Thuraya Atlas IP User Manual
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Thuraya ATLAS IP
Satellite Terminal
User Manual
Revision 2.0

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Summary of Contents for Thuraya Atlas IP

  • Page 1 Thuraya ATLAS IP Satellite Terminal User Manual Revision 2.0...
  • Page 2: Table Of Contents

    Atlas IP Terminal User Manual LIST OF CONTENT: REGULATORY INFORMATION _____________________________________________________ 3 SAFETY INSTRUCTIONS __________________________________________________________ 5 IMPORTANT INFORMATION TO INSTALLERS AND USERS ___________________________ 8 COPYRIGHT______________________________________________________________________ 8 WARRANTY ______________________________________________________________________ 8 TRADEMARKS____________________________________________________________________ 9 INTRODUCTION _____________________________________________________________ 10 THURAYA NETWORK COVERAGE _____________________________________________ 11 MAIN UNITS ________________________________________________________________ 11...
  • Page 3: Regulatory Information

    Atlas IP Terminal User Manual REGULATORY INFORMATION FEDERAL COMMUNICATION COMMISSION NOTICE FCC Identifier: QO4-AVIATLASIP USE CONDITIONS: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158. declares under our sole responsibility that the Product, brand name as Thuraya and model: ATLAS IP, Maritime Broadband Satellite Terminal to which this declaration relates, is in...
  • Page 5: Safety Instructions

    Atlas IP Terminal User Manual SAFETY INSTRUCTIONS For the sake of safety and protection, read the manual before attempting to use Thuraya Atlas IP Terminal. The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this user guide violates safety standards of intended use of the terminal.
  • Page 6 Atlas IP Terminal User Manual The chassis of the equipment must be connected to an Grounding, cables and electrical ground. This will minimise electric shock and connections mutual interference. In short, the EQUIPMENT must be grounded to the vessel. Do not attempt to access to the interior of the equipment.
  • Page 7 To legally operate Thuraya equipment, it is necessary to obtain permission from the local telecommunications regulatory authorities of the country you are operating from. Using your equipment in any country without permission causes you to run the risk of confiscation of the equipment by the local authorities.
  • Page 8: Important Information To Installers And Users

    The manual us periodically revised and updated. To obtain latest version, please enquire it from product manufacturer or distributor. Installation Refer to Installation Manual for Thuraya Atlas IP Terminal. COPYRIGHT © Copyright 2015 Addvalue Innovation Pte Ltd. All rights reserved. This publication and its contents are proprietary to Addvalue Innovation Pte Ltd.
  • Page 9: Trademarks

    Atlas IP Terminal User Manual TRADEMARKS All trademarks, marks, names, or product names referenced in this publication are the property of their respective owners, and Addvalue Innovation Pte Ltd neither endorses nor otherwise sponsors any such products or services referred to herein.
  • Page 10: Introduction

    The terminal features a single cable connection to the stabilised antenna, direct bulkhead mounting and built-in Wi-Fi. Used with a computer or laptop, the Atlas IP with its primary handset gives an user access to: Email and webmail ...
  • Page 11: Thuraya Network Coverage

    Thuraya's robust satellite network provides coverage in the most remote locations, ensuring congestion-free satellite communications to keep you connected at all times. From innovative satellite design to the reliability of each Thuraya device and accessory, we provide a truly superior satellite communication solution beyond the boundaries of terrestrial systems and cellular networks.
  • Page 12 Atlas IP Terminal User Manual Above Deck Unit (ADU) The ADU is a maritime-based 3-axis controlled antenna. The antenna is self-tracking based on patented beam squint technology. The simple and robust electromechanical system, with one motor per free axis, provides full coverage in azimuth and elevation. Tracking is accomplished by measuring signals being continuously broadcast from the satellite.
  • Page 13 SIM Card Slot The BDU has a SIM (Subscriber Identity Module) card slot located at the front panel of the BDU. The terminal requires a dedicated Thuraya SIM card to access the Thuraya network and configure the settings of the terminal.
  • Page 14 Atlas IP Terminal User Manual Connectivity Ports and Button The following diagram shows the front panel of the BDU and the alert button on its top. a. Antenna Connector (TNC) b. Wi-Fi Connector (SMA) c. GPIO Port d. LAN Ports (RJ45) e.
  • Page 15 Atlas IP Terminal User Manual Primary Handset The wired Primary Handset has a colour LCD and keypad for making and receiving voice calls and sending SMS using an interface similar with a mobile phone. It can serve as a remote access for user to access various BDU functions.
  • Page 16: Getting Started

    Atlas IP Terminal User Manual 4 GETTING STARTED System Configuration 25-m Antenna Cable Above Deck Unit (To be installed in an exposed area) Below Deck Unit (To be installed in protected area) Wi-Fi AC/DC Power Supply Unit PoE (1x) LAN (3x)
  • Page 17 Preparation for Operation 4.2.1 Install the SIM card. The terminal requires a SIM card to access the Thuraya network and configure the settings of the BDU. Please refer to your Airtime Service Provider for more information. a. Tilt up the SIM card slot rubber cover.
  • Page 18 Atlas IP Terminal User Manual d. Tilt down the SIM card cover to its original position. 4.2.2 Connecting Primary Handset The Primary Handset is powered from the BDU through the Primary Handset Port. a. Plug in the Primary Handset connector into the Handset port on the BDU front panel.
  • Page 19 Atlas IP Terminal User Manual 4.2.3 Powering Up The Terminal a. Use the ON/OFF switch on the BDU’s front panel. b. Wait for all LED indicators to turn green to indicate the terminal is completely power up. Refer the table below for meaning of the status indicators.
  • Page 20: Using Primary Handset

    Atlas IP Terminal User Manual 5 USING PRIMARY HANDSET The Primary Handset The Primary Handset is connected to the BDU via its handset port and is powered directly from the BDU. Equipped with a large 2’, 65K CSTN, 220 Liquid Crystal Display (LCD), Primary...
  • Page 21 Atlas IP Terminal User Manual Overview of Primary Handset 1. Earpiece 2. Display 3. Hands-free Headset Jack 4. OK Key 5. 4-Way Navigation Ring 6. Select Left Key 7. Select Right Key 8. Call/Answer Key 9. Call/Menu End Key 10. Keypad (Alpha-Numeric) 11.
  • Page 22 Atlas IP Terminal User Manual 5.3.1 Keypad - Description and Functions Keys Description/Functions 4-way navigation ring. Press the 4-way navigation ring to scroll left, right, up, and down on the display. Enables scrolling through names, phone numbers, menus or settings.
  • Page 23 Atlas IP Terminal User Manual Keys Description/Functions Star * key When entering a phone number, press this key to insert a *. Press and hold this key to insert a +. When writing text, press this key to access a list of special symbols.
  • Page 24 Atlas IP Terminal User Manual 5.3.2 The Main Display Screen Status Indicator Line Network Indicator Line Selection Key Line Status Indicator line  The indicator line shows status symbol informing you about the operating conditions of the BDU. Network Indicator Line ...
  • Page 25 Atlas IP Terminal User Manual Primary Handset Status Indicators able below explains the meaning of each status indicator displayed in the Main Display screen. Status Indicator Description Signal Strength Indicator New Short Message (SMS) in Inbox Handset Disconnected from Terminal...
  • Page 26 Atlas IP Terminal User Manual  Enter the Log list of the Primary Handset; scroll to the desired number and press key. Note: For voice calls and SMS, you may also use '+' by pressing and holding the key instead of “00”...
  • Page 27 Atlas IP Terminal User Manual Table below summarizes the functionalities within each menu option: Contacts This menu manages your user contacts. This menu allows you to view call histories. Telephony This menu configures settings related to voice telephony services. Signal This menu displays the terminal information of satellite signal and GPS.
  • Page 28 Atlas IP Terminal User Manual Contacts Menu The Contacts menu allows you to store, retrieve and update names and phone numbers of your contacts in the SIM card memory. You can also access this menu by pressing Left selection key in Main Display screen.
  • Page 29 Atlas IP Terminal User Manual Call  Make a voice call to this contact. Search  Select this to enter a specific name to search within the contact list. Delete  Delete selected contact. Note: You can also delete the selected contact by pressing the Clear key.
  • Page 30 Atlas IP Terminal User Manual Assign Speed Dial  Add this contact to the speed dial list. Note: You can also make a voice call to the selected contact when browsing through or viewing the contacts by pressing the Call key.
  • Page 31 Atlas IP Terminal User Manual Save  Save the number from the selected log entry to the contact list. Note: This option is not available when the log entry already has an entry in the contact list. Note: You can also make a voice call to the number of the selected log entry when browsing through or viewing the call log by pressing the Call key.
  • Page 32 Atlas IP Terminal User Manual a. Select Speed Dial List. b. Browse through the list to locate an empty entry. c. Select Options by pressing Left selection key. d. Select Assign and press from the option. e. Select the desired contact to assign to the speed dial list.
  • Page 33 Atlas IP Terminal User Manual Messaging Menu The Messaging menu allows the user to write new messages, view stored messages from Inbox, Drafts and/or Sent folders and configure settings related to SMS with the following sub menus: New Message (Only Supported in Voice Mode) Select this to create and send a new message.
  • Page 34 Atlas IP Terminal User Manual Tips for writing the text: Press the 0 key to add a space.  To quickly change the text input mode when writing text, press  repeatedly and check the indicator at the top of the display: o <ABC>: Capital letters...
  • Page 35 Atlas IP Terminal User Manual Open  Open selected message. You can also press while browsing through the message list to open the selected message (This option is not available when viewing the message). Reply  Select this to reply to the selected message sender.
  • Page 36 Atlas IP Terminal User Manual Delete  Delete selected message. Note: You can also delete the selected message by pressing the Clear key. Send  Send the selected message to another recipient. Save  Save the selected message into the Draft folder.
  • Page 37 Atlas IP Terminal User Manual Add to contact  Select this to add the phone number of the selected message into the contact list. Note: You can also make a voice call to the selected message contact when browsing through the message list by pressing the Call key.
  • Page 38 Atlas IP Terminal User Manual Settings Menu The Settings menu provides the following sub menus to configure the time zone and language. Local Time Zone Change the local time zone of the handset. Language Change the menu display language. Terminal Menu...
  • Page 39 Atlas IP Terminal User Manual Serial number  Serial number of the BDU. Software version  Software version of the BDU Thuraya Module  Firmware version of Thuraya Module IMEI number  IMEI number of the BDU IMSI number ...
  • Page 40 Atlas IP Terminal User Manual Phone manager Menu The Phone manager menu provides the following sub menus to configure settings that are local to the Primary Handset: Display Configure settings that are related to Primary Handset display. Wallpaper  To select the available wallpaper for the handset background.
  • Page 41 Atlas IP Terminal User Manual Configure the volume for the standard tones (both key and message tones). Using the 4-way navigation ring , press up/right to increase and down/left to decrease the volume. Ring tone  Tone  Select desired ring tone pattern.
  • Page 42: Using Web Console

    Atlas IP Terminal User Manual 6 USING WEB CONSOLE 6.1 Register to the Network a. Connect your computer to the BDU using a LAN cable. b. When the connection has been established, open the web browser (for example: Internet Explorer, Google Chrome or Firefox.) .
  • Page 43 Atlas IP Terminal User Manual 6.2 Navigating the Web Console 6.2.1 Status Indicators In Voice Mode, the status indicator will appear with CS Voice Icon: CS Voice Icon In Data Mode, the status indicator will appear with Data Icon: Data Icon These icons indicate the status of the BDU;...
  • Page 44 Atlas IP Terminal User Manual Below you can see all of the sub menu tabs, under each icon menu item. Home Phone Data Settings Phone Book Compose Connection Language Call History Inbox Data Profiles Terminal Info Sent Port Forwarding Wi-Fi...
  • Page 45 Atlas IP Terminal User Manual Phone Menu Click on Phone icon. Phone menu provide the following options:  Phonebook The Phonebook entries can be stored on the SIM card. It allows you to view, add, edit and delete entries on your Phonebook list and to send SMS messages directly from the Phonebook entries.
  • Page 46 Atlas IP Terminal User Manual  Call History View option The View option allows you to view the Call History entries. From the drop-down menu, select: View Option Description Dialled Call To view the list of dialed calls only. Received Call To view the list of received calls only.
  • Page 47 Atlas IP Terminal User Manual d. Type in the text message and click Send. Deleting a Call History entry Follow these steps to delete a Call History entry: Select the entry from the Call History list. Click Delete. Click Ok to confirm or click Cancel to abort deleting the entry.
  • Page 48 Atlas IP Terminal User Manual SMS Menu Click on SMS icon. SMS menu provide the following options: Compose (Only Supported in Voice Mode)  To compose and send text messages. Simply enter a mobile number, type your message and click Send.
  • Page 49 Atlas IP Terminal User Manual Note: Message is limited to 160 characters (using 7 bit encoded default alphabets) including spaces between words. But it is limited to 70 characters per message using Unicode (UCS2) text message (such as message typed in Chinese, etc).
  • Page 50 Atlas IP Terminal User Manual Replying to a SMS Follow these steps to reply a SMS: Click on a SMS to select it. The selected SMS will be highlighted in light blue. b. Click Reply. c. Click OK to reply with the original contents or Cancel to reply without the original content.
  • Page 51 Atlas IP Terminal User Manual Deleting multiple SMS from the Inbox list Follow these steps to delete multiple SMS from the Inbox list: Select the message by checking the checkboxes beside each SMS. Click Delete. Click OK to confirm the delete, or Cancel to abort the delete.
  • Page 52 Atlas IP Terminal User Manual Follow these steps to forward a sent SMS to another recipient: a. Click on a SMS to select it. b. Click Forward. c. The Sent console switches over to the Compose console. d. Enter the receiver’s number in the Phone No. field.
  • Page 53 Atlas IP Terminal User Manual Follow these steps to delete multiple SMS from the from the Sent list: a. Select the message by checking the checkboxes beside each SMS. b. Click Delete. c. Click OK to confirm the delete, or Cancel to abort the delete.
  • Page 54 Atlas IP Terminal User Manual Forwarding a draft SMS to another recipient Follow these steps to forward a draft SMS to another recipient: a. Click on a SMS to select it. b. Click Forward. The Draft console switches over to the Compose console.
  • Page 55 Atlas IP Terminal User Manual Deleting multiple SMS from the Draft list Follow these steps to delete multiple SMS from the Draft list: a. Select the message by checking the checkboxes beside each SMS. b. Click Delete. c. Click OK to confirm the delete, or Cancel to abort the delete.
  • Page 56 Atlas IP Terminal User Manual Data Menu Click on Data icon. Data menu provides the following options:  Connection Click “Activate Default Profile” to activate the PDP context Page 56 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From...
  • Page 57 Atlas IP Terminal User Manual APN and the assigned public IP Address details will be displayed and the user can proceed to access the Internet and use the related features. To disconnect the data connection, click “Disconnect” and The PDP context will be deactivated.
  • Page 58 Atlas IP Terminal User Manual Access Point Name (APN) The APN is required for the satellite connection. Depending on the Service Provider, follow these steps to change the Access Point Name: a. Enter the new APN in the field space provided (e.g. standard-vbr).
  • Page 59 Atlas IP Terminal User Manual Enter Incoming Port number in the space provided. (For example, the user is expecting HTTP traffic, the port is 1001). c. Enter the Destination IP Address. (For example, the IP Address of the PC that is connected to the terminal).
  • Page 60 Atlas IP Terminal User Manual Rules To define rules to allow or reject with selected traffic type packets.  Mac Filtering Click Mac Filtering to view and select Enabled or Disabled Reject List All PCs/Laptops will be allowed to access the terminal except for those (MAC addresses) listed in the Reject List.
  • Page 61 Atlas IP Terminal User Manual Allow List All PCs/Laptops will be denied access to the terminal except for those (MAC addresses) listed in the Allow List. When selecting this list, at least one entry should be there to access the terminal.
  • Page 62 Atlas IP Terminal User Manual Settings Menu Click on Settings icon. Setting menu provides the following options: Page 62 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From Addvalue Innovation Pte Ltd, All Rights Reserved...
  • Page 63 Atlas IP Terminal User Manual  Language Select the desired language for the Web Console to be displayed. (English, Chinese- Simplified, Chinese-Traditional, Spanish and Vietnamese).  Terminal Info This tab shows general information about the terminal, Call Log and Call/Data Usage.
  • Page 64 Atlas IP Terminal User Manual Call Log Displays the call history including the voice call and data sessions. Select CS under Call Log Type to display the voice call history. Page 64 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From...
  • Page 65 Atlas IP Terminal User Manual Select PS under Call Log Type to display the data session history. Call / Data Usage Displays the total Call Usage and total Data Usage. Click Clear to reset counter for both call and data usage .
  • Page 66 Atlas IP Terminal User Manual  Wi-Fi By default, the Wi-Fi is disabled. Setup Select Enabled to turn on the Wi-Fi module. (Go to Wireless Setting to enable Wi-Fi to be accessible by other devices.) Click Update. Once the Wi-Fi service is enabled, a pop-up message box indicates the Wi-Fi service is activated.
  • Page 67 Atlas IP Terminal User Manual System info Display the information of Ethernet MAC Address, WLAN MAC Address and Software Version. Wireless Settings a. Choose ideal Network Mode and Channel. b. If required, Network Name (SSID) can be renamed by the user.
  • Page 68 Atlas IP Terminal User Manual a. Select the security mode and authentication key. Note: There are four sets of security passwords available for your security configuration and you can only select one set of password. b. Under Security Mode of WEP, select the Default Key to enable the desire password from Key.
  • Page 69 Atlas IP Terminal User Manual Key in Distance Interval. Key in Speed Limit (Alarm). k. Key in 3 Authorized Phone Numbers and Emergency Phone Numbers (SMS mode only). Key in number of Retries when the alert fails to send out due to unexpected error.
  • Page 70 Atlas IP Terminal User Manual e. Select the type of Geo Fence: i. Circle (1 points, radius) ii. Rectangle (2 points) iii. Polygon (minimum 3 points. maximum 10 points) Key in the Latitude, Longitude and other values, depending on the type of Geo Fence.
  • Page 71 Atlas IP Terminal User Manual  Misc The Service Centre Address has been predefined with SMSC contact number and it can be modified with the required contact number, depending the Service Provider. Alternatively, click Predefined SMSC. Select the desired service centre address and then click OK to take effect.
  • Page 72 Atlas IP Terminal User Manual Click Enabled to enable the log file. Page 72 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From Addvalue Innovation Pte Ltd, All Rights Reserved...
  • Page 73 Atlas IP Terminal User Manual  Admin Change Password Follow these steps to change the Web Console Login Password: a. Enter the old password in the Old Password field. b. Enter the new password in the New Password field. c. Re-enter the new password in the Re-type Password field.
  • Page 74 Atlas IP Terminal User Manual Please be informed that firmware upgrading is done at your own risk and the equipment manufacturer will not be held responsible for any possible malfunction or damage to the system due to upgrading the firmware.
  • Page 75 Atlas IP Terminal User Manual Warning: All the settings and user data (Call History, Call/Data Usage, etc.) of the BDU will be cleared and reset to the default settings. System Operation Mode There are 2 operational modes; Data or Voice which is used for IP data and CS voice respectively.
  • Page 76 Atlas IP Terminal User Manual  Modem Error Log The Error Log will display the error code number with its short description as illustrated below. Refer to Chapter 9 Error Codes for more information in the remedial actions or solutions.
  • Page 77 Atlas IP Terminal User Manual Click Create Log Archive and the process of the compressing the log files into a single archive file will take several minutes to complete. After completing the creation of the log archive file, click Download Log Archive and save it as your preferred location.
  • Page 78 Atlas IP Terminal User Manual Firmware Upgrade Click Safe Mode and then OK to enter Safe Mode. The terminal will restart and enter into the Safe Mode environment. Refer to Chapter 7 Entering Safe Mode Environment. Page 78 of 94...
  • Page 79: Entering Safe Mode Environment

    Atlas IP Terminal User Manual 7 ENTERING SAFE MODE ENVIRONMENT Firmware Upgrade The firmware upgrade is similar as Setting Admin ► Admin ► Firmware Upgrade and it is only applicable for the application firmware. Browse for correct file (*.bin) and then click Upload.
  • Page 80 Atlas IP Terminal User Manual Reboot Terminal Click Reboot for the terminal to restart. Page 80 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From Addvalue Innovation Pte Ltd, All Rights Reserved...
  • Page 81 Atlas IP Terminal User Manual Factory Reset Click Factory Reset with the security code “admin” for the terminal to carry out the factory reset. The factory reset will clear all the settings and user data of the BDU and reset it to the default settings.
  • Page 82 Atlas IP Terminal User Manual Firewall Click Enabled or Disabled and then Update. Logout To log out from the Web Console. Page 82 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From Addvalue Innovation Pte Ltd, All Rights Reserved...
  • Page 83: Using Alert Button

    Atlas IP Terminal User Manual 8 USING ALERT BUTTON An Alert Button is easily to be found on the top, right bottom of the BDU and it is used for triggering an emergency alert. Before using the Alert Button, the pre-configuration in both Data and Voice Modes is to be set up under the tracking page.
  • Page 84 Atlas IP Terminal User Manual In order to disable the Alert Button, click Turn Off Alarm button. Page 84 of 94 Proprietary Information Not To Be Disclosed Without Written Authorisation From Addvalue Innovation Pte Ltd, All Rights Reserved...
  • Page 85: Troubleshooting

    Atlas IP Terminal User Manual 9 TROUBLESHOOTING Antenna / Satellite Signal Level Symptoms Descriptions / Remedial Actions Low Signal Strength Bar Check any obstruction such as the hull or monkey bridge of  on Web Console the vessel that may block the ADU’s line of sight.
  • Page 86 Hang up and retry the call again.  SIM Card Symptoms Descriptions / Remedial Actions “REGISTERED” LED Ensure that a correct Thuraya SIM card is used.  is red. Ensure that a SIM card is properly inserted into SIM Card  slot.
  • Page 87 Atlas IP Terminal User Manual Terminal (BDU) fails to power up Symptoms Descriptions / Remedial Actions No light appear on BDU Ensure the power switch on the BDU’s front panel is at “On”  LEDs. position. To reset the circuit breaker on the BDU’s front panel by ...
  • Page 88: Error Codes

    The network does not allow emergency calls from this IMEI. Invalid antenna model Check the correct antenna unit with its label “Antenna is only for use with Atlas IP BDU”. HPA disabled The ADU transmitter is powered off. Please restart the BDU.
  • Page 89 Atlas IP Terminal User Manual secured at both ADU and BDU antenna ports. Restart the BDU. Calibration failure Check the antenna cable connections are secured at both ADU and BDU antenna ports. Restart the BDU. No SIM card in primary slot Verify that the SIM card is present inside the BDU’s SIM card slot.
  • Page 90 Atlas IP Terminal User Manual IMSI unknown HLR The subscriber information is not recognized by the network. Please contact your Service Provider. IMSI unknown VLR The subscriber information is not on the network's roaming list. Please contact your Service Provider.
  • Page 91 Atlas IP Terminal User Manual Registration retries exhausted Network re-connection failure. Restart the BDU if the problem persists. Signal lost Make sure no obstruction is blocking satellite signal and the ADU has a clear sky view in the direction of the satellite.
  • Page 92 Atlas IP Terminal User Manual service is already in use for this subscriber. Restart the BDU. If the problem persists, please contact your Service Provider. PDP deactivated by network Network connection failure or the network may be down. Please contact your Service Provider.
  • Page 93 Atlas IP Terminal User Manual If the problem persists, please contact your Service Provider. PDP temporarily unavailable Network access temporarily unavailable. Please wait for the terminal to reacquire a connection within 3 to 5 minutes.. If the problem persists, contact your Service Provider.
  • Page 94: Glossary

    Atlas IP Terminal User Manual find a more suitable signal automatically. If this message persists, please contact your Service Provider. GLOSSARY Alternating Current Above Decks Unit Access Point Name Antenna Tracking Board Below Decks Unit Direct Current DHCP Dynamic Host Configuration Protocol...

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