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251873962_myX-1a Twin_lu_en.book Page 90 Vendredi, 7. janvier 2005 3:00 15
Troubleshooting
P
- S
ROBLEM
ITUATION
Error message: INCORRECT PIN The PIN has been incorrectly entered. If the PIN is entered incorrectly three
times, the SIM card is blocked.
Error message: SIM BLOCKED The PIN has been incorrectly entered three times. Use your Personal
Unblocking Key (PUK) to unblock the SIM card.
Enter:
**05*PUK*PIN*PIN#
PUK: your PUK code supplied by your mobile phone operator.
PIN: your PIN code.
After 10 (or 5 depending on the type of SIM card) unsuccessful attempts, the
SIM card is blocked permanently. You must then contact your mobile phone
operator to get a new card.
Error message: SIM LOCKED
The mobile phone operator may require certain types of SIM card to be used.
This message indicates that the SIM card is not accepted.
Remove the SIM card and turn the phone on again. If you get the SIM not
present error message, check with your phone dealer whether your SIM card is
compatible. Otherwise, contact the after sales service.
The phone display does not
Press a key. If nothing is displayed, check the position of the SIM card. If the
change
problem continues, contact the after sales service.
No connection made
Check the form of the number called.
Check that there is at least one field strength dot showing. If R is displayed but
there is no mobile phone operator name, only emergency calls are allowed.
Check that you have not used all your credit with the mobile phone operator.
Check that the SIM card provides the service you required and that it has not
expired.
Check and, if necessary, disable the outgoing call lock.
The network is saturated. Please try later.
If you still have problems getting a connection, contact the Hotline.
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