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Troubleshooting
If you experience problems with your TV, check below for advice. If you don't find a solution here, contact After Sales Support on 1300 886 649.
Problem
No power
Picture issues
Network connection
issues
48 | TROUBLESHOOTING
Check the power outlet is turned on.
If using a multi-outlet, check if it is working properly. To check whether a power strip is working properly, plug the
TV's power plug directly to a wall outlet and observe its operation.
Try to power on using the button on your TV set.
Ensure that all equipment is connected properly. If you are using an external device, turn it off, then turn it on
again. If it says there is no signal on the screen, choose the correct source input.
Adjust the antenna position.
Move the TV away from electronic equipment or devices that could cause interference.
Auto-tune free-to-air TV channels again.
Try another channel.
If the image keeps flickering when trying to connect the HDMI cable, make sure the cable is: a high-speed HDMI
cable; correctly connected to the port; and not faulty (bent or broken).
You can also try going to Adjust Menu > System > HDMI EDID setting.
Turn off the modem and the router (if used). Wait for 2 minutes and then turn them back on.
If you are connecting using Wi-Fi, make sure you enter the Wi-Fi password correctly.
If you are using a static IP, enter the IP address and other network addresses directly.
If you are using an ethernet cable, use one rated CAT 5 or higher. Make sure it is plugged in at both ends.
If the problem persists, contact your Internet Service Provider or modem manufacturer.
Solution
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