Philips 32PF9968/10 Service Manual page 13

How to Store SAM Settings
To store the settings changed in SAM mode, leave the top level
SAM menu by using the POWER button on the remote control
transmitter or the television set.
How to Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or the television set.
If you turn the television set "off" by removing the mains (i.e.,
unplugging the television) without using the mains button, the
television set will remain in SAM when mains is re-applied, and
the error buffer is not cleared.
5.2.3 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Enter
To enter CSM, press the following key sequence on the remote
control transmitter: "123654" (do not allow the display to time
out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear (example):
1 00035 LC4XET1 1.15/S4XPVX 1.23
2 CODES 0 0 0 0 0
3 OP xxx xxx xxx xxx xxx xxx xxx
4 xxPFxxxx/xx
5 xxxx
6 NOT TUNED
7 PAL
8 Stereo
9 CO 50 CL 50
0 AVL Off
Figure 5-4 CSM menu (example)
Menu Explanation
1. Indication of the decimal value of the operation hours
counter, Software identification of the main microprocessor
(see "Service Default or Alignment Mode" for an
explanation), and the service mode (CSM = Customer
Service Mode).
2. Displays the last five errors detected in the error code
buffer.
3. Displays the option bytes.
4. Displays the type number version of the set.
5. Reserved item for P3C call centres (AKBS stands for
Advanced Knowledge Base System).
6. Indicates the television is receiving an "IDENT" signal on
the selected source. If no "IDENT" signal is detected, the
display will read "NOT TUNED"
7. Displays the detected Color system (e.g. PAL/NTSC).
8. Displays the detected Audio (e.g. stereo/mono).
9. Displays the picture setting information.
10. Displays the sound setting information.
Service Modes, Error Codes, and Fault Finding
CSM
BR 50
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How to Exit
To exit CSM, use one of the following methods:
• Press the MENU, STATUS/EXIT, or POWER button on the
remote control transmitter.
• Press the POWER button on the television set.
5.3 Service Tools
5.3.1 ComPair
Introduction
ComPair (Computer Aided Repair) is a Service tool for Philips
Consumer Electronics products. and offers the following:
1. ComPair helps you to quickly get an understanding on how
to repair the chassis in a short and effective way.
2. ComPair allows very detailed diagnostics and is therefore
capable of accurately indicating problem areas. You do not
have to know anything about I2C or UART commands
yourself, because ComPair takes care of this.
3. ComPair speeds up the repair time since it can
automatically communicate with the chassis (when the uP
is working) and all repair information is directly available.
4. ComPair features TV software upload possibilities.
Specifications
ComPair consists of a Windows based fault finding program
and an interface box between PC and the (defective) product.
The (new) ComPair II interface box is connected to the PC via
an USB cable. For the TV chassis, the ComPair interface box
and the TV communicate via a bi-directional cable via the
service connector(s).
The ComPair fault finding program is able to determine the
problem of the defective television, by a combination of
automatic diagnostics and an interactive question/answer
procedure.
How to Connect
This is described in the chassis fault finding database in
ComPair.
I 2 C SERVICE
CONNECTOR
ComPair II
Multi
function
RC in
RC out
Optional Power Link/ Mode
Switch Activity
HDMI
2
I C only
Figure 5-5 ComPair II interface connection
Caution: It is compulsory to connect the TV to the PC as
shown in the picture above (with the ComPair interface in
between), as the ComPair interface acts as a level shifter. If
one connects the TV directly to the PC (via UART), ICs will be
blown!
5. EN 13
TO TV
TO TO
OR UART SERVICE
CONNECTOR
2
I C RS232 /UART
PC
ComPair II Developed by Philips Brugge
Optional power
5V DC
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