(www.hpe.com/info/synergy-docs). It provides information on how to update the firmware for HPE Synergy. Best Practices for HPE Synergy Firmware and Driver Updates The Best Practices for HPE Synergy Firmware and Driver Updates is in the Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs). It provides information on recommended best practices to update firmware and drivers through HPE Synergy Composer, which is powered by HPE OneView. -
Page 55: Troubleshooting Within Hpe Oneview
OneView. The UI provides multiple views of HPE Synergy components, including colored icons to indicate resource status and potential problem resolution in messages. You can also use the Enclosure view and Map view to quickly see the status of all discovered HPE Synergy hardware. -
Page 56: Hpe Synergy Document Overview (Documentation Map)
HPE Synergy document overview (documentation map) www.hpe.com/info/synergy-docs HPE Synergy document overview (documentation map) - Page 57 • Product maintenance and service guides • HPE Synergy 12000 Frame Setup and • Best Practices for HPE Synergy Firmware and Driver Installation Guide Updates • Rack Rails Installation Instructions for the • HPE OneView Help for HPE Synergy...
-
Page 58: Support And Other Resources
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •... -
Page 59: Customer Self Repair
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. -
Page 60: Regulatory Information
Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.