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Troubleshooting
• Ensure that the correct AC adapter is plugged into the charging
mat and AC input is connected and suppllied to the adapter.
• Ensure that the charging mat is not placed directly on metal table
or if using a metal table ensure there is at least a 5-cm gap
between the metal table and the charging mat.
• Place a known working wireless charging keyboard on the charging
mat and check to see if the LED lights up. The keyboard must be
placed within the charging area and that no object inserted between
the keyboard/Mat and/or Mat/table.
• Or if using a tablet connected to the wireless charging keyboard,
then check that the battery indicator displays charging.
• If all the above troubleshooting steps fail, then the charging mat may
have malfunctioned. Please contact Dell Support for assistance.
12 | Troubleshooting
Metal
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