Troubleshooting
Viewing images
Cannot play back images.
Press
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The folder/file name has been changed on your computer (page 100).
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Sony does not guarantee playback of image files on the camera if the files have been
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processed using a computer or recorded with another camera.
The camera is in USB mode. Cancel the USB connection (page 96).
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You cannot play back the movies shot using another camera.
The images are played back successively.
[Continuous Play] is set to [On]. Set [Continuous Play] to [Off] (page 74).
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The date and time are not displayed.
[Display Setup] is set to [Simple] or [Image Only]. Touch [DISP] to set [Display Setup] to
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[Normal] (page 22).
The image appears rough right after playback starts.
This may happen due to image processing. This is not a malfunction.
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Left and right sides of the screen are shown in black.
[Auto Orientation] is set to [On] (page 80).
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The buttons and icons no longer appear.
If you touch the top right of the screen during shooting, the buttons and icons will
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momentarily disappear. The buttons and icons will reappear when you take your finger off the
screen.
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[Display Setup] is set to [Image Only]. Touch [DISP] to set [Display Setup] to [Normal] or
[Simple]. During playback, display the [DISP] button by touching the center of the LCD
screen, then set [Display Setup] to [Normal] or [Simple] (page 22).
Cannot hear music during slideshow.
Transfer music files to the camera with "Music Transfer" (page 101).
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Confirm that the volume setting and slideshow setting are correct (pages 33, 61).
The image does not appear on the TV.
Check [Video Out] to see if the video output signal of the camera is set to the color system of
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your TV (page 77).
Check whether the connection is correct (pages 83, 84).
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If the USB cable is connected to the camera, disconnect it (page 96).
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(Playback) button (page 31).