Gebwell Qi Series Installation, Operation And Maintenance Manual page 6

The warranty terms outlined in the joint recommendation
of the Association of Finnish Metal and Engineering
Industries and the Finnish Competition and Consumer
Authority are observed to such an extent which has not
been separately mentioned above.
The warranty becomes void, if the product is
•
repaired or altered without Gebwell Ltd.'s
permission
•
used for a purpose, for which it has not been
intended
•
stored in a humid or otherwise unsuitable
location (cf. installation, operating and
maintenance manual).
What to do if a malfunction occurs
If a malfunction occurs during the warranty period, the
customer must immediately (normally within 14 days)
notify the authorised Gebwell reseller from whom the
product was bought. The notification must include which
product has malfunctioned (product model, serial
number), the details of the malfunction in as much detail
as possible, as well as the circumstances when the
malfunction has developed and/or occurs. The warranty
form, correctly filled in at the handover time must be
submitted on request. Appealing to a warranty-period
notification is not valid after the warranty period is over,
unless the notification has been submitted in writing
during the warranty period.
The notification must be submitted immediately after the
malfunction has been discovered. If the notification is not
submitted immediately once the buyer has noticed the
malfunction, or when the buyer should have noticed the
malfunction, the buyer loses the right to appeal to this
warranty.
Maintenance service in Finland
Maintenance work for this product, during the warranty
period and after the warranty period, is performed by the
maintenance organization authorised by the manufacturer,
throughout the entire estimated economic life of the heat
pump.
6
How to submit a service request
All warranty repairs, service requests and orders for spare
parts will primarily be submitted directly to the authorised
Gebwell reseller that sold/delivered the product. Before
submitting a service request, the following things must be
taken into consideration:
•
read the installation, operating and maintenance
manual carefully and think whether you have
used the device in accordance with the
instructions in the manuals
•
before submitting a warranty repair request,
ensure that the warranty period is still valid,
read the warranty terms carefully and find out
the product's model and serial numbers
•
all parts belonging to a device must be included
when the device is returned
•
the returned product must be closed in such a
way, that handling it would not cause health or
environmental hazards.
A device changed on the basis of the warranty is the
property of the device manufacturer. Gebwell Ltd.
reserves the right to decide how, where and who will
perform the repair work or change that is at the
manufacturer's responsibility.
Gebwell Ltd. is not liable for the breakdown of a
wrongfully installed device.
The device can only be repaired by a professional.
Incorrect repair work and settings can cause danger for the
user, the malfunction of the device, and weaken the
efficiency of the device. The visit of a retailer or a service
agent is not free of charge even during the warranty
period, in case the device has to be repaired due to
incorrect installation, repair or adjustment.
v3-8 23052017