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What to do if it goes wrong
Problem
Solution
• Check the 'This pack contains' panel on the box to make sure the part is
definitely included in your unit.
Is there an
accessory missing?
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a
Why won't my carpet
British 13amp fuse.
washer turn on?
• Make sure the clean water tank is fitted securely. Go to 'using your machine'.
Why won't the
• Wash/Rinse dial has been set to Rinse, set dial to wash to dispense solution.
solution/clean
• The clean water tank valve may be stuck, hold the clean water tank over the
water dispense?
sink and press the valve underneath to release.
• The float in the dirty water tank may have been activated. Empty the dirty
water tank wait for the float to settle before re-starting your carpet washer.
Why won't my carpet
• The accessory hose connector cover has not been correctly closed.
washer pick up?
Correctly close cover.
• Check the SpinScrub brushes and brushbar for blockages and clear.
• The dirty water tank may not be fitted correctly. Re-fit making sure
the lid is pushed down securely. Go to 'taking care of your machine'.
• Check the nozzle for blockages and clear Go to 'Taking care
of your machine'.
• Check the nozzle is correctly fitted Go to 'Taking care of your machine'.
• The brushes will only spin when the carpet washer is reclined.
• Check the SpinScrub brushes and brushbar for blockages and clear.
Why won't the
• Check for damage to the brushbar and the spindle on the back of the
brushes spin?
SpinScrub brush cover.
CAUTION: To reduce the risk of personal injury, unplug the carpet washer before performing maintenance/
troubleshooting checks.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the carpet washer before calling.
Getting in touch
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