Troubleshooting
Deleting
Cannot delete an image.
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Cancel the protection (page 65).
Computers
Computer OS compatibility with camera is unknown.
Check "Recommended computer environment" on page 90 for Windows, and page 102 for
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Macintosh.
"Memory Stick PRO Duo" is not recognized by a computer with a "Memory
Stick" slot.
Check that the computer and the Memory Stick Reader/Writer support "Memory Stick PRO
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Duo". Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" is not supported, connect the camera to the computer (pages 94
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and 102). The computer recognizes the "Memory Stick PRO Duo".
Your computer does not recognize the camera.
Turn on the camera.
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When the battery level is low, insert the charged battery pack or use the AC adaptor (not
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supplied) (page 94).
Set [USB Connect] to [Mass Storage] (page 76).
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Use the USB cable (supplied) (page 94).
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Disconnect the USB cable from both the computer and the multi-output stand, and connect it
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again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
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connectors of your computer.
Connect the multi-output stand directly to your computer without passing through a USB hub
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or other device (page 94).
Cannot copy images.
Connect the camera and your computer correctly making a USB connection (page 94).
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Follow the designated copy procedure for your OS (pages 95 and 102).
When you shoot images with a "Memory Stick Duo" formatted by a computer, you may not
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be able to copy the images to a computer. Shoot using a "Memory Stick Duo" formatted by
the camera (page 70).
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