Warranty Requirements; Non-Warranty Service - Axial SCX10 Instruction Manual

WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or service. Once
assembly, setup or use of the Product has been started, you must contact your local distributor or
Horizon directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please visit our website at
www.horizonhobby.com, submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use
the Product in, please use the Horizon Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_service-center_render-service-center. If you do not
have internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number where you can
be reached during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery,
please contact the appropriate Horizon Product Support office.

Warranty Requirements

For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of
Horizon.

Non-Warranty Service

Should your service not be covered by warranty, service will be completed and payment
will be required without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashier's checks, as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon's Terms
and Conditions found on our website http://www.horizonhobby.com/content/_service-center_
render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use
and ownership. If received, a non-compliant Product will not be serviced. Further, the
sender will be responsible for arranging return shipment of the un-serviced Product,
through a carrier of the sender's choice and at the sender's expense. Horizon will hold
non-compliant Product for a period of 60 days from notification, after which it will be
discarded.
3