Troubleshooting - Morphy Richards Speed Steam Pro Instructions Manual

RN332103MEE Rev2.qxp_Morphy Richards Instruction Book 25/08/2021 14:39 Page 15

Troubleshooting

Problem
• No power or not heating up.
• Overheating or not getting hot enough.
• Not steaming or poor steam.
• The product occasionally produces a pumping sound during steam
ironing.
• Dripping from the holes in the soleplate.
• Tripping Electrics.
• Steams continuously.
• The auto-clean does not operate / the descale indicator stays ON.
Solution
1. Check the fuse. Try a new fuse with the same rating.
2. Try a different appliance in the socket as it may be the socket that
is at fault.
3. Check that the auto shut off has not operated.
4. Ensure the iron is switched on by pressing the On/Off power
button.
1. Allow the iron to reach temperature and stabilise for 1-2 minutes if it
has just been plugged in, or has just been woken up from auto shut
off.
1. Check that there is enough water in the tank.
2. If the iron' s auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
1. This is normal and is caused by water being pumped through the
steam pump. The pump is controlled by the unit automatically to
keep the boiler up to pressure.
1. If the iron' s auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
2. Ensure the correct 50/50 water combination is used.
1. Try using a different socket.
2. Ensure there are no other appliances being used on the same set
of sockets as the iron.
1. The steam boost feature may have been activated by pressing the
steam trigger twice in quick succession. This can be turned off by
pressing the steam trigger again.
1. The unit must have completely cooled down before the auto-
clean will operate. Let it cool down overnight before trying again.
2. The clean water tank must be filled to MAX with clean water and
connected properly.
3. The descale indicator will extinguish only after the auto-clean
process has been completed properly.
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