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Riverbed SteelCentral NetProfiler 4270 Series Upgrade And Maintenance Manual

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Upgrade and Maintenance Guide
™
SteelHead
GX10000
SteelHead CX xx70, xx55
SteelHead EX xx60
SteelHead Interceptor
™
SteelCentral
NetProfiler (2270, 4270-xx)
SteelCentral NetShark (2170, 4170, 6170)
SteelCentral NetExpress (470)
SteelCentral AppResponse (2170, 4170, 6170, 8170)
™
SteelFusion
Core
February 2019

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Summary of Contents for Riverbed SteelCentral NetProfiler 4270 Series

  • Page 1 Upgrade and Maintenance Guide ™ SteelHead GX10000 SteelHead CX xx70, xx55 SteelHead EX xx60 SteelHead Interceptor ™ SteelCentral NetProfiler (2270, 4270-xx) SteelCentral NetShark (2170, 4170, 6170) SteelCentral NetExpress (470) SteelCentral AppResponse (2170, 4170, 6170, 8170) ™ SteelFusion Core February 2019...
  • Page 2 © 2019 Riverbed Technology, Inc. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein cannot be used without the prior written consent of Riverbed or their respective owners.

  • Page 3: Table Of Contents

    Electrostatic discharge guidelines ..................8 Safety guidelines........................8 Documentation and release notes ................... 9 Contacting Riverbed ........................ 9 1 - Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components ....11 Appliances included in this chapter..................11 Required tools ........................12 Removing and installing the bezel ..................
  • Page 4 Contents 2 - Replacing CX xx55, EX xx60, and SteelFusion Core Components........... 41 Appliances included in this chapter..................41 Required tools ........................41 Opening the bezel........................42 Removing the chassis cover ....................43 Removing the chassis cover on the desktop appliances ..........43 Removing the chassis cover on 1U appliances..............
  • Page 5 Contents Hardware upgrade kits ....................94 Basic steps ........................94 Installing licenses and activating specifications ..............96 Model upgrades using the CLI ..................96 Model upgrades using the Management Console ............97 Installing hardware for model upgrades ................99 Installing required memory and disk drives for CX755H upgrades ......... 100 Replacing hard disk drives for CX1555H upgrades............
  • Page 6 Contents B - Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC......129 Setting up the BMC for initial access................... 130 Setting up BMC on SteelHead and SteelFusion Core 3500..........130 Setting up BMC on NetProfiler..................130 Setting Up BMC on NetShark..................

  • Page 7: Welcome

    The CX255, CX570, CX770, SMC9000, and SCC1000 appliances don’t contain field replaceable  components. This guide only describes how to remove hard drives for these desktop models. Audience This guide is written for storage and network administrators managing networks with Riverbed products. Upgrade and Maintenance Guide...

  • Page 8: Document Conventions

    Welcome Electrostatic discharge guidelines Document conventions This manual uses the following standard set of typographical conventions to introduce new terms, illustrate screen displays, describe command syntax, and so forth. Convention Meaning italics Within text, new terms and emphasized words appear in italic typeface. boldface Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.

  • Page 9: Documentation And Release Notes

    Safety and Compliance Guide. Before you install, operate, or service the Riverbed products, you must be familiar with the safety information. Refer to the Safety and Compliance Guide if you don’t clearly understand the safety information provided in the product documentation.
  • Page 10 Welcome Contacting Riverbed Upgrade and Maintenance Guide...

  • Page 11: Replacing Steelhead Gx, Xx70, Interceptor 9600, Steelfusion Core 3500 Components

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components This chapter describes how to replace components in SteelHead GX10000, CX xx70, SteelCentral xx70, SteelHead Interceptor 9600, and SteelFusion Core 3500 appliances. It includes these sections: “Appliances included in this chapter” on page 11 ...

  • Page 12: Required Tools

    You must use approved components for the appliance to function properly. Installation of  unapproved components will result in boot failure. To order components, contact Riverbed Support at https://support.riverbed.com. An antistatic strap. When you replace appliance components, you must wear a grounded ESD ...

  • Page 13: Removing And Installing The Chassis Cover

    Removing and installing the chassis coverReplacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components 2. Push the left end of the bezel toward the appliance until it clicks into place. See Figure 1-1, letter B. 3. Lock the bezel, if needed. Figure 1-2.
  • Page 14 Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 ComponentsRemoving and installing the chassis cover Press the blue tabs and push straight back to remove the cover (see Figure 1-3 letter B).  Figure 1-3. GX10000 removing the appliance cover For all other 2U appliances, remove the four screws (letter A).

  • Page 15: Installing The Chassis Cover On 1U And 2U Appliances

    Removing and installing the chassis coverReplacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Installing the chassis cover on 1U and 2U appliances This section describes how to install the chassis covers for the 1U and 2U GX and xx70 appliances. To install the chassis cover on 1U and 2U appliances 1.

  • Page 16: Removing And Installing The Air Duct

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Removing and installing the air duct Install the four screws (see Figure 1-6, letter B). If your appliance doesn’t have screws on the cover,  go to the next step. Figure 1-6.

  • Page 17: Removing And Installing The Air Duct For 1U Appliances

    Removing and installing the air duct Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Removing and installing the air duct for 1U appliances Follow these instructions to remove and install the air duct for the 1U appliances. To remove the air duct in 1U appliances Lift the air duct straight up.

  • Page 18: Removing And Installing The Air Duct For 2U Appliances

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Removing and installing the air duct To install the air duct in 1U appliances Ensure the HDD cable is inside the air duct, align the two holes on the air duct with the alignment ...
  • Page 19 Removing and installing the air duct Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components 2. Carefully push in the two latches on the air duct (letter A) in Figure 1-10. 3. Rotate the front edge of the air duct up to disengage the two tabs from the fan bulkhead (see Figure 1-10, letter B).

  • Page 20: Replacing Disk Drives

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Replacing disk drives 3. Push down on the air duct to move it into place (see Figure 1-11, letter C). Figure 1-11. Installing the air duct 4. For SteelHead GX, CX, SteelHead Interceptor 9600, and SteelFusion Core 3500, plug in the SSD boot drive cable.
  • Page 21 When replacing a drive, replace only one drive at a time. You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.
  • Page 22 Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Replacing disk drives 3. Press the orange release button and pull the drive handle toward you (letter A and B). Figure 1-13. Removing the disk drive 4. Slide the faulty disk drive out of the slot. 5.
  • Page 23 Replacing disk drives Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Make sure the drive connector matches the backplane connector. Figure 1-15. Inserting the drive in the carrier 7. Open the new disk-drive handle by pressing the orange release button. 8.

  • Page 24: Replacing Disk Drives In 2U Appliances With 2.5-Inch Drives

    When replacing a drive, replace only one drive at a time. You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.
  • Page 25 Replacing disk drives Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components 3. Press the release button and pull the drive handle toward you to release the disk drive (letter A). Figure 1-18. Releasing the disk drive 4. Slide the faulty disk drive out of the slot (letter B). Figure 1-19.

  • Page 26: Replacing Disk Drives In 2U Appliances With 3.5-Inch Drives

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Replacing disk drives Make sure the drive connector matches the backplane connector. Figure 1-21. Inserting the drive in the carrier 7. Open the new disk-drive handle by pressing the release button. 8.
  • Page 27 Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components When replacing a drive, replace only one drive at a time. You must use approved disk drives. To order disk drives, contact Riverbed Support at https:// support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.
  • Page 28 Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Replacing disk drives 3. Press the orange release button and pull the drive handle toward you to release the disk drive (letter A and B). Figure 1-24. Releasing the disk drive 4.
  • Page 29 Replacing disk drives Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Make sure the drive connector matches the backplane connector. Figure 1-26. Inserting the drive in the carrier 7. Open the new disk-drive handle by pressing the orange release button (see Figure 1-27, letter E and 8.

  • Page 30: Replacing Power Supply Units

    Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components Replacing power supply units Replacing power supply units This section describes how to replace a power supply in 1U and 2U appliances. These appliances are equipped with replaceable, hot-swappable power supply units. Caution: Use caution when replacing the power supply units;...

  • Page 31: Replacing An Ac Power Supply With A Dc Power Supply

    Replacing memory modules Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components 4. Slide in the new power supply unit until it clicks into place (letter B). Figure 1-29. Inserting the power supply unit for 1U and 2U appliances 5.

  • Page 32: Replacing Memory Modules In 1U Appliances

    5. Replace the memory module with an approved memory module of the same size. Note: Replacing the existing memory module with a module of a different size causes the appliance to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules.
  • Page 33 Replacing memory modules Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components The module slot has two alignment keys that allow you to install the module in only one direction. Figure 1-31. Inserting the memory modules into the connector slot and securing 7.

  • Page 34: Replacing Memory Modules In 2U Appliances

    5. Replace the memory module with an approved memory module of the same size. Note: Replacing the existing memory module with a module of a different size causes the appliance to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules.

  • Page 35: Replacing Fans

    Determining fan status This section describes how to determine the status of individual fans in the appliance. To determine fan status on SteelHead 1. Connect to the CLI. For details, see the Riverbed Command-Line Interface Reference Manual. Upgrade and Maintenance Guide...

  • Page 36: Replacing Fans In 1U Appliances

    This section describes how to replace fans in the 1U appliances. These appliances are equipped with four fans. The fans aren’t hot swappable; you must power down the appliance before replacing the fans. Note: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com. To replace the fans in the 1U appliances 1.
  • Page 37 Replacing fans Replacing SteelHead GX, xx70, Interceptor 9600, SteelFusion Core 3500 Components The 1U appliance has four fans, in slots 2, 3, 4, and 5. Figure 1-35. 1U fan numbers 4. Unplug the fan cable from the cable jack on the motherboard (number 1) and remove the faulty fan from the dock (number 2).
  • Page 38 6. Replace the chassis cover. Note: If the RiOS IPMI alarm triggers when you open the chassis cover, enter the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual. Upgrade and Maintenance Guide...

  • Page 39: Replacing Fans In 2U Appliances

    The 2U CX, xx70, Interceptor 9600, and SteelFusion Core 3500 are equipped with five fans at the front of the chassis. Important: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com. To replace the fans in the 2U appliances 1.
  • Page 40 7. Power on the appliance. Note: If the IPMI alarm triggers when you open the chassis cover, enter the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual. Upgrade and Maintenance Guide...

  • Page 41: Replacing Cx Xx55, Ex Xx60, And Steelfusion Core Components

    You need the following tools and equipment to replace components: You must use approved components for the appliance to function properly. Installation of  unapproved components will result in boot failure. To order appliance components, contact Riverbed Support at https://support.riverbed.com. Upgrade and Maintenance Guide...

  • Page 42: Opening The Bezel

    Replacing CX xx55, EX xx60, and SteelFusion Core Components Opening the bezel An antistatic strap. When you replace components, you must wear a grounded ESD antistatic strap  to protect the hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment.

  • Page 43: Removing The Chassis Cover

    Removing the chassis cover Replacing CX xx55, EX xx60, and SteelFusion Core Components Removing the chassis cover This section describes how to remove the chassis cover on x55, xx60, and SteelFusion Core appliances. It includes the following procedures: “Removing the chassis cover on the desktop appliances” on page 43, including the CX555 and ...

  • Page 44: Removing The Chassis Cover On 2U Appliances

    Replacing CX xx55, EX xx60, and SteelFusion Core Components Removing the chassis cover 3. Position your thumbs in the indentations at the front of the appliance and slide the cover back from the chassis. Figure 2-5. Removing the chassis cover Removing the chassis cover on 2U appliances This section describes how to remove the chassis covers for the CX5055, CX7055, DX8000, EX1260, EX1360, SteelFusion Core 2000, and SteelFusion Core 3000 appliances.

  • Page 45: Replacing Disk Drives

    Replacing disk drives Replacing CX xx55, EX xx60, and SteelFusion Core Components 3. Position your thumbs in the indentations at the front of the appliance and slide the cover back from the chassis. Figure 2-7. Removing the chassis cover Replacing disk drives This section describes how to remove and replace disk drives in the CX, EX, and SteelFusion Core appliances.
  • Page 46 Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing disk drives SMC9000  SCC1000  Caution: When removing or replacing disk drives, be careful not to touch the adjacent power supply unit. Touching the power supply unit can cause electric shock. Caution: Use caution when you remove or replace components;...
  • Page 47 Replacing disk drives Replacing CX xx55, EX xx60, and SteelFusion Core Components The following figure shows a possible configuration. The drives installed depend on your appliance model. Figure 2-9. Removing the disk drive 7. Detach any cables or cable units connected to the disk drive. 8.

  • Page 48: Replacing Disk Drives In 1U Appliances

    The 1U CX1555 and EX1160 appliances are equipped with replaceable, hot-swappable hard-disk drives (HDD) and solid-state drives (SSD). You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.

  • Page 49: Replacing Disk Drives In 2U Appliances

    The 2U CX5055, CX7055, DX8000, EX1360, and SteelFusion Core 3000 appliances are equipped with replaceable, hot-swappable disk drives. You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.
  • Page 50 Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing disk drives To replace a 2.5-inch disk drive in the 2U appliances 1. Open the bezel. “Opening the bezel” on page 2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The disk drive LED is orange for failed drives.

  • Page 51: Replacing Disk Drives In 2U Appliances

    Replacing disk drives in 2U appliances The 2U EX1260 and SteelFusion Core 2000 appliances are equipped with replaceable, hot-swappable disk drives. You must use approved disk drives. To order disk drives, contact Riverbed Support at https:/ /support.riverbed.com. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.

  • Page 52: Replacing Power Supply Units

    This command ensures the RAID system removes the disk partitions before the drive is removed from the slot. For details, see the Riverbed Command-Line Interface Reference Manual. 4. Press the orange release button and pull the drive handle toward you to release the disk drive.

  • Page 53: Replacing Power Supply Units In 1U And 2U Appliances

    Replacing memory modules Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing power supply units in 1U and 2U appliances This section describes how to replace a power supply in 1U CX1555 and EX1160 and 2U CX5055, CX7055, DX8000, EX1260, EX1360, SteelFusion Core 2000, and SteelFusion Core 3000 appliances. These appliances are equipped with replaceable, hot-swappable power supply units.

  • Page 54: Replacing Memory Modules In Desktop Appliances

    Replacing memory modules in desktop appliances This section describes how to replace memory modules in desktop CX555 and CX755 appliances. Note: You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules. To replace the memory modules in the desktop CX555 and CX755 appliances 1.

  • Page 55: Replacing Memory Modules In 1U Appliances

    Replacing memory modules Replacing CX xx55, EX xx60, and SteelFusion Core Components 6. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys that allow you to install the module in only one direction. Figure 2-19.
  • Page 56 Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing memory modules 2. Remove the chassis cover. “To remove the chassis cover on 1U appliances” on page 3. To access CPU 1 memory modules, you must remove the PCIe enclosure. Remove the locking screws of the PCIe enclosure on the back of the appliance.
  • Page 57 Note: Replacing the existing memory module with a module of a different size causes the appliance to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules. 9. Align the memory-module edge connector with the slot alignment keys and insert it into the slot.

  • Page 58: Replacing Memory Modules In 2U Appliances

    Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing memory modules The module slot has two alignment keys that allow you to install the module in only one direction. Figure 2-25. Inserting the memory modules into the connector slot and securing 10.
  • Page 59 Replacing memory modules Replacing CX xx55, EX xx60, and SteelFusion Core Components When adding new memory to the 2U appliances, add the memory in the black slots first. Once the black slots are full, populate the blue slots. Make sure the memory is equally distributed on both sides. All memory slots for DX8000 appliances are populated.
  • Page 60 Replacing CX xx55, EX xx60, and SteelFusion Core Components Replacing memory modules 4. To remove the right and left PCIe enclosure from the chassis, place your fingers in the enclosure holes and lift straight up. Figure 2-28. Removing the PCIe enclosures from the chassis 5.
  • Page 61 Note: Replacing the existing memory module with a module of a different size causes the appliance to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules.

  • Page 62: Replacing Fans

    This section describes how to determine the status of individual fans in the appliance. To determine fan status 1. Connect to the CLI. For details, see the Riverbed Command-Line Interface Reference Manual. 2. At the system prompt, enter the show stats fan command: amnesiac> show stats fan...

  • Page 63: Replacing Fans In 1U Appliances

    The fans aren’t hot swappable; you must power down the appliance before replacing the fans. Important: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com. To replace the fans in the 1U CX1555 and EX1160 appliances 1.
  • Page 64 6. Replace the chassis cover. Note: If the RiOS IPMI alarm triggers when you open the chassis cover, run the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual. Upgrade and Maintenance Guide...

  • Page 65: Replacing Fans In 2U Appliances

    SteelFusion Core 2000, and SteelFusion Core 3000 appliances. These appliances are equipped with four dual-unit hot-swappable fans at the front of the chassis. Note: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com. To replace the fans in the 2U appliances 1.
  • Page 66 5. Replace the chassis cover. Note: If the IPMI alarm triggers when you open the chassis cover, enter the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual. Upgrade and Maintenance Guide...

  • Page 67: Replacing Steelhead Xx50 Components

    Note: You must use approved components for the system to function properly. Installation of unapproved components will result in boot failure. To order components, contact Riverbed Support at https://support.riverbed.com. Required tools You need the following tools and equipment to replace appliance components: You must use approved components for the appliance to function properly.

  • Page 68: Replacing Disk Drives In Steelhead 150, 250, And 550 Appliances

    Replacing disk drives If you have older hardware (for example, xx20 appliances), see the documentation set for RiOS 6.5.x or earlier. To service appliance 50, 100, 200, and 300 disk drives, contact Riverbed Support at https://support.riverbed.com. Replacing disk drives in SteelHead 150, 250, and 550 appliances SteelHead 150, 250, and 550 appliances are equipped with a replaceable disk drive.

  • Page 69: Replacing Disk Drives In The Interceptor 9350

    Replacing disk drives Replacing SteelHead xx50 Components Caution: Use the magnetic screw driver that ships with the disk drive to remove the screws. Use caution when removing the screws and washers; don’t drop them into the appliance. Figure 3-2. Removing disk drive screws 7.
  • Page 70 Replacing SteelHead xx50 Components Replacing disk drives You must use approved disk drives. To order disk drives, contact your sales representative. Note: When you replace disk drives, you must wear a grounded ESD antistatic strap to protect the hardware against electrostatic discharge.
  • Page 71 Replacing disk drives Replacing SteelHead xx50 Components The drives are numbered in ascending order from left to right (that is, 0, 1, 2, 3). On Interceptor 9350 appliances, the bottom LED light indicates which drive to remove. Figure 3-4. Disk drive numbers 3.

  • Page 72: Replacing Power Supply Units

    Replacing SteelHead xx50 Components Replacing power supply units Replacing power supply units This section describes how to add or replace power supply units for the xx50 appliances. This section includes the following procedures: “Replacing power supply units in Interceptor 9350 appliances” on page 72 ...

  • Page 73: Replacing Memory

    Memory modules and slot locations vary according to the motherboard in your appliance. Before you begin, you must obtain the correct replacement memory and slot location from Riverbed Support. The following sections identify the slot location for the memory modules according to the hardware platform.

  • Page 74: Replacing Memory Modules In Steelhead 150, 250, And 550 Appliances

    This section describes how to replace memory modules in a SteelHead 150, 250, and 550 appliance. Before you begin, work with Riverbed Support at https://support.riverbed.com to determine the type of memory for the motherboard in your appliance and to determine the correct slot location for the memory.
  • Page 75 Replacing memory Replacing SteelHead xx50 Components 6. Press the ejector tabs on the memory slots down and outward, and gently pull the memory module out of the slot. Caution: Be careful not to touch the adjacent power supply unit. Touching the power supply unit could cause electric shock.

  • Page 76: Replacing Memory Modules In 1U Xx50 Appliances

    This section describes how to replace memory modules in a 1U appliance. Before you begin, you must obtain the correct replacement memory and slot location from Riverbed Support. Memory modules and slot locations vary according to the motherboard in your appliance.

  • Page 77: Replacing Memory Modules In 3U Xx50 Appliances

    This section describes how to replace memory modules in 3U appliances. Before you begin you must obtain the correct replacement memory and slot location from Riverbed Support. Memory modules and slot locations vary according to the motherboard in your appliance.
  • Page 78 Replacing SteelHead xx50 Components Replacing memory To remove the cooling shroud 1. Using a magnetic Phillips screwdriver, remove the two screws securing the cooling shroud to the motherboard. Figure 3-14. Removing the securing screws 2. Loosen the motherboard locking screw at the back of the chassis and pull the motherboard handle downward and slide the motherboard out 1 to 2 inches from the chassis to release the cooling shroud.
  • Page 79 Note: Replacing the existing memory module with a module of a different size causes the system to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules. Upgrade and Maintenance Guide...

  • Page 80: Replacing Fans

    This section describes how to determine the status of individual fans in the appliance. To determine fan status 1. Connect to the CLI. For details, see the Riverbed Command-Line Interface Reference Manual. 2. At the system prompt, enter show stats fan: amnesiac> show stats fan...

  • Page 81: Replacing Fans In The Interceptor 9350 Appliances

    Replacing fans Replacing SteelHead xx50 Components Replacing fans in the Interceptor 9350 appliances This section describes how to replace fans in the Interceptor 9350. These appliances are equipped with four hot-swappable fans at the front of the chassis and two hot-swappable fans at the back of the chassis.
  • Page 82 Replacing SteelHead xx50 Components Replacing fans The bezel remains attached to the appliance on hinges. Figure 3-20. Opening the appliance bezel 2. To remove the front appliance cover, press in the two buttons on top of the cover and slide the cover forward, and then lift up and away from the chassis.
  • Page 83 Note: The RiOS IPMI alarm triggers when the chassis cover opens on these appliances while the system is running. To clear this alarm, run the clear hardware error-log command in the CLI. For details, see the Riverbed Command- Line Interface Reference Manual.
  • Page 84 Replacing SteelHead xx50 Components Replacing fans To replace the rear fans 1. To remove the rear appliance cover, loosen the two locking screws on the back of the appliance. Figure 3-23. Loosening the locking screws 2. Slide the rear cover backward several inches, and then lift up and away from the chassis. Figure 3-24.
  • Page 85 Note: The RiOS IPMI alarm is triggered when the chassis cover is opened on these appliances while the system is running. To clear this alarm, enter the clear hardware error-log command in the CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
  • Page 86 Replacing SteelHead xx50 Components Replacing fans 6. Following the same procedure, remove the replacement motherboard from the chassis. Each motherboard ships within a chassis. 7. Place the two motherboards side by side. This helps transfer the appropriate components. 8. Using a Phillips screwdriver, remove the flash drive from the replacement motherboard. 9.
  • Page 87 Replacing fans Replacing SteelHead xx50 Components The primary and AUX interfaces should have new MAC addresses. The MAC addresses of lan0_0, wan0_0, lan0_1, and wan0_1 remain the same. Upgrade and Maintenance Guide...
  • Page 88 Replacing SteelHead xx50 Components Replacing fans Upgrade and Maintenance Guide...

  • Page 89: Upgrading Steelhead Cx, Ex, And Steelfusion Core Appliances

    A model upgrade enables you to add a license to an existing CX, EX, or SteelFusion appliance to increase the capacity and the model number of the appliance within its platform family. You can install licenses using the Riverbed command-line interface (CLI) or the SteelHead Management Console. Model upgrades always preserve the configuration of the appliance.
  • Page 90 Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Overview Source Destination Upgrade Minimum Impact on Impact on Reboot model model requirements software data store configuration required version CX255L CX255H License only RiOS 8.0.3a, None None 8.5.0 CX255M CX255H License only RiOS 8.0.3a, None None...
  • Page 91 Overview Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Source Destination Upgrade Minimum Impact on Impact on Reboot model model requirements software data store configuration required version CX5070M CX5070H License only RiOS 8.6.2, None None 9.0.0a EX560L EX560M License only EX 1.0 None None...
  • Page 92 Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Overview Source Destination Upgrade Minimum Impact on Impact on Reboot model model requirements software data store configuration required version EX1160H EX1160VH License and EX 3.5 Clears RiOS None Hardware Kit data store and log files.
  • Page 93 The CX7070 and CX7055 appliances don’t provide a model upgrade through a license. To upgrade  these appliances, you need to exchange the appliance. During this upgrade, there is no data store migration. For more information about this upgrade, contact the Riverbed SalesOps team. Upgrade and Maintenance Guide...

  • Page 94: Hardware Upgrade Kits

    Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Overview You can’t upgrade an EX1260 (2 TB) to an EX1260 (4 TB).  Once you perform a VH upgrade for a SteelHead EX, you can’t downgrade to a software version  earlier than 3.5.
  • Page 95 Overview Upgrading SteelHead CX, EX, and SteelFusion Core Appliances To perform a license-only upgrade 1. Install the model upgrade license. You can install the model upgrade license in the CLI or the Management Console. For detailed information, see “Installing licenses and activating specifications” on page 96.

  • Page 96: Installing Licenses And Activating Specifications

    To install a model upgrade license from the CLI 1. Connect to the Riverbed CLI. For detailed information about using the CLI, see the Riverbed Command-Line Interface Reference Manual. 2. Enter enable mode; at the system prompt, enter the enable command: amnesiac >...

  • Page 97: Model Upgrades Using The Management Console

    Installing licenses and activating specifications Upgrading SteelHead CX, EX, and SteelFusion Core Appliances LIC-EXAMPLE-EX760H-0000-0000-0-000X-0XX0 Index: Feature: MSPECEX760H Valid: Active: 8. View the available model upgrade specification; enter the show hardware spec command. Note: This step doesn’t apply to SteelFusion Core. amnesiac (config) # show hardware spec Spec Description...
  • Page 98 Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Installing licenses and activating specifications To install a model upgrade license using the Management Console 1. Choose Configure > Maintenance > Licenses to display the Licenses page. Figure 4-1. Licenses page in the Management Console 2.

  • Page 99: Installing Hardware For Model Upgrades

    Installing hardware for model upgrades Upgrading SteelHead CX, EX, and SteelFusion Core Appliances The hardware model specifications appear at the bottom of the page. The current specification appears in bold. Figure 4-2. Hardware model specifications appear in the licenses page of the Management Console 4.

  • Page 100: Installing Required Memory And Disk Drives For Cx755H Upgrades

    Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Installing hardware for model upgrades Installing required memory and disk drives for CX755H upgrades This section describes how to install memory modules and replacement disk drives for CX755L and CX755M to CX755H upgrades. For the disk drive upgrade, you replace the hard drive casing that contains two HDDs with a new casing that contains one SSD and one HDD.
  • Page 101 Installing hardware for model upgrades Upgrading SteelHead CX, EX, and SteelFusion Core Appliances 5. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys that allow you to install the module in only one direction. Figure 4-4.

  • Page 102: Replacing Hard Disk Drives For Cx1555H Upgrades

    Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Installing hardware for model upgrades 10. Replace the system cover, making sure the tabs of the cover are under the front frame. 11. Plug the power cord into the AC circuit. 12. Power on the system. The system automatically reformats the new drive.

  • Page 103: Installing Required Memory And Disk Drives For Ex1160Vh Upgrades

    Installing hardware for model upgrades Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Press the orange release button and pull the drive handle toward you. Figure 4-7. Releasing the disk drive 5. Slide the disk drive out of the slot. 6.
  • Page 104 Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Installing hardware for model upgrades 2. Disconnect the system from the electrical outlet. 3. Remove the chassis cover. 4. For the EX1160 with 20 GB of memory (SKU EXA-01160-B030), install the Upgrade Kit memory module in slot 5 (CPU1 A1).

  • Page 105: Adding Disk Drives For Ex1260Vh Upgrades

    Upgrading memory for EX1260 appliances Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Adding Disk Drives for EX1260VH Upgrades This section describes how to install disk drives for EX1260VH upgrades. For the upgrade, you add two 100-GB SSDs to the existing configuration. To add disk drives in the EX1260 appliances for the VH upgrade 1.

  • Page 106: Upgrading To 32 Gb

    Upgrading SteelHead CX, EX, and SteelFusion Core Appliances Upgrading memory for EX1260 appliances Figure 4-11 shows the memory module slot locations for the EX1260. Figure 4-11. Memory module slot locations in EX1260 appliances Upgrading to 32 GB You can upgrade a 2-TB 1260 from 24-GB to 32-GB memory. The 24-GB configuration includes six 4-GB DIMMS.

  • Page 107: Upgrading Steelhead Xx50 Appliances

    “Electrostatic discharge guidelines” on page Note: You must use approved hardware for the system to function properly. Installation of unapproved hardware can result in boot failure. To order Upgrade Kits, contact Riverbed Support at https://support.riverbed.com. Overview A model upgrade enables you to add a license and hardware to an existing SteelHead xx50 appliance to increase the capacity and model number of the SteelHead within its platform family.

  • Page 108: Upgrade Kit Hardware Contents

    The hardware required for your RAID model upgrade is contained in the RAID Upgrade Kit shipped to you. Hardware requirements You must install Riverbed-approved hardware for the system to function properly. This table lists the minimum hardware requirements for each model. Model...

  • Page 109: Upgrading A Model - Basic Steps

    1 x 2 GB (2 GB) Note: RSP requires a license and an additional 2-GB of memory. For detailed information about RSP, see the Riverbed Services Platform Installation Guide. Contact Riverbed Support at https://support.riverbed.com for information about ordering RSP. Upgrading a model - basic steps You perform the following steps to upgrade a model: 1.

  • Page 110: Model Upgrades Using The Cli

    The CLI can be used to install licenses and activate specifications with RiOS software 4.1.9d, 5.0.7e, 5.0.9, 5.5.2d, 5.5.4, and later. 1. Connect to the Riverbed CLI. For detailed information about using the CLI, see the Riverbed Command-Line Interface Reference Manual. 2. Enter enable mode; at the system prompt, enter the enable command: amnesiac >...

  • Page 111: Model Upgrades Using The Management Console

    Installing licenses and activating specifications Upgrading SteelHead xx50 Appliances Spec Description - ---------- ---------------------------------------------------------------------- 1050_LR BW Limit: 8000 Kb/s Connection Limit: 800 (activation requires hardware) 1050_MR BW Limit: 10000 Kb/s Connection Limit: 1300 (activation requires hardware) 1050H BW Limit: 20000 Kb/s Connection Limit: 2300 1050_HR BW Limit: 20000 Kb/s...
  • Page 112 Upgrading SteelHead xx50 Appliances Installing licenses and activating specifications To install a model upgrade license using the Management Console 1. Choose Configure > Maintenance > Licenses to display the Licenses page. Figure 5-1. Licenses page in the Management Console 2. Click Add a New License to display the text box to add a new license. 3.
  • Page 113 Installing licenses and activating specifications Upgrading SteelHead xx50 Appliances The model specifications appear at the bottom of the page. The current specification appears in bold. Hardware specifications that will be available for the appliance after the license or required hardware have been installed are included in the list but are dimmed. Figure 5-2.
  • Page 114 Upgrading SteelHead xx50 Appliances Installing licenses and activating specifications Upgrade and Maintenance Guide...

  • Page 115: A - Monitoring And Managing Desktop Cx Appliances With Bmc

    Monitoring and Managing Desktop CX Appliances with BMC The SteelHead CX570 and CX770 appliances include Baseboard Management Controller (BMC) support. The BMC monitors the physical state of the appliance. The BMC tracks system and network watchdogs, error logs, and sensors. The sensors of a BMC measure internal physical variables such as temperature, power settings, and fan speeds.

  • Page 116: Setting Up The Bmc For Initial Access

    Setting up the BMC for initial access Setting up the BMC for initial access Before you can access the BMC, you need to configure its network settings using the Riverbed CLI. For details about using the CLI, see the Riverbed Command-Line Interface Reference Manual.

  • Page 117: Using The Bmc Dashboard

    Using the BMC dashboard Monitoring and Managing Desktop CX Appliances with BMC The default user name is admin; the default password is admin. Figure A-1. BMC log in page You need to allow pop-ups in your browser to log in. When you log in, the BMC dashboard appears.

  • Page 118: Viewing Field-Replaceable Unit Information

    Monitoring and Managing Desktop CX Appliances with BMC Viewing field-replaceable unit information Event logs - Provide a graphical representation of all events incurred by the sensors and available  space in logs. Click an icon in the legend of the chart to view details of each type of event. Figure A-2.

  • Page 119: Viewing Event Logs

    Monitoring server health Monitoring and Managing Desktop CX Appliances with BMC Click View Event Log to view the log page for the selected sensor. Figure A-3. Sensor readings Viewing event logs Choose Server Health > Event Logs to display a list of events incurred by different sensors on this device.

  • Page 120: Configuring The Bmc

    Monitoring and Managing Desktop CX Appliances with BMC Configuring the BMC Configuring the BMC From the Configuration menu, you can customize network settings, configure platform event filtering, set up authorized users, and configure SSL. Configuring the network Initially, you configure the network settings for the BMC through the appliance CLI. You can use the Configuration >...

  • Page 121: Configuring Platform Event Filtering

    Configuring the BMC Monitoring and Managing Desktop CX Appliances with BMC Configuring platform event filtering You can use the Configuration > PEF page to manage the Platform Event Filtering settings. You can configure the Event Filter, Alert Policy, and LAN Destination for alerts. To view the page, you must at least be an Operator.

  • Page 122: Configuring Users

    Monitoring and Managing Desktop CX Appliances with BMC Configuring the BMC To modify an entry Select a configured entry and click Modify. Alternatively, double click the entry.  To delete an entry Select the entry to be deleted and click Delete. ...

  • Page 123: Configuring Ssl

    Configuring the BMC Monitoring and Managing Desktop CX Appliances with BMC Configuring SSL You can use SSL to access the BMC in a secure mode. You can upload a certificate and private key file into the BMC or you can generate an SSL certificate based on configuration details. Note: SSL is only available in BMC firmware v0.20 and later.
  • Page 124 Monitoring and Managing Desktop CX Appliances with BMC Configuring the BMC To generate an SSL certificate 1. Choose Configuration > SSL and select the Generate SSL tab. Figure A-8. Generate SSL certificate 2. Complete the configuration as described in this table. Control Description Common Name...

  • Page 125: Controlling The Power

    SSL, you need to upgrade your firmware. To update the firmware 1. Download the software for the firmware update from the Riverbed support web site. The software is available in the Related Software table in the SteelHead appliance Software &...
  • Page 126 Monitoring and Managing Desktop CX Appliances with BMC Updating the firmware 2. Choose Maintenance > Firmware Update. Figure A-9. Firmware update 3. Select the Preserve All Configuration check box. 4. Click Enter Update Mode. A dialog box appears warning you that other BMC tasks are unavailable during the upgrade. 5.

  • Page 127: Changing The Bmc Administrator Password

    Changing the BMC administrator password Monitoring and Managing Desktop CX Appliances with BMC The system verifies the firmware image and displays the current firmware version and the new firmware version. Figure A-11. Verifying the Firmware 7. Click Proceed. A dialog box prompts you to confirm the upgrade. Note: don’t interrupt the upgrade process.
  • Page 128 Monitoring and Managing Desktop CX Appliances with BMC Changing the BMC administrator password 2. Select Change Password. 3. Enter and confirm the new password. The password must be between 8 and 64 characters and it can’t contain spaces. 4. Click Save. Upgrade and Maintenance Guide...

  • Page 129: B - Monitoring And Managing Gx, Xx70, Interceptor 9600, And Core 3500 With Bmc

    Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC The SteelHead GX10000, CX xx70, SteelHead Interceptor 9600, SteelFusion Core 3500, and SteelCentral xx70 appliances include Baseboard Management Controller (BMC) support. The BMC monitors the physical state of the appliance. The BMC tracks system and network watchdogs, error logs, and sensors.

  • Page 130: Setting Up The Bmc For Initial Access

    Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC Setting up the BMC for initial access Setting up the BMC for initial access Before you can access the BMC, you need to configure its network settings. Note: On 1U appliances, BMC uses the AUX port of the appliance for communication; 2U appliances have a dedicated port for communication.

  • Page 131: Logging In To The Bmc

    Logging in to the BMC Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC To configure the BMC on a NetShark Enable DHCP on the remote management port with this command:  (config) # system ipmi enable dhcp —or—...
  • Page 132 Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC Logging in to the BMC The default user name is root; the default password is superuser. Figure B-1. BMC login page When you log in, the BMC interface appears and displays the System Information page. Figure B-2.

  • Page 133: Viewing System Information

    Viewing System Information Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC The page includes a menu bar to access BMC features. A Help link appears in the upper-right corner to provide information about specific pages and features. Viewing System Information The System Information section contains general information about system components.

  • Page 134: Configuring The Bmc

    Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC Configuring the BMC Power Statistics - Displays the power usage for the appliance including the current, maximum, and  average power consumption. Figure B-4. Server Health Configuring the BMC From the Configuration section you can view the BMC settings and configure settings not related to your network configuration.

  • Page 135: Remotely Controlling The Appliance

    Remotely controlling the appliance Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC We don’t recommend modifying the SSH settings in the security section. LDAP - Enable or disable LDAP authentication.  VLAN - We don’t recommend setting VLAN configuration from the BMC interface. The changes ...
  • Page 136 Monitoring and Managing GX, xx70, Interceptor 9600, and Core 3500 with BMC Changing the BMC administrator password Upgrade and Maintenance Guide...

This manual is also suitable for:

Steelhead ex xx60 seriesSteelhead gx10000Steelhead cx xx70 seriesSteelhead interceptorSteelhead xx55 seriesSteelcentral netprofiler 2270 ... Show all

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