Screen Is Frozen Or Won't Respond - Motorola Moto G7 Play Manual

Fix a problem : Hardware issues
Reset to factory settings
To remove any processes on your phone that may be causing the issue, you can
phone to factory settings.
A factory data reset will remove all data from your phone.

Screen is frozen or won't respond

If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following.
Restart your phone
1. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the
charger, restart again by holding down the Power button for 30 seconds.
If your phone freezes again
If your phone freezes more than once, check for a larger issue.
Restart your phone to unfreeze it, and then try these troubleshooting steps:
1. Check if a software update
2. Check available storage
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Check for app
If you can't unfreeze the phone
To remove any processes that may be causing the issue,
A factory data reset will remove all data from your phone.
is available for your phone.
and clear space
updates.
if needed.
reset your phone
184
reset your
to factory settings.