Remote Support - Aurender W20 Quick Start Manual

Remote Support

The Aurender Commitment to Customer Support
Aurender's mission is to deliver the best user experience to our customers. That goes well beyond
just building the best sounding and most reliable music servers.
We understand that Aurender products must be interfaced with other components and home
networks where issues might arise. Anticipating and preparing for such situations is at the core of
our customer service ethos.
If support beyond this Quick Start Guide and additional documentation in the Web Manual is
required, your first option is to go to the "Help" section of the Conductor Settings Menu. Then tap
"Send Remote Support Email" to reach our technical support team:
After sending this Remote Support Email, our Technical Support will be able to analyze the
activity logs of your Aurender to diagnose any problems. If necessary, our technicians can access your
machine remotely and take corrective action to the software or firmware. This process is normally
accomplished within 24-48 hours of the initiation of the request for Remote Support. Additionally,
we provide customer technical support via telephone (for North America Only) at 888-367-0840.
The hours of operation are Monday-Friday, 9am-6pm MST.
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