Motorola Moto G7 Play Manual page 195

Fix a problem : Call and SIM issues
7. Manually set the network operator:
1. Go to Settings
2. Touch Network operators > Search networks.
3. Wait 30 seconds for the search results.
4. Choose your network operator (carrier).
5. Wait 30 seconds for the network to refresh the signal.
8. Remove your SIM card and reinsert.
9. Use safe mode
10. Reset the phone.
Have signal, but can't make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new
connection with the network.
2. Clear the cache
3. Use safe mode
4. Check if a software update
5. Reset the phone.
Phone doesn't ring or ring loud enough
1. Check your volume
2.
Look for in your
•
Open quick settings
incoming calls.
• Make sure your phone is set to
3. Check that your
4. Is your phone connected with a
device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode
Begin with application types like launchers, task killers, or anti-virus apps.
> Network & internet > Mobile network.
to see if apps you installed are causing the issue and uninstall as needed.
for the Phone app.
to see if apps you installed are causing the issue and uninstall as needed.
is available for your phone.
setting.
status bar. If you see it:
and touch
ringtone is not set to None.
Bluetooth
to see if apps you installed are causing the issue and uninstall as needed.
to turn Do Not Disturb off. Your phone will ring for
screen calls at the appropriate times.
device? If so, all audio is routed to the Bluetooth
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