In Case Of Trouble - Sony DSC Operating Instructions Manual

In Case of Trouble

If a problem occurs, please check the following items. If you cannot resolve the
problem, contact the location indicated in the operating manual for the device with
which you received this software.
Symptom
PictureGear does not
run
Sample slide do not
display
Not able to
communicate with
external device
Selecting Single-Image
View in View menu
does not display the
slide any larger
Movies do not play.
Cause/Remedy
There might be a problem with the PictureGear program
on the hard disk.
b Uninstall and then reinstall PictureGear (page 92)
Click the sample slide folder in the folder list. If the slides
still do not appear, there might be a problem with the
sample slide data on the hard disk.
b Uninstall and then reinstall PictureGear (page 92)
Check the settings for each device.
b Confirm that the baud rate and serial port settings
match (page 83, 86, 89)
b Momentarily disconnect the external device's
connection cable, then reconnect it.
Confirm that you have selected a slide in the List View to
be viewed larger.
The Movie Library version may be too old or not
installed.
b Install the Microsoft DirectX Media Runtime provided
on the PictureGear CD-ROM (page 76)
93-GB