Troubleshooting - Morphy Richards Saturn Steam Manual

RN305000 MUK Rev1.qxp_IB 17/10/2017 12:10 Page 11

Troubleshooting

Problem
• No power or not heating up.
• Overheating or not getting
hot enough.
• Not steaming or poor steam.
• The product occasionally
produces a pumping sound
during steam ironing.
• Dripping from the holes in
the soleplate.
• Tripping Electrics.
• The filler cap is broken or
does not close properly.
• Steam is triggered when I
press the water spray button.
Solution
1. Check the fuse and the fuse rating (should be 13amp).
2. Try a different appliance in the socket as it may be the socket that
is at fault.
3. Check that the auto shut off has not operated.
4. Ensure the iron is switched on by pressing the on-off /
temperature decrease button (1).
1. Adjust the temperature to ensure the setting matches that
recommended on the garment or refer to the "temperature guide"
section.
2. Allow the iron to reach temperature and stabilise for 1-2 minutes if
it has just been plugged in, or has just been woken up from auto
shut off.
1. Ensure the temperature is set within the steam band and that the
steam level is set to the correct level (refer to the "temperature
guide" section).
2. Check that there is enough water in the tank.
3. If the auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
4. Perform a self-clean to clear away limescale inside the iron (refer
to "Removing limescale" section).
5. Please remember the iron does not steam on the 1-dot setting.
1. This is normal and is caused by water being pumped through the
steam pump.
2. If the pumping sound suddenly becomes louder or the steam
diminishes, check and refill the water tank if it has become empty.
1. Use the steam for short amounts of time.
2. Perform a self-clean to clear away limescale inside the iron (refer
to "Removing limescale" section).
3. If the auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
1. Try using a different socket.
2. Ensure there are no other appliances being used on the same set
of sockets as the iron.
1. Call our helpline to order a new replacement filler cap to be sent
out.
2. Please note, there may appear to be a gap between the digital
screen and filler cap, as long as the cap clicks shut, water should
not leak out.
1. This is normal, a small amount of steam may appear when
pressing the water spray button.
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