ASCOM 21 User Manual
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ASCOM 21 User Manual

ASCOM 21 User Manual

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  • Page 2 Overview Antenna needs to be extended only when operating in satellite mode Loudspeaker Volume key Fox key increases/decreases volume: 1 to 3 context-sensitive zones – of loudspeaker or operate with softkey actions active audio device as indicated in display line –...
  • Page 3 Safety Instructions General In aircraft The satellite mobile phone is used for trans- Turn off your mobile phone before boarding mitting voice, data and fax via the GSM-900 any aircraft. Do not use it on the ground and the Thuraya satellite network and to uti- without crew permission.
  • Page 4 With pacemakers and hearing aids phone and may violate the relevant regula- tions, causing loss of performance and radio Œ 0 Pacemakers frequency (RF) energy above the recom- mended limits. The various brands and models of cardiac pacemakers available exhibit a wide range of Do not hold the antenna when the mobile immunity levels to radio signals.

  • Page 5: Table Of Contents

    Diverting voice calls (3-1) ........
  • Page 6 Phone and call settings (7) ..........36 Greeting text (7-2-3) .

  • Page 7: Getting Started

    Getting started Introduction ascom Your 21 is a new generation mobile High Power Alerting phone combining satellite (SAT), GSM-900 The Thuraya system features a ’High Power (Global System for Mobile communication at Alerting’ capability that allows you to be no-...

  • Page 8: Initial Steps

    Initial steps Inserting the SIM card Connect the charger and charge the battery The SIM card (Subscriber Identity Module) is the ’plug’ to the network and provides the You should charge the battery supplied with mobile phone number, memory for storing the mobile phone as soon as possible to ob- phone numbers and short text messages tain full battery charge.
  • Page 9 Switch the mobile phone on/off The softkey is available even – when the SIM card in your mobile phone Press for 2 seconds to switch the mo- is not valid bile phone on. – when you have a valid SIM card but no Press for 2 seconds again to switch roaming with the selected service pro-...

  • Page 10: Display

    Lock/unlock the keypad Unlock If the keypad is locked, the softkey line By locking the keypad you disable the keys so and in the status line the & Unlock shows that a number can not accidentally be symbol is displayed: dialled, e.g.
  • Page 11 Display symbols Battery charge level indicator While editing text in upper case (4 filling levels). letters symbol blinking: Battery While editing text in lower case empty, one minute is left to end an letters active call at the most E F G Numeric input mode (e.g.

  • Page 12: Using The Fox Key And The Menu

    Using the fox key and the menu In idle mode your mobile phone offers func- During a call or while you are editing a num- tions and settings which allow you to adapt ber or text, the menu system changes and the mobile phone to your needs.
  • Page 13 Menu navigation using quick Simplified menu access codes You may find that you do not want to use the complete menu all the time. In this case, Instead of navigating by means of softkeys, you can switch to the ’simplified menu’ you can alternatively navigate the menu by which offers access to the most important means of ’quick access codes’.

  • Page 14: Making And Receiving Calls

    Making and receiving calls To make calls you have to be logged in to a Note: network and the signal strength must be For more information about making and adequate. receiving calls, see ’Options during a call’ on page 17. If in SAT mode the SAT icon 2 is flashing, make sure that the mobile phone has a clear view of the sky so that proper registration...
  • Page 15 High Power Alerting Turn High Power Alerting melody off If someone tries to call you in SAT mode, but Silent Press field strength is insufficient, the call cannot The High Power Alerting melody is silenced, you can take measures to be transmitted.

  • Page 16: Setting The Volumes

    Setting the volumes You can make volume settings in idle mode To set the volumes: and during a call with the left-hand side key Press the upper or lower key on the left- of the mobile phone. The settings made with hand side of the mobile phone: this key apply to –...

  • Page 17: Phone Number Lists

    Phone number lists There are four different lists which are stored in your mobile phone and which you can use to call phone numbers: – the phonebook – the list of dialled numbers, – the list of received calls – the list of missed calls Phonebook The phonebook you can create on your SIM...
  • Page 18 Make a phonebook entry Assign a short dialling number After you have saved a phone number and To make a new phonebook entry starting name in the phonebook, the mobile phone from idle mode: assigns the entry to a short dialling number Enter the number to be stored from 2 up to a maximum of 255, depending Save...
  • Page 19 Replace a phonebook entry One touch dialling Phonebook entries assigned to a number In case you are about to add a phonebook from 2 to 9 can be dialled at the press of a entry, but the phonebook memory of your single key if ’one touch dialling’...
  • Page 20 Change a phonebook entry Delete a phonebook entry You can edit a complete entry, including the You can delete the complete entry, including phone number, caller group assignment and the phone number and short dialling number short dialling number. if assigned. Phonebook entries stored by your service provider may possibly not be de- Change a number and/or name leted.

  • Page 21: List Of Dialled Numbers (2-3)

    List of dialled numbers (2-3) Your mobile phone stores the last 10 num- Store number in the phonebook bers you have dialled. Menu > Call Register > Dialled Calls Select The list of dialled numbers is Note: displayed, showing most In case the number is stored in the phone- recently dialled number book and assigned to a name, the corre-...

  • Page 22: List Of Missed Calls (2-1)/List Of Received Calls (2-2)

    List of missed calls (2-1)/List of received calls (2-2) There are two more call lists in which num- – The list of missed calls provides num- bers are stored and which you can make use bers of calls that have unsuccessfully of in the very same way as the list of dialled tried to call you numbers (with the exception of ’quick re-...

  • Page 23: Options During A Call

    Options during a call Your mobile phone offers a number of op- Note: tions which are only available during a call. Some supplementary services will be unavail- You cannot use all of these features at all able during satellite calls to other Thuraya times, because they vary depending on cur- mobile phones.

  • Page 24: Read/Write Sms Messages

    Read/write SMS messages You can read or write SMS messages during For details on how to write, send and handle a call: messages see page 23. Options Press Messages Select Write Message The menu items List Messages are displayed See duration of the current call To see the duration of the current call: Options Press...
  • Page 25 Make a new call To add a party during a call: Make a new call (see above) During a call you may call a new number. The Options Press active call will be put on hold. Conference Select Enter the number via the keypad You now can talk to all parties at Press the same time.

  • Page 26: Diverting Calls (3)

    Diverting calls (3) This network feature diverts incoming calls to Incoming calls can also be diverted to another phone number or to your voice mail- – a different phone number or box. – to your voice mailbox. Prerequisite for If you are not equipped to receive data, in- this: you have already stored your voice coming data calls can be diverted to a PC mailbox number;...

  • Page 27: Diverting Voice Calls (3-1)

    Diverting voice calls (3-1) You can divert incoming voice calls to your Divert calls to the voice mailbox voice mailbox or to another phone number. Menu > Call Divert > Voice > Select [diversion condition] > Activate > Diversion conditions Voicemail If you have not yet stored your Incoming voice calls can be forwarded for...

  • Page 28: Diverting Fax Calls (3-2)

    Diverting fax calls (3-2) You can divert incoming fax calls to your Show status of fax diversion voice mailbox or to another phone number. Menu>Call Divert>All Fax>Status> Select Voicemail Other Number Divert faxes to voice mailbox Clear fax diversion Menu > Call Divert > All Fax > Select Activate >...

  • Page 29: Sms Messages

    SMS messages Prerequisite: You can receive and send short text messag- Store number of SMS center (7-8-1) es (SMS), each consisting of up to 160 char- acters. Before you can send or receive any messag- es, you need to set the number of your mes- This is a network feature and requires a sub- sage center;...
  • Page 30 Save a sent message Set temporary SMS parameters You may save the message; perhaps for Some of the general SMS settings (see page further editing or as a template: 27) can be changed before sending or saving an SMS. Options Press Save Select...

  • Page 31: Reading An Sms (1-2)

    Reading an SMS (1-2) When a new message has arrived, this is dis- Select an old or a saved SMS played together with the total number of In order to display a previously read or a new messages, e.g.: saved draft SMS: Menu >...

  • Page 32: Handling Sms Messages

    Handling SMS messages When the SMS message text is displayed, Forward an SMS you have several options to handle the SMS: You may send a received or saved SMS to a – Reply to the SMS different recipient: – Edit the message text Options Press –...

  • Page 33: General Sms Parameters (7-8)

    General SMS parameters (7-8) For the following SMS parameters you can SMS center (7-8-1) make settings which will be applied as gen- Menu > Settings> SMS Parameter > Select eral SMS parameters for all of your messag- SMS Center es; nevertheless some can be changed for an Enter the number of your SMS center individual SMS (see page 24): Save...

  • Page 34: Info Broadcast (1-3)

    Info broadcast (1-3) Status Certain service providers offer an informa- – (1-3-1) tion service (broadcast), e.g. local dialling You can switch broadcasting on or off. codes, traffic information, weather forecast, Topic – (1-3-2) events and other local information services. To receive info broadcasts, you need a The following options for handling broad- special list of info broadcast channel casts are available:...

  • Page 35: Set Broadcast Language(S) (1-3-3)

    Edit a topic Delete a topic Messages > Info Broadcast > Topic Messages > Info Broadcast > Topic Select Select The topic list is displayed The topic list is displayed Scroll to the desired topic Scroll to the topic to delete Options Options Press...

  • Page 36: Security Settings (6)

    Security settings You can protect your mobile phone against PIN2 (4 to 8 digits) unauthorised use by setting appropriate re- The PIN2 is given to you together with the strictions. SIM card by your service provider and is re- All restrictions are controlled by codes which quired to differ depending on the type of restriction –...

  • Page 37: Handling Pins, Security Code And Barring Code (6-3/6-4/6-5)

    Security code (5 digits) Barring code (4 digits) By default, the security code is not set. You The barring code (also called ’network pass- can use the security code to word’) is supplied with the SIM card from your service provider and will be needed to –...

  • Page 38: Call Barring (6-1)

    Change PIN (6-4-1) Change Security Code (6-4-3) You can change your PIN to any 4 to 8 digit You can change the security code (5 digits): number: Menu > Security > Change Codes > Select Security Code Menu > Security > Change Codes > Select Enter security code Change PIN...
  • Page 39 Barring of outgoing calls (6-1-1) Barring of incoming calls (6-1-2) Barring of the following outgoing call types Barring of the following incoming call types can be activated/deactivated and the current can be activated/deactivated and the current barring status for each of them can be dis- barring status for each of them can be dis- played: played:...

  • Page 40: Fixed Dial (6-2)

    Fixed Dial (6-2) This function provides a second phonebook Change fixed dialling number (6-2-1 on the SIM card for ’fixed dial’. If ’fixed dial’ You can change the number and/or name for is activated, only numbers from this list can an entry in the fixed dialling list: be dialled.

  • Page 41: Closed User Groups (6-8)

    Show details of fixed dialling numbers (6-2-1 Menu > Security > Fixed Dial > Show Select List Scroll to the desired name/number Options Press Detail Select Name and number of the entry are displayed Closed User Groups (6-8) Activate a closed user group Some service providers offer subscription to the ’closed user group’...

  • Page 42: Phone And Call Settings (7)

    Phone and call settings (7 Greeting text (7-2-3) You can define a greeting text that is dis- Edit greeting text played after you entered the PIN. Menu > Settings > Phone > Greeting Select The editor opens for editing the text (see ’Character and digit input in text editor mode’...

  • Page 43: Numbers For Voice, Fax And Data (7-2-4)

    Numbers for voice, fax and data (7-2-4) If you have obtained more than one mobile To store numbers for services: phone number from your service provider Menu > Settings > Phone > Select and the SIM card supports this, you can store Own Number >...

  • Page 44: Setting Baud Rate For Data Transmission (7-9)

    Setting baud rate for data transmission (7-9) You can connect your mobile phone to a PC The following baud rates can be set: to use it as a modem for data and fax Automatic – (=standard setting of the con- services.

  • Page 45: Set Call Waiting (7-3-3)

    Set call waiting (7-3-3) If your service provider supports this feature, Activate/deactivate ’call waiting’ you can answer a call while you are tele- (7-3-3) phoning with another person. Answering Menu>Settings>Call>Call Waiting> Select the new call (’waiting’ call) will put the first Activate Deactivate call on hold until you swap to it again (see...

  • Page 46: Activate/Deactivate 'One Touch Dialling' (7-3-6)

    Activate/deactivate ’one touch dialling’ (7-3-6) This function enables calling the number of a This function can be switched on or off: phonebook entry assigned to a number from Menu > Settings > Call > Select 1 to 9 by a long press to the corresponding One Touch Dial (see page 12).

  • Page 47: Network Management (4/5)

    Network management (4/5) You have the choice to telephone in satellite There are several ways to fine-tune the mo- mode (SAT) or in GSM 900 mode (GSM) – or bile phone’s access to networks so that you to switch automatically between the two are never in danger of losing connection with modes if you happen to be in an area where the network.

  • Page 48: Network Selection (4-3/4-2)

    Network selection (4-3/4-2) Once you have set the operating mode, Add network to preference list access to a certain GSM or SAT network can You can add networks to the preference list be selected automatically or manually. by yourself. You need the network code of the network to be added.

  • Page 49: Manual Sat Registration (4-1)

    GSM Preferred Manual network selection (4-3) is selected, the terminal searches the list of GSM networks only. There With manual network selection, you can Search SAT is the entry at the end of the found select a service provider from a list of avail- Search SAT GSM networks.

  • Page 50: Sound & Alert (7-1)

    Sound & Alert (7-1) You may choose from a variety of different Note: acoustic signals for ringing and alerting Control of the loudspeaker volume and of the tones. ringing volume is described on page 10. Ringing volume (7-1-1-8) If you want to set the ringing volume only, Menu >...
  • Page 51 Melody for incoming faxes and Melodies for caller groups (7-1-1-5) data (7-1-1-2) It is possible to assign different ringing melo- dies for different caller groups corresponding You can set a ringing melody for incoming to the caller groups in the phonebook. fax and data calls: Note: Menu >...

  • Page 52: Ringing Type (7-1-1-7)

    Ringing type (7-1-1-7) Beep Once You can fine-tune the set ringing melodies – by means of the following options: When a call comes in, you are alerted not actually by a melody, but by a short single Ring Once – beep.

  • Page 53: Sound On/Off

    Sound on/off You can switch all sounds on and off. Menu Press & Press within 3 seconds If all sounds are off the ( symbol is indicat- Alarms (7-6) See the alarm setting details You may set 2 separate alarm entries with a time, date, interval (daily, once or weekly) (7-6-1-1/7-6-2-1) and a reminder message which will be dis-...

  • Page 54: Statistics And Information

    Statistics and information Call duration (2-4) Your mobile phone automatically records the To display call duration: amount of time you have used for calls. Menu > Call Register > Call Duration > Select [call category] The call durations since the last counter reset The call duration is displayed.

  • Page 55: Remaining Credit (2-6)

    Remaining Credit (2-6) You can display the remaining credit as To display the remaining credit: amount of call units (if you selected to dis- Menu>Call Register>Remaining Select play costs as amount of call units) or as the Credit amount of money, if you selected to display The remaining credit is displayed costs as amount of money (see ’Cost settings (7-3-7)’...

  • Page 56: Using The Gps Facilities (8)

    Using the GPS facilities (8) The GPS system can display information re- While using all other GPS facilities, you can lating to the latitude, longitude, altitude, only receive calls. In all cases the GPS fea- UTC (Universal Time Coordinated, previously tures are suspended during calls.

  • Page 57: Switch Location Track On/Off (8-3)

    See details of a way point Edit way point name Menu > GPS Manager > Way Points Menu > GPS Manager > Way Points Select Select Your way point list is displayed Your way point list is displayed Scroll to the desired way point Scroll to the desired way point Options Options...

  • Page 58: Appendix

    Appendix Troubleshooting Problem Possible reasons/Possible measures Unable to switch on – Empty battery. Charge it. Check charging indication on display. – Battery contacts dirty. Clean contacts. Try switching on and off again. – Battery has been replaced. Recharge. Unable to make calls –...
  • Page 59 Problem Possible reasons/Possible measures No calls possible – Dialling error. Use full national area code. – All calls barred. Check (barring code needed to clear). – New SIM card fitted. Check for new restrictions. – Charge limit reached. Call your service provider or use PIN2 to re- set.
  • Page 60 Problem Possible reasons/Possible measures Call diversion does not – Check that you have entered the destination phone number cor- work rectly, including the country code and any required area or city codes. – Call barring of outgoing calls is not possible if any call diversion for voice is switched on.
  • Page 61 Problem Possible reasons/Possible measures SIM card does not – If your SIM card does not accept your correctly entered PIN, con- accept PIN tact your service provider. Voice mailbox is not – Diversion not set. Set call diversion. working Cannot send a message – Message memory full. Delete a message to make room. –...

  • Page 62: Technical Specifications

    Technical specifications Mobile Phone Call management Dual-mode satellite/GSM mobile phone: Automatic redial – GSM at 900 MHz Any key answering – SAT at 1.5/1.6 GHz Caller group identification with melodies 3V and 3/5V SIM card (GSM compatible) Welcome message GPS function with 12 Channel receiver One touch dialling GPS location tracking Short dialling...

  • Page 63: Using Battery And Charger

    2. cuiting can occur when a metallic object (coin, clip or pen) causes direct connec- – Use specified Ascom chargers only. tion of the + and - terminals, e.g. when – Never change or remove battery while...

  • Page 64: Character And Digit Input In Text Editor Mode

    Character and digit input in text editor mode When your mobile phone is in text editor Upper case – lower case mode, e.g. when you are writing a name in You can switch from writing upper case the phonebook or when you are writing an letters to lower case letters and switch back SMS, you use the keys on your keypad.

  • Page 65: Menu System And Quick Access Codes

    Menu system and quick access codes Simplified menu Write Message Ringing Volume List Messages Ringing Type Listen Voicemail Current Position Divert Voicemail Keypad Lock System Pref. Standard menu tree Messages System Pref. 1-1 Write Message 1-2 List Messages Security 1-3 Info Broadcast 6-1 Call Barring 1-3-1 Status 6-1-1 Outgoing...
  • Page 66 7-4 Car Settings 7-4-1 Auto Answer 7-1 Sound & Alert 7-4-2 Backlight 7-1-1 Ringing 7-5 Clock 7-1-1-1 Voice 7-5-1 Set Time 7-1-1-2 Data / Fax 7-5-2 Time Format 7-1-1-3 SAT Alerting 7-5-3 Set Date 7-1-1-4 Alarm 7-6 Alarm 7-1-1-5 Caller Groups 7-6-1 Alarm1 7-1-1-5-1 VIP 7-6-1-1 Detail...

  • Page 67: Index

    – conditions 21 – on/off 47 – delay 21 – set 47 – status 21 – status 47 – to phone number 21 – stop 47 – to voice mailbox 21 Any key answering 38 – unconditional 21 Automatic redial 39...
  • Page 68 – phonebook 13 Greeting text 36 – short dialling number 13 GSM mode 41 – using keypad 8 Diversions 21, 22 High Power Alerting 9, 45 – clear all 22 – early ring 1 – to voice mailbox 20 DTMF tone 17, 38...
  • Page 69 Memory – full 13, 24, 34 Pause 8, 17 Menu Phonebook – exit 7 – caller group 12 – position indicator 6 – change entry 14 – quick access 7 – check capacity 49 – quick access codes 7, 59 –...
  • Page 70 Short dialling number 12, 13 – set 36 SIM card Transfer a call 19 – info 49 – insert 2 – locked 30 Unconditional diversion 21 – password 3 UTC 50 – protect 30 SIM memory Voice mail – full 13, 24, 34 –...
  • Page 71 Ascom Authorized Service Center during the Warranty Period, the Product will be repaired or replaced, at Ascom's sole and exclusive option, and at no charge to Buyer. Buyer will be required to provide reasonable proof of date of purchase. Reconditioned replacement components, parts, units or materials may be used if the Product is repaired or replaced.
  • Page 72 Internet: www.ascom.com Hereby, Ascom Business Systems AG, declares that this mobile phone is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. © Ascom Business Systems AG, 2001. All rights reserved. This manual is published by Ascom Business Systems AG, without any warranty.
  • Page 73 Warranty Card for Ascom 21 This Warranty Card is only valid with all gaps filled in properly by the dealer. Place the detachable IMEI-label from the gift box here: Dealer’s stamp and signature: Date of purchase: Customer’s name, address, country and telephone number:...

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