Symptom
There is no digital sound from
the HDMI OUT jack when using
the Audio Return Channel
function.
The system does not output
sound correctly when connected
to a set-top box.
Severe hum or noise is heard.
The sound loses stereo effect
when you play a CD.
The surround effect is difficult to
hear when you are playing a
sound track of Dolby Digital,
DTS, or MPEG audio.
The beginning of the sound is cut
off.
The sound effects are disabled.
Distortion occurs in the sound of
a connected component.
Operation
Symptom
Radio stations cannot be tuned
in.
The disc does not play.
File names are not displayed
correctly.
A disc does not start playing
from the beginning.
62
GB
Problems and solutions
• Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On]
(page 55). Also, set [Audio Return Channel] in [HDMI Settings] of [System
Settings] to [Auto] (page 55).
• Make sure that your TV is compatible with the Audio Return Channel function.
• Make sure that an HDMI cable is connected to a jack on your TV that is
compatible with the Audio Return Channel function.
• The sampling frequency of the input stream is more than 48 kHz.
• Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off]
(page 47).
• Check that the connecting cords are away from a transformer or motor, and at
least 3 meters away from your TV set or a fluorescent light.
• Move your TV away from the audio components.
• Clean the disc.
• Select stereo sound by pressing
• Check the surround setting (page 32).
• Check the speaker connections and settings (pages 20, 47).
• Depending on the BD/DVD, the output signal may not be the entire 5.1 channel.
It may be monaural or stereo even if the sound track is recorded in Dolby
Digital or MPEG audio format.
• Set the sound mode to "MOVIE" or "MUSIC" (page 41).
• Select "AUTO" for "SUR.SETTING" (page 32).
• The effects of SOUND MODE and "SUR.SETTING" may be disabled
depending on the input stream (page 53).
• Reduce the input level for the connected component by setting [Attenuate -
AUDIO] (page 53).
Problems and solutions
• Check that the antenna (aerial) is connected securely. Adjust the antenna
(aerial) or connect an external antenna (aerial) if necessary.
• The signal strength of the stations is too weak (when tuning in with automatic
tuning). Use direct tuning.
• You are attempting to play a disc with a format that cannot be played by this
system (page 66).
• The region code on the BD/DVD does not match the system.
• Moisture has condensed inside the unit and may cause damage to the lenses.
Remove the disc and leave the unit turned on for about half an hour.
• The system cannot play a recorded disc that is not correctly finalized (page 66).
• The system can only display ISO 8859-1-compliant character formats. Other
character formats may be displayed differently.
• Depending on the writing software used, the input characters may be displayed
differently.
• Resume play has been selected. Press OPTIONS and select [Play from start],
then press
.
• The title or BD/DVD menu automatically appears on the TV screen.
(page 41).