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A.1
Introduction
Should the monitor malfunction or fail to operate according to the user manual,
please refer to the following instructions before calling the Advantech service center.
If unable to correct the faults using the instructions below, then please contact the
distributor or Advantech's service/repair center.
A.2
Troubleshooting
No image appears on screen
Check that all I/O and power connectors are correctly installed and connected
(refer to Section 1.4, Underside View).
Ensure none of the connectors are crooked, broken, or loose.
Ensure that the OSD power-on LED is lit.
Ensure that the monitor brightness is not at the minimum setting.
Ensure that the screen resolution setting is correct for the type of LCD, and that
the setting does not exceed the resolution specified for the particular LCD
model.
The image is displayed incorrectly, or a full screen image does not appear
Ensure that the screen resolution on the motherboard is correct.
The position of screen is not centered
Adjust the H-position and V-position or initiate auto adjust.
Out of range
If an "out of range" message appears onscreen, this indicates that the computer
signal is not compatible with the LCD display (i.e., the output resolution exceeds
the input resolution specified for the LCD).
Adjust the BIOS settings to correct the resolution.
No signal
The display is powered on, but is not receiving or displaying any signal from the
computer. Check all power switches, power cables, and VGA signal cables to
ensure that all are correctly connected on both sides.
Monitor is in sleep mode
If the system goes into sleep mode, then either the display has been set to
power saving mode, or the display is experiencing a signal connection problem.
Check the BIOS system settings and/or Windows configuration. Then check
both ends of the power cable connection between the LCD and computer.
IDS-3118W User Manual
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