Sub-Zero BI-30UG Use And Care Manual page 16

T R O U B LE S HO O T I NG
Troubleshooting
IC E P R O DUCT I O N
No ice.
• Verify the indicator appears in the control panel
display.
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near 0°F.
• Verify the ice container is properly installed.
• Verify the ice maker arm is in the down position.
• Verify water is being supplied to the unit.
• Verify the water filter has been replaced within the last 12
months and is installed properly.
• Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
• Verify the indicator is not flashing. If it is flashing,
touch MAX ICE and ICE MAKER on the control panel
simultaneously.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
• Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
• Defrost the freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory Certified
Service if unresolved.
16 | Sub-Zero Customer Care 800.222.7820
OD O R
• The unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
• Replace the air purification cartridge.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor which may require
cleaning.
• Remove and clean the drain pan located behind the
kickplate, and reinstall.