1. Manuals
  2. Brands
  3. Swyx Manuals
  4. IP Phone
  5. SwyxPhone L6 series
  6. User documentation

Swyx SwyxPhone L6 series User Documentation

Hide thumbs
Table of Contents

Advertisement

Quick Links

SwyxPhone L6x User Documentation
SwyxPhone L62
SwyxPhone L64
SwyxPhone L66
-
-
As of: November 2017

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SwyxPhone L6 series and is the answer not in the manual?

Questions and answers

Related Manuals for Swyx SwyxPhone L6 series

Summary of Contents for Swyx SwyxPhone L6 series

  • Page 1 SwyxPhone L6x User Documentation SwyxPhone L62 SwyxPhone L64 SwyxPhone L66 As of: November 2017...
  • Page 2 This documentation is proprietary intellectual property of Swyx Solutions AG. Reproduction, adaptation, or translation of this docu- mentation without the express written consent of Swyx is prohibited and will be prosecuted as a violation of intellectual property rights. Swyx Solutions AG Emil-Figge-Str.

  • Page 3: Table Of Contents

    Contents ................18 Contents General Safety Advice ................... 18 Intended use The SwyxPhone series L6x ..................6 ................... 18 Care Instructions ................18 Eco-friendly disposal ................10 How does SwyxPhone L6x work? ..................18 Scope of supply ........10 SwyxWare - Interaction of the components ................

  • Page 4: Contents

    Contents .......... 33 7.7.1 Starting a Conference ..............51 6.12 How do I transfer a call without Inquiry? 7.7.2 Inquiry Calls and Add..............51 ............... 34 6.13 How do I forward a call? 7.7.3 Leaving or Ending a Conference............ 52 ................
  • Page 5 Contents 10.17.3Activating the Handsfree Facility during a call......88 8.6.1 “Dial immediately”, “Successive dial” or “Intercom Connection”? ............... 68 10.17.4Deactivating the Handsfree Facility during a call ......88 10.17.5Activate handsfree facility for outgoing call ......... 88 ..............70 Control elements of SwyxPhone L64 10.17.6Activating the Handsfree Facility for an incoming call ....
  • Page 6 Contents 12.1.3 Secondary call ................105 ................131 14.6 How do I end a call? ..........105 ......131 12.2 Settings in the Configuration Menu 14.7 How do I telephone with a (Bluetooth) headset? 12.2.1 Ring tones..................106 ............132 14.8 How do I start an inquiry call? 12.2.2 Call Signaling................
  • Page 7 Contents ....................... 148 ..............169 15.4 Note 16.4 Configure function keys ................. 149 ....................... 172 15.5 Callback request 16.5 Lines 15.5.1 Callback on busy................149 16.5.1 Configure Line buttons ..............173 15.5.2 Callback if idle................151 ............174 16.6 Disabling Lines (Wrap-up Time) ...................

  • Page 8: The Swyxphone Series L6X

    The L6x phones take full advantage of the numerous functions of the Swyx software solution. Beside the encryption of call data via "Secure Real Time Transport Proto- col" (SRTP), the “L6x” series phones support the transmission of voice data in HD audio quality.
  • Page 9 SwyxWare concept. function keys. The user has four freely configurable function keys with LED. The Swyx- Phone L62 also has five defined function keys, three audio keys and five navigation buttons for intuitive operation.
  • Page 10 SwyxPhone L66 SwyxPhone Key Module 64 has 16 configurable function keys with LEDs. A paper insert is used for labelling. You can connect up to two Swyx- SwyxPhone L66 offers a more extensive functional range along with max- Phone Key Module 64 to a SwyxPhone L64.
  • Page 11 SwyxPhone L6xSeries Phones Compared SwyxPhone L62 SwyxPhone L64 SwyxPhone L66 Display LCD, monochrome LCD, monochrome, tilting TFT, tilting 2 lines, 192 x 48 pixel 3.7 inch, 240 x 120 pixel 4.3 inch, 480 x 272 pixel Backlight Backlight Defined Function Keys Free configurable function keys with LEDs Mains power supply...

  • Page 12: How Does Swyxphone L6X Work

    How does SwyxPhone L6x work? SwyxWare - Interaction of the components How does SwyxPhone L6x work? Public This chapter introduces the basic technical concepts of SwyxPhone. Internet telephone network SwyxWare - the modern VoIP solution With SwyxWare you use a software based telephony system which offers extensive advantages.
  • Page 13 How does SwyxPhone L6x work? SwyxWare - Interaction of the components Remote Inquiry You can listen to and delete the Voicemails you receive in your electronic e-mail inbox per remote inquiry. Within remote inquiry, you can also use a menu to change the destination of your Call Forwarding Unconditional as well as record a new announcement for your Voicemail.

  • Page 14: What Is Meant By

    - if it is who are usually located within your company and are known to Swyx- not accepted there, e.g. because the employee is not at his desk or is Server.

  • Page 15: Call Permissions

    What is meant by…? Call permissions Examples of Valid Numbers SwyxWare continues to use the familiar term “Line” for the “logical” connection option for a telephone call, even though a “physical” line is Number Meaning no longer required for this connection. This concept allows you, on the one hand, to continue to use the practical and simple term “Line”...

  • Page 16: Active Connection

    What is meant by…? Active Connection 3.12 Call waiting your Windows user account, you will be prompted by SwyxIt! to choose one of these accounts. If you are in the middle of a telephone conversation and another call Each user’s individual settings will be stored centrally on SwyxServer (for comes in, this call will be shown and a call waiting tone (not actually ring- example, entries in the Personal Phonebook, forwarding definitions, or ing) will be played in the active conversation.

  • Page 17: Acoustic Signals

    What is meant by…? Acoustic Signals 3.15 Acoustic Signals 3.16 Call Routing The following table provides a brief overview of the most important Call Routing refers to the treatment of incoming calls according to pre- acoustic signals and their meaning. defined rules, for example, the forwarding of incoming calls to another subscriber.

  • Page 18: Remote Inquiry

    CTI is the abbreviation for Computer Telephony Integration and implies the combination of telecommunication with electronic data processing. The following table includes a list of the different states which Swyx- When using SwyxIt! in CTI mode (CTI SwyxIt!), you can dial the number Phone can have and the menu options available to you in each state.
  • Page 19 What is meant by…? Telephone States Telephone The following options are avail- Meaning State able: On hold The connection is set up, the Voicemail inquiry, all number caller hears music on hold lists, Phonebooks, Speed Dials, <Main Menu>:<Incog- nito now!>, Redial, Function buttons, Speaker button, Headset button Call...

  • Page 20: Set It Up & Log On

    Only use the original accessories.  Manufacturer's guide. Intended use The SwyxWare DVD includes label templates for SwyxPhone L62, Swyx- Phone L64 and SwyxPhone Key Module 64 SwyxPhone is intended exclusively for use in residential and business premises. The SwyxPhone L6x phones are only suitable for connection to an IP net-...

  • Page 21: Connection Of The Phones

    Power Supply Over Mains Power Supply Network / PoE A mains power supply for power supply is not included in your Swyx- Phone L6x package. This device must be ordered separately. A mains power supply can provide power to two SwyxPhones at the same time.
  • Page 22 Set It Up & Log On Connection of the phones If necessary, plug the RJ-11 plug of the mains power supply into the Place the handset cable in the provided guide groove on the jack for the power supply. underside of the telephone. Place the handset cable in the provided guide groove on the underside of the telephone.

  • Page 23: Connecting A Key Module

    Connecting a Key Module Connecting a Key Module You can connect Key Modules to the models SwyxPhone L64 and Swyx- Phone L66. This provides you with additional keys, which you can config- ure as speed dials, function keys or line keys.

  • Page 24: Logging In To Swyxserver

    Set It Up & Log On Logging in to SwyxServer Logging in to SwyxServer 4.9.1 Log off You can log off as a SwyxPhone user from the SwyxServer. Then a differ- When you connect SwyxPhone to the power supply, a restart will auto- ent user can log on using his PIN (Personal Identification Number), and matically be initiated.

  • Page 25: Automatic Update

    “OK”, the internal SwyxPhone software will be automatically updated and SwyxPhone will then log on to SwyxServer. If you do not wish to update, press “0” and SwyxPhone will log on to Swyx- Server once again with an older version of the firmware.

  • Page 26: Control Elements Of Swyxphone L62

    Control elements of SwyxPhone L62 Control elements of SwyxPhone L62 Transfer Press the Transfer button if you would like to connect two subscribers, additionally you can transfer a call without This chapter describes the control elements of SwyxPhone L62. The con- inquiry.
  • Page 27 Control elements of SwyxPhone L62 When a letter is entered, a short beep will be produced after one second You can open the main menu with the arrow button and call up and you can then enter the next letter. the required menu items with the corresponding numeric buttons.

  • Page 28: Preconfigured Function Keys

    Control elements of SwyxPhone L62 Speaker LED status of the function keys When the telephone is in an active state (a conversation is in State Line key Speed dial Standard function progress), the Speaker button is used to switch the speaker on or off.

  • Page 29: Display And Menu Navigation

    Control elements of SwyxPhone L62 Display and menu navigation SwyxPhone L62 comes with a monochrome (black and white) LC display. Up to 48 characters can appear in two rows in the display. In the idle state, when no calls are being made and no menus are open, the following information appears in the display: Time Name of...

  • Page 30: Telephoning With Swyxphone L62

    Telephoning with SwyxPhone L62 How do I call a subscriber? Telephoning with SwyxPhone L62 L1: Please dial! This chapter describes the following basic telephone functions: >Caller list  How do I call a subscriber?, page 28 Use the numeric keypad to dial the number you want. ...

  • Page 31: Other Options For Dialing A Number

    Telephoning with SwyxPhone L62 Other Options for Dialing a Number Other Options for Dialing a Number Chapter 6.10, How connect subscribers another?, page 33).   Select the subscriber you want from the Global or Personal Phone- Disconnect book, and then confirm your selection by pressing OK twice. The Disconnects the active connection.

  • Page 32: How Do I Pick Up A Call

    Telephoning with SwyxPhone L62 How do I pick up a call? This is how you accept a telephone call A call to a group (Group Call) is shown as follows: Simply lift the handset. L1:<Caller>  The handset is activated. You can now speak with the caller. =>: <Group name>...

  • Page 33: How Do I End A Call

    Telephoning with SwyxPhone L62 How do I end a call? Please remember when picking up a call via the menu that you must first If you end a call and you have a second call on hold, a single telephone confirm the option “Pick up Call”...

  • Page 34: How Do I Start An Inquiry Call

    Telephoning with SwyxPhone L62 How do I start an inquiry call? This is how you end a call with the headset This is how you call an additional subscriber During an active call, select the menu item "Call Swap". Press the “Headset” function key again to end the call. ...

  • Page 35: How Do I Connect Two Subscribers To One Another

    Telephoning with SwyxPhone L62 How do I connect two subscribers to one another? 6.11 Transfer When Placing Handset on Hook You can have as many calls simultaneously as you have lines. This means, however, that you have several calls on hold and one active line at the You can define whether the subscribers on the active line and the line on most.

  • Page 36: How Do I Forward A Call

    Telephoning with SwyxPhone L62 How do I forward a call? 6.13 How do I forward a call? Select the number of the subscriber, to whom you would like to transfer the call (Subscriber B) If you are receiving a call you can transfer this call while it is still ringing to another subscriber or to your Voicemail.

  • Page 37: The Secondary Call

    Telephoning with SwyxPhone L62 The Secondary Call 6.14 The Secondary Call The type of redirection to be applied to all of your incoming calls is defined in the “Call forwarding” shortcut menu: You can use the “Secondary Call” function to define whether you are available for an additional subscriber.

  • Page 38: Define Call Forwarding Busy

    Telephoning with SwyxPhone L62 How do I forward a call? This is how you define “Call Forwarding Busy” Choose "Unconditional" and press the "OK" button.  The following will appear: Choose "Call forwarding" in the main menu, and press the "OK" button.

  • Page 39: Signaling A Forwarding

    Telephoning with SwyxPhone L62 How do I use the Phonebook? This is how you define Call Forwarding No Reply For further information on the various configuration options see Chapter 8.1.1, Call Forwarding, page 55. Choose "Call forwarding" in the main menu, and confirm with the Your Voicemail can be configured using SwyxIt!.

  • Page 40: Speaker And Handsfree Telephone

    Telephoning with SwyxPhone L62 Speaker and Handsfree Telephone This is how you call a subscriber from the Phonebook 6.17 Speaker and Handsfree Telephone Use the arrow buttons to select "Phonebooks" and press the "OK" To enable all those present in the room to follow a telephone conversa- button.

  • Page 41: Activating The Handsfree Facility During A Call

    Telephoning with SwyxPhone L62 Configuring the Ringing tone This is how you activate the handsfree facility for an outgoing call Press the Speaker button You can also switch the microphone on or off via the menu during a call.  The handsfree telephone will be activated.

  • Page 42: Charging Info

    Telephoning with SwyxPhone L62 Charging info 6.19 Charging info From the main menu, select "Charging info". Main menu 5>Charging info This is how you receive the exact amount of the charges incurred for your last call. This information is retained until the next connection is set The calculation of the charges depends on the data provided by your tele- phone service provider.

  • Page 43: Swyxphone L62 Advanced Telephony Functions

    SwyxPhone L62 advanced Telephony Functions Disabling Lines (Wrap-up Time) SwyxPhone L62 advanced Telephony This is how you enable a disabled line Functions Take the handset off the hook. L1: Please dial! This chapter contains information about the use of special functions >Voicemail inquiry which go beyond conventional telephoning, such as conference calls or >Caller list...

  • Page 44: Voicemail Inquiry

    SwyxPhone L62 advanced Telephony Functions Voicemail inquiry Select "Lines". When a new Voicemail has been left for you, this will be signaled by  the message "Voicemail available" appearing on the SwyxPhone dis- Lines (amount: XX) play >Line 01  a briefly interrupted (stuttered) dial tone >Line 02 ...

  • Page 45: Remote Inquiry

    SwyxPhone L62 advanced Telephony Functions Remote Inquiry Remote Inquiry If new Voice mails have been received, you will first be given the total number of Voice mails. You can also check your Voicemail by Remote Inquiry from any phone Then all of the new Voice mails will be played, beginning with the connection.
  • Page 46 SwyxPhone L62 advanced Telephony Functions Remote Inquiry Button Effect Button Effect Switch to the next information End Remote Inquiry (=Hook on) (Date, Time, CallerID, Voicemail content) Help Inquiry of all Voice mails (most recent first) Inquiry of all E-mails If you have no new Voice mails, you will find yourself in the main menu.

  • Page 47: Change Forwarding Unconditional

    SwyxPhone L62 advanced Telephony Functions Remote Inquiry Button Effect The menus for Remote Inquiry are also available as a print template on the Inquiry of all Voice mails (most recent first) SwyxWare DVD. For more information, please contact your administrator. Inquiry of all E-mails If you end Remote Inquiry in the main menu with ‘0’, other actions of the Call Routing Manager can still be applied.For further information please...

  • Page 48: Project Codes

    Detail Records) and assign different project codes to them. This data can Enter name then be evaluated later. For further information, please refer to the Swyx- Ware Administrator documentation. To associate a call to a project, you must enter the assigned project code Enter the name for the new entry in the Personal Phonebook, and before making the call.

  • Page 49: Callback Request

    SwyxPhone L62 advanced Telephony Functions Callback request Select the menu item "Callback request" with the arrow buttons, If while creating a note you enter the number but not the name, the fol- and press the "OK" button. lowing entry will appear in your personal Phonebook in the first position: ...

  • Page 50: Callback If Idle

    SwyxPhone L62 advanced Telephony Functions Callback request displayed. Select the entry you want to delete, and press OK.  The details for this callback request will be displayed. You can dial this number again or you can delete it. If a connection is made to the person originally called, the entry in the <destination subscriber>...
  • Page 51 SwyxPhone L62 advanced Telephony Functions Callback request “My Callback Requests” List Use the arrow buttons to select the menu item “Callback Request”.  An entry will be created with “Callback requested” in your “My In the "My Callback Requests" list you will find all callbacks that you Callback Requests”...
  • Page 52 SwyxPhone L62 advanced Telephony Functions Callback request “Callback Requests” List The “Missed Callbacks” List In the "Callback Requests" list you will find all callbacks that have been In the "Missed Callbacks" list you will find all callbacks on busy, which directed to you.

  • Page 53: Conference

    SwyxPhone L62 advanced Telephony Functions Conference Conference You can only start one conference at a time. However, you can participate in other conferences. provided these conferences have been initiated by With SwyxWare you can join internal and external subscribers to form a conference.

  • Page 54: Leaving Or Ending A Conference

    SwyxPhone L62 advanced Telephony Functions Conference 7.7.3 Leaving or Ending a Conference nated. You can enter a Conference Room as a member of a conference or purely as a listener. When going on hook, there are two different situations:  You started the conference.

  • Page 55: Using A Headset

    The party who created the connection will bear the costs. If you telephone a great deal, you can connect a headset to SwyxPhone in order to have your hands free while on the phone. Swyx offers several headsets and the necessary connection cable as an accessory.

  • Page 56: Call Intrusion

    Also, calls can only be listened in on if they are made directly with SwyxIt! (and not in CTI mode). Conversations that are made via a Swyx- A call can also be listened to by several people. These supervisors are Phone, cannot be intruded.

  • Page 57: Swyxphone L62 Configuration

    SwyxPhone L62 Configuration User Profile SwyxPhone L62 Configuration The menu item "Forwardings" allows you to define whether telephone calls are  forwarded unconditionally or You can adjust the default settings of SwyxPhone to meet your individual  forwarded with a delay, i.e. after you have not picked up your call, or needs: ...

  • Page 58: Do Not Disturb

    SwyxPhone L62 Configuration Settings in the Configuration Menu 8.1.2 Do not disturb Configuration > Ringing Main menu > Call signaling = <on/off> 6>Do Not Disturb = <on/off> > Lines > Function keys If you activate "No Disturb", calls are signaled visually only. Your envi- >...

  • Page 59: Lines

    SwyxPhone L62 Configuration Settings in the Configuration Menu hear a single warning tone after 10 seconds. This tone can be turned off Due to the fact that both SwyxPhone and SwyxIt! access the same user here. settings, any changes you make on SwyxPhone will always effect the set- tings in SwyxIt! and vice versa.

  • Page 60: Info

    SwyxPhone L62 Configuration Lists 8.2.5 Info After calling up the menu item "Display", you can set the contrast for the display using the arrow buttons or the "+/-" buttons. Here you will find technical details of your SwyxPhone. 8.2.7 Transfer on Hookon Info 1>IP address Configuration...

  • Page 61: Phonebooks

    SwyxPhone L62 Configuration Lists 8.3.2 Phonebooks This is how you search in a Phonebook Press the arrow button Main menu  The main menu will open. 2>Phonebooks Choose "Phonebooks" and press the "OK" button.  The following will appear: Frequently used numbers are stored in the Phonebook. You can then dial these numbers directly from the Phonebook.

  • Page 62: Caller List

    SwyxPhone L62 Configuration Lists This is how you add an entry to the Personal Phonebook Choose "Phonebooks" and press the "OK" button. Choose "Personal" and press the "OK" button. Press the arrow button  The following appears on the display: ...
  • Page 63 SwyxPhone L62 Configuration Lists the Caller List per default setting. The maximum number of possible entries can be changed via SwyxIt!. Calls XX/YY <Date> For further information, please refer to the SwyxIt! documentation. ><Number/Subscriber> <Time> ><Number/Subscriber> <Time> New Calls ><Number/Subscriber> <Time>...

  • Page 64: Redial List

    SwyxPhone L62 Configuration Lists This is how you edit the Redial List Press the arrow button You can edit an entry in the Redial List, save it in the Phonebook, or  The main menu will open. delete it. Use the arrow buttons to select"Caller List (XX)" and press the "OK" button.

  • Page 65: Lists For Callback Requests, My Callback Requests And Missed Callbacks

    SwyxPhone L62 Configuration Configure function keys • You can remove this entry from the list with "Delete entry". Jones, John 12:45 This is how you delete the Redial List Missed Callbacks (1) If the Redial List is no longer up-to-date, it can be deleted at any time. In the "Missed Callbacks"...
  • Page 66 SwyxPhone L62 Configuration Configure function keys Function Description Function Description Secondary call Enable or disable secondary call Incognito Before an outgoing call, suppress number display For further information please refer to chapter 8.1.3, For further information please refer to chapter 8.2.4, Secondary call, page 56.
  • Page 67 SwyxPhone L62 Configuration Configure function keys Choose "Function keys" and press the "OK" button.  The following will appear: Change function key >Line key Function keys >Speed dial Press a function key! >Call Transfer >Do not disturb Press the configurable function key to which you want to assign a >Secondary call function.

  • Page 68: Configure Line Buttons

    SwyxPhone L62 Configuration Configure Line buttons Use the arrow buttons to select"Configuration" and press the "OK" If you press a key with no assigned function, you will hear a brief signal button. (button signal).  The Settings menu will appear. Configure Line buttons Configuration 1>Ringing...

  • Page 69: Configuring Speed Dials

    SwyxPhone L62 Configuration Configuring Speed Dials This is how you configure a Line button Incoming calls Press the arrow button >All Extensions  The main menu will open. ><All calls> Use the arrow buttons to select"Configuration" and press the "OK" ><Group Calls Only>...

  • Page 70: Dial Immediately", "Successive Dial" Or "Intercom Connection

    SwyxPhone L62 Configuration Configuring Speed Dials whose name is assigned to the Speed Dial will be called at once. Speed You can select a number from the phonebook or enter one Dials can also be utilized for frequently used DTMF commands. manually using the keypad: This is how you assign a Speed Dial to the number of your choice S02: Phone number...
  • Page 71 SwyxPhone L62 Configuration Configuring Speed Dials you dial the telephone number you want. You can also assign a project Press OK to switch the selected option on or off.  number to a Speed Dial, and press this before you dial a number if you The status of the option changes.

  • Page 72: Control Elements Of Swyxphone L64

    Control elements of SwyxPhone L64 Buttons Control elements of SwyxPhone L64 9.1.1 Defined keys The following SwyxPhone L64 buttons are preset and cannot be assigned to other functions. These buttons are marked with corresponding sym- This chapter describes the control elements of SwyxPhone L64. The con- bols.
  • Page 73 Control elements of SwyxPhone L64 Buttons Menu navigation Microphone You can use this button to switch off the handset micro- SwyxPhone L64 phone or handsfree microphone for a while, so that the call SwyxPhone L64 is controlled with five navigation buttons. partner cannot listen e.g.

  • Page 74: Configurable Function Keys

    Control elements of SwyxPhone L64 Buttons Ringing off By default the two upper function keys are configured as Line keys. The next nine are speed dial buttons. The following function keys are “Con- The „Ringing off“ button mutes the acoustic call signaling ference”, “Voicemail”, “Phonebook”, “Call Transfer”...

  • Page 75: Display And Menu Navigation

    Control elements of SwyxPhone L64 Display and menu navigation Display and menu navigation Icons on display SwyxPhone L64 comes with a monochrome (black and white) LC display. Symbol Explanation It supports you intuitively in operating the telephone. In the idle state, Acoustic call signalling deacti- when no calls are being made and no menus are open, the main screen vated...

  • Page 76: Telephoning With Swyxphone L64

    Telephoning with SwyxPhone L64 How do I call a subscriber? Telephoning with SwyxPhone L64 Conversations This chapter describes the following basic telephone functions: Service/Settings  How do I call a subscriber?, page 74  see How do I pick up a call?, page 76 Mon, 06 Jun 2017 New incoming (XX) ...

  • Page 77: Other Options For Dialling A Number

    Telephoning with SwyxPhone L64 Other Options for Dialling a Number With the handset on hook and the speaker deactivated: Use the numeric keypad to dial the number you want. Callback request Simply lift the handset. Busy  The participant is called. Disconnect Dupont, Marie Press the "OK"...

  • Page 78: Available Options During A Call

    Telephoning with SwyxPhone L64 Available Options During a Call  Callback request This function is only available to you during a call to an internal sub- Conversations scriber (see Chapter 11.5, Callback request, page 95).  Call Transfer Clark, Alexander 10:16 You can transfer a caller directly here.
  • Page 79 Telephoning with SwyxPhone L64 How do I pick up a call? Accept Accept Incoming call Incoming call Forward call to Forward call to <Subscriber> <Subscriber> Reject Reject <Number> <Number> Line 1: Line 1 ==> Rossi, Mario A call to a group (Group Call) is shown as follows: If the number of the caller is known, i.e.

  • Page 80: How Do I Pick Up A Call

    Telephoning with SwyxPhone L64 How do I pick up a call? 10.5 How do I pick up a call? This is how you pick up a phone call if you are currently involved in a differ‐ ent phone call In the case of a signalled call, you will only be shown that another user or a group has received a call.

  • Page 81: How Do I Telephone With A Headset

    Telephoning with SwyxPhone L64 How do I telephone with a headset? This is how you end one of several calls Take the handset off the hook.  The handset is active. You can only end the active connection. If you would like to switch to the headset, press the “Headset” Select "Disconnect"...

  • Page 82: How Do I Switch Between Lines (Call Swap)

    Telephoning with SwyxPhone L64 How do I switch between lines (Call Swap)? This is how to swap between lines via “Conversations” Pending calls 10:16 Clark, Alexander 00:58 Conference 08:13 Rossi, Mario Dupont, Marie Call Transfer 07:52 Dupont, Marie <Number> Line 1 Callback request Enter the phone number (or choose with the arrow keys the required subscriber) and press the “OK”...

  • Page 83: How Do I Connect Two Subscribers To One Another

    Telephoning with SwyxPhone L64 How do I connect two subscribers to one another? This is how to swap between lines with the “Call swap” function You are talking to SubscriberA on Line1. Line1 has a connection on hold with SubscriberB. You connect SubscriberA with SubscriberB. Line2 has a connection on hold with SubscriberB.

  • Page 84: How Do I Transfer A Call Without Inquiry

    Telephoning with SwyxPhone L64 How do I transfer a call without Inquiry? Use the arrow buttons to select the subscriber (here Subscriber A) whom you want to connect to the other subscriber. Speed dials Press the "OK" button. Feature dialogue Your caller (Subscriber A) will hear ringing, and “Call Transfer”...

  • Page 85: The Secondary Call

    Telephoning with SwyxPhone L64 The Secondary Call This is how you switch the Secondary Call function on / off Accept Select “Main menu" with the arrow buttons, and press the "OK" Incoming call button. Scroll with the arrow button “Down” to the end of the list. Forward call to ...

  • Page 86: 1Define Call Forwarding Unconditional

    Telephoning with SwyxPhone L64 How do I forward a call? Uncondit. = <Status> Uncondit. = <Status> Feature dialogue Feature dialogue Busy = <Status> Busy = <Status> Call Forwarding Call Forwarding No Reply = <Status> No Reply = <Status> Back Back Choose "Unconditional"...

  • Page 87: 2Define Call Forwarding Busy

    Telephoning with SwyxPhone L64 How do I forward a call? Call Forwarding Conversations Feature dialogue Charging info Service/Settings Main menu Mon, 06 Jun 2017 No disturb = off Forward call to <nr.> Jones, John Secnd. call = on Main menu Select “Call forwarding"...

  • Page 88: 3Define Call Forwarding No Reply

    Telephoning with SwyxPhone L64 How do I forward a call? Incoming calls will be forwarded to the specified destination, if you are currently telephoning and the option “Secondary Call” is deactivated or all lines are busy. Feature dialogue Your Voicemail can be configured using SwyxIt!. For further information, please refer to the SwyxIt! documentation.

  • Page 89: How Do I Use The Phonebook

    Telephoning with SwyxPhone L64 How do I use the Phonebook? Global Accept Feature dialogue Incoming call Personal Forward call to Phonebook Dupont, Marie Back Reject <Number> Line 1: ==> Dupont, Marie Select the relevant Phonebook (Global or Personal) and press the The number or the name of the caller will appear in the first line.

  • Page 90: Speaker And Handsfree Telephone

    Telephoning with SwyxPhone L64 Speaker and Handsfree Telephone 10.17 Speaker and Handsfree Telephone This is how you activate the handsfree facility during a call To enable all those present in the room to follow a telephone conversa- Press the Speaker button and keep it pressed while you put tion, you can use the speaker.

  • Page 91: 7Regulating The Volume

    Telephoning with SwyxPhone L64 Configuring the ringing tone 10.17.7 Regulating the volume Charges: EUR XX,XX You can use the “+” and “-” button to adjust the volume Feature dialogue of the speaker and the handset, depending on which one is currently active. The setting will stay at this level for the Back next call.

  • Page 92: Swyxphone L64 Advanced Telephony Functions

    SwyxPhone L64 advanced Telephony Functions Voicemail inquiry SwyxPhone L64 advanced Telephony Functions Conversations Service/Settings This chapter contains information about the use of special functions which go beyond conventional telephoning, such as conference calls or Mon, 06 Jun 2017 the allocation of project codes, for example. Voicemail available Jones, John 11.1...
  • Page 93 SwyxPhone L64 advanced Telephony Functions Remote Inquiry The following options are available to you during the output of a Voice- mail: The number of Voicemails available for remote inquiry is limited to the most recent one hundred Voice mails. Button Effect Connects to the caller (if possible) This is how you listen to your voice mails remotely...

  • Page 94: Change Forwarding Unconditional

    SwyxPhone L64 advanced Telephony Functions Remote Inquiry Button Effect Button Effect Repeat the current Voicemail Delete all Voicemails. Confirm with PQRS Delete the current Voicemail. Confirm with Help End Remote Inquiry by going on hook. Answer per Voicemail (only possible for inter- If you have finished listening to a Voicemail, the corresponding e-mail in nal use) your e-mail folder will be marked as read.
  • Page 95 SwyxPhone L64 advanced Telephony Functions Remote Inquiry This is how you change the settings for Forwarding Unconditional by Remote Button Effect Inquiry End Remote Inquiry (=Hook on) In order to take advantage of this, Remote Inquiry must be configured for you. To change Forwarding Unconditional press the ‘4’.

  • Page 96: Project Codes

    Detail Records) and assign different project codes to them. This data can Select the menu item "Note" with the arrow buttons, and press the then be evaluated later. For further information, please refer to the Swyx- "OK" button. Ware Administrator documentation.

  • Page 97: Callback Request

    SwyxPhone L64 advanced Telephony Functions Callback request Enter the name for the new entry in the Personal Phonebook, and person called has ended his call, this will be signaled by a brief tone and end your input with the "OK" button. a message on your display.
  • Page 98 SwyxPhone L64 advanced Telephony Functions Callback request This is how you delete Callback on busy Select the menu item "Pick Up Callback" with the arrow buttons, and press the "OK" button. You have made a Callback on busy request.  The subscriber is then immediately called.

  • Page 99: Callback If Idle

    SwyxPhone L64 advanced Telephony Functions Callback request Select "Callback request" with the arrow buttons, and press the "OK" button. =Callback on busy  An entry will be created with “Callback requested” in your “My Feature dialogue Callback Requests” list. The person called will be signaled your Dial callback request.
  • Page 100 SwyxPhone L64 advanced Telephony Functions Callback request “My Callback Requests” List “Callback Requests” List In the "My Callback Requests" list you will find all callbacks that you In the "Callback Requests" list you will find all callbacks that have been have requested.

  • Page 101: Conference

    SwyxPhone L64 advanced Telephony Functions Conference Select the menu item "Conference" with the arrow buttons, and press the "OK" button. Conversations All of the individual calls which you are currently having, both the active and held calls, will be joined into one conference. All lines, Service/Settings except for the conference line, will be free again.

  • Page 102: Leaving Or Ending A Conference

    SwyxPhone L64 advanced Telephony Functions Conference If you would like to end the call to the subscriber you made an If a subscriber leaves a conference, a goodbye signal will be inquiry call to, put the handset on the hook or press the produced for all other subscribers.

  • Page 103: Using A Headset

    If you telephone a great deal, you can connect a headset to SwyxPhone in order to have your hands free while on the phone. Swyx offers several The party who created the connection will bear the costs.

  • Page 104: Call Swap As A Substitute For Line Buttons

    Also, calls can only be listened in on if they are made directly with The Handsfree Hook off You are telephoning with SwyxIt! (and not in CTI mode). Conversations that are made via a Swyx- Telephone the handset. Phone, cannot be intruded.

  • Page 105: Multiple Call Intrusions

    SwyxPhone L64 advanced Telephony Functions Call Intrusion call. You are now listening in on the call, but you are not heard by the two call partners. If the agent is not on an active call at the time, the call set-up is aborted.

  • Page 106: Swyxphone L64 Configuration

    SwyxPhone L64 Configuration User Profile SwyxPhone L64 Configuration 12.1.1 Call Forwarding You can adjust the default settings of SwyxPhone L64 to meet your indi- Call forwarding vidual needs. Feature dialogue The following states can be manually configured: Charging info  Call Forwarding, page 104 Main menu ...

  • Page 107: Do Not Disturb

    SwyxPhone L64 Configuration Settings in the Configuration Menu 12.1.3 Secondary call have logged on to. The call can then be forwarded to another number or to your Voicemail. For further information please refer to chapter 10.15, How do I forward a Secnd.

  • Page 108: Ring Tones

    SwyxPhone L64 Configuration Settings in the Configuration Menu 01/07 Ring tones Feature dialogue Feature dialogue Call Signaling 02/07 Configuration Ringing internal 03/07 Lines 01/07 Function keys 04/07 Speed dials You can choose from seven different ringing tones. You can select the Incognito = off ringing sound you want using the arrow buttons and adjust the volume using the “+/-”...

  • Page 109: Incognito

    SwyxPhone L64 Configuration Lists 12.2.4 Transfer on Hookon Dials. If you would like to pick up one of these calls, use the correspond- ing Speed Dial and lift the handset. If “Transfer on Hookon” is activated, then when you go on hook, a sec- ond call that you have initiated will be connected to the first call, which is Mutual call signaling between subscribers can only be configured by the on hold.

  • Page 110: Menüführung In Listen

    SwyxPhone L64 Configuration Lists 12.3.1 Menüführung in Listen The left part of the display shows which phonebook (Personal or Global Phonebook) you are currently in. You also see which entry (XX) of the The arrow buttons can be used to page through the lists. To display more total number of entries (YY) has been selected.
  • Page 111 SwyxPhone L64 Configuration Lists Enter a letter like editing a SMS: For example press the 7 three times to Dupont, Marie enter a R. Enter the space with "0". The '*' key is used to switch between Feature dialogue upper and lower case letters. <Name of a subscriber>...

  • Page 112: Caller List

    SwyxPhone L64 Configuration Lists Confirm each change with “OK”. To save the changes, select "Confirm". To delete, select “Delete entry". Feature dialogue The selected entry will be deleted. 12.3.3 Caller list Enter name The last calls received for you are automatically saved in the Caller List. The calls are listed in the order in which they were received.

  • Page 113: Redial List

    SwyxPhone L64 Configuration Lists <Time> <Subscriber> =Call (not) answered Feature dialogue Feature dialogue <Time> <Subscriber> Dial <Number/Name> Callers XX/YY <Date> Edit and dial Clear list <Date> <Time> <Subscriber> Save into phonebook Back • If you select "Dialing" and press OK, the subscriber is called Choose "Clear List"...

  • Page 114: Lists For Callback Requests, My Callback Requests And Missed Callbacks

    SwyxPhone L64 Configuration Lists Choose "Lists" and press the "OK" button. Choose "Redial List" and press the "OK" button. <Time> <Number>  The Redial List opens up. Feature dialogue Scroll with the arrow button "Down“ to the end of the list. <Time>...

  • Page 115: Configure Function Keys

    SwyxPhone L64 Configuration Configure function keys Function Description Conversations Call Transfer Connect lines to each other For further information please refer to chapter 10.10, How do I connect two subscribers to one Service/Settings another?, page 81. Mon, 06 Jun 2017 Do Not Activate/deactivate acoustic call signaling For further Missed Callbacks (XX)
  • Page 116 SwyxPhone L64 Configuration Configure function keys Function Description Function keys Mute Switch microphone on/off Feature dialogue For further information please refer to chapter 10.17, Speed dial buttons Speaker and Handsfree Telephone, page 88. Disconnect End the active connection Configuration Incognito = off Headset Deactivate/Activate Headset For further information please refer to chapter 10.7,...
  • Page 117 SwyxPhone L64 Configuration Configure function keys This is how you delete the function of a function key You can choose from the following functions: • Line button Select “Main menu" with the arrow buttons, and press the "OK" • Speed dial button.

  • Page 118: Lines

    SwyxPhone L64 Configuration Lines 12.5 Lines If an outgoing call is started or if the Line button is pressed during this wrap up time, the line will once again be cleared afterwards for incoming The Number of Available Lines calls. The least number of lines is always two, even if you have only one or no configured Line buttons;...

  • Page 119: Disabling Lines (Wrap-Up Time)

    SwyxPhone L64 Configuration Disabling Lines (Wrap-up Time) You can define which of your calls should be received on this line. • “All Calls” Incoming calls In this case, all calls will be signaled on this line, regardless of Feature dialogue whether these calls are directed to your own extension or to a Outgoing calls group, of which you are a member.

  • Page 120: Configuring Speed Dials

    SwyxPhone L64 Configuration Configuring Speed Dials Enter the desired duration in seconds (5-1800s) and press OK.  The wrap-up time for the line in question is defined and acti- Line 01 vated. Feature dialogue Line 02 12.7 Configuring Speed Dials Lines (amount: XX) Back Every configurable function key can be set with the "Speed Dial"...

  • Page 121: Intercom

    SwyxPhone L64 Configuration Configuring Speed Dials Press the Speed Dial you want.  The following will appear: Phonebook Feature dialogue Change Enter manually Feature dialogue S02: Phone number Back Back S02: unassigned Confirm your entry with “OK”.  The Speed Dial has been assigned a number. You can configure The current function of the key is displayed.
  • Page 122 SwyxPhone L64 Configuration Configuring Speed Dials This is how you assign a Speed Dial to the option “Intercom” Follow the steps (see This is how you assign a Speed Dial to the number of your choice, page 118). Phone number Feature dialogue Dial immediately = on S04: Change...

  • Page 123: Control Elements Of Swyxphone L66

    Control elements of SwyxPhone L66 Buttons Control elements of SwyxPhone L66 13.1.1 Defined keys The following SwyxPhone L66 buttons are preset and cannot be assigned to other functions. These buttons are marked with corresponding sym- This chapter describes the control elements of SwyxPhone L66. The con- bols.
  • Page 124 Control elements of SwyxPhone L66 Buttons Microphone Menu navigation You can use this button to switch off the handset micro- SwyxPhone L66 phone or handsfree microphone for a while, so that the call SwyxPhone L66 is controlled with five navigation buttons. partner cannot listen e.g.

  • Page 125: Preconfigured Function Keys In The "Favourites" Menu

    Control elements of SwyxPhone L66 Buttons Ringing off Pressing the upper option key or the arrow key “Down” The “Ringing off” button mutes the acoustic call signalling (ringing) or sets a short signal tone instead. Hold down the allows you to scroll through the pages and display all the pre- key till the required option (Ringing off, signal tone) is acti- vated and the corresponding symbol appears in the dis- configured function keys.

  • Page 126: Configurable Function Keys On The Key Module

    Control elements of SwyxPhone L66 Buttons 13.1.3 Configurable function keys on the key module LED status of the function keys in the “Favorites” menu and on the Key Module. SwyxPhone Key Module 66 has 12 freely configurable function keys with LEDs.

  • Page 127: Display And Menu Navigation

    Control elements of SwyxPhone L66 Display and menu navigation 13.2 Display and menu navigation the required menu item directly, by pressing the corresponding option key, see Option keys, page 122. The colour display of SwyxPhone L66 supports you intuitively as you use the telephone.

  • Page 128: Telephoning With Swyxphone L66

    Telephoning with SwyxPhone L66 How do I call a subscriber? Telephoning with SwyxPhone L66 If there were calls which you did not not pick up, or you received call- back requests or voicemails, this will also be shown on the display: This chapter describes the following basic telephony functions: Favourites ...

  • Page 129: Other Options For Dialing A Number

    Telephoning with SwyxPhone L66 Other Options for Dialing a Number You can correct your entry using the arrow button “Back” Callback request Busy Press the "OK" button. Disconnect Wait for six seconds.  The participant is called. Dupont, Marie With the handset on hook and the speaker deactivated: Use the numeric keypad to dial the number you want.
  • Page 130 Telephoning with SwyxPhone L66 Other Options for Dialing a Number Favourites (1/4) Conversations Page 1 Dupont, Marie Line 1 10:32 Received call (00:21) Rossi, Mario Line 2 9:05 New missed call Jones,Tom Jones,Tom 8:40 Dialled call (00:03) Lee, Max Lee, Max Yesterday Dialled call (00:51) Choose the appropriate entry and press the "OK"...

  • Page 131: Available Options During A Call

    Telephoning with SwyxPhone L66 Available Options during a Call  14.3 Available Options during a Call optical call signaling (LED above the display) will blink. During a phone call you can select the following menu items with the Accept arrow buttons, and activate the option of your choice with the "OK" but- Incoming call ton: Forward call to...

  • Page 132: How Do I Pick Up A Call

    Telephoning with SwyxPhone L66 How do I pick up a call? This is how you accept a telephone call Accept Simply lift the handset. Incoming call  The handset is activated. You can now speak with the caller. Reject Press the Speaker button . ...

  • Page 133: How Do I End A Call

    Telephoning with SwyxPhone L66 How do I end a call? This is how you pick up a signaled call Activate the handsfree mode, i.e. if the speaker is activated and handset is on the hook, the Speaker button. Use the arrow buttons to select“Pick up call”. Press the "OK"...

  • Page 134: How Do I Start An Inquiry Call

    Telephoning with SwyxPhone L66 How do I start an inquiry call? 14.8 How do I start an inquiry call? A Bluetooth headset can also be directly connected to SwyxPhone L66 via the Bluetooth interface. For further information please refer to chap- ter 15.7.2, Connecting a Bluetooth Headset, page 157.

  • Page 135: How Do I Switch Between Lines (Call Swap)

    Telephoning with SwyxPhone L66 How do I switch between lines (Call Swap)? This is how to swap between lines via “Conversations” Clark, Alexander Pending calls 00:19 On hold 00:58 Conference Dupont, Marie 09:12 Missed Call Call Transfer Rossi, Mario Friday Dialled Call Dupont, Marie Callback request...

  • Page 136: How Do I Connect Two Subscribers To One Another

    Telephoning with SwyxPhone L66 How do I connect two subscribers to one another? This is how to swap between lines with the “Call Swap” function You are talking to SubscriberA on Line1. Line1 has a connection on hold with SubscriberB. You connect SubscriberA with SubscriberB. Line2 has a connection on hold with SubscriberB.

  • Page 137: How Do I Transfer A Call Without Inquiry

    Telephoning with SwyxPhone L66 How do I transfer a call without Inquiry? Use the arrow buttons to select “Call transfer”. Press the "OK" button. Function keys Use the arrow buttons to select the subscriber (Subscriber A) whom Feature dialogue you want to connect to the other subscriber. Speed dial buttons Press the "OK"...

  • Page 138: The Secondary Call

    Telephoning with SwyxPhone L66 The Secondary Call 14.14 The Secondary Call Accept You can use the “Secondary Call” function to define whether you are Incoming call available for an additional subscriber. You can set this option in the main Forward call to menu or during a call.

  • Page 139: 1Define Call Forwarding Unconditional

    Telephoning with SwyxPhone L66 How do I forward a call?  Call Forwarding Busy: You line is busy, which means that you are cur- rently telephoning and you have not allowed a secondary call or you Call Forwarding are telephoning on all configured lines. Feature dialogue ...

  • Page 140: 2Define Call Forwarding Busy

    Telephoning with SwyxPhone L66 How do I forward a call? Your Voicemail can be configured using SwyxIt!. For further information, Activate please refer to the SwyxIt! documentation. If Remote Inquiry has been Feature dialogue configured for you, you can also change your Voicemail announcement to Voicemail and the destination of your (Call) Forwarding Unconditional from the menu of Remote Inquiry (see Chapter 15.2, Remote Inquiry, page 144).

  • Page 141: 3Define Call Forwarding No Reply

    Telephoning with SwyxPhone L66 How do I forward a call? 14.15.3 Define Call Forwarding No Reply Uncondit. = <Status> If Forwarding No Reply is activated, incoming calls are signaled.If the call is not picked up within the defined time limit, it will then be forwarded Feature dialogue to another number or to your Voicemail.

  • Page 142: 4Signaling A Forwarding

    Telephoning with SwyxPhone L66 How do I forward a call? Choose "No Reply" and press the "OK" button.  The following will appear: By default the step range is set to 1 second. By pressing the corresponding numeric key, you can adjust the step range. To set the value to +/-10, press to Voicemail the “0”...

  • Page 143: How Do I Use The Phonebook

    Telephoning with SwyxPhone L66 How do I use the Phonebook? To take the forwarded call, simply lift the handset or select the menu item "Pick Up" with the arrow buttons, and press the "OK" button. <Subscriber name> Feature dialogue 14.16 How do I use the Phonebook? <Subscriber name>...

  • Page 144: 2Activating/Deactivating The Microphone During A Call

    Telephoning with SwyxPhone L66 Speaker and Handsfree Telephone This is how you activate/deactivate the speaker during a call This is how you deactivate the handsfree facility during a call Simply lift the handset. Press the Speaker button  The call will be held exclusively via the handset. The Speaker but- ...

  • Page 145: Configuring The Ringing Tone

    Telephoning with SwyxPhone L66 Configuring the Ringing tone 14.20 Sequence of the Display Entries While Idle If you press the volume control while the telephone is inactive, the volume The entries in the SwyxPhone display are shown a specific sequence one of the ringing tone is adjusted.

  • Page 146: Swyxphone L66 Advanced Telephony Functions

    SwyxPhone L66 advanced Telephony Functions Voicemail inquiry SwyxPhone L66 advanced Telephony Favourites Functions Conversations This chapter contains information about the use of special functions which go beyond conventional telephoning, such as conference calls or Montag, 23 Mai 2018 Service/Settings the allocation of project codes, for example. Voicemail available 15.1 Voicemail inquiry...
  • Page 147 SwyxPhone L66 advanced Telephony Functions Remote Inquiry option of configuring the standard remote inquiry in SwyxIt!, you can You can use the * key to skip the current message (sender also change the PIN there. information or recorded Voicemail). The following options are available to you during the output of a Voice- mail: The number of Voicemails available for remote inquiry is limited to the most recent one hundred voice mails.

  • Page 148: Change Forwarding Unconditional

    SwyxPhone L66 advanced Telephony Functions Remote Inquiry Button Effect Button Effect Change Voicemail Announcement Connects to the caller (if possible) Delete all Voicemails. Confirm with Repeat the current Voicemail PQRS Help Delete the current Voicemail. Confirm with End Remote Inquiry by going on hook. Answer per Voicemail (only possible for inter- If you have finished listening to a Voicemail, the corresponding e-mail in nal use)
  • Page 149 SwyxPhone L66 advanced Telephony Functions Remote Inquiry  a Forwarding Unconditional to standard Voicemail or Button Effect  deactivation of Forwarding Unconditional. Delete all Voicemails. Confirm with PQRS This is how you change the settings for Forwarding Unconditional by Remote Help Inquiry End Remote Inquiry (=Hook on)

  • Page 150: Project Codes

    Detail Records) and assign different project codes to them. This data can  The following appears on the display: then be evaluated later. For further information, please refer to the Swyx- Ware Administrator documentation. To associate a call to a project, you must enter the assigned project code before making the call.

  • Page 151: Callback Request

    SwyxPhone L66 advanced Telephony Functions Callback request There are two different situations:  Callback on busy, i.e. the person called is speaking  Callback (when the line is idle and the call is not picked up or is for- 00:58 warded to Voicemail) 15.5.1 Callback on busy You call a subscriber in your company and this person is currently speak-...
  • Page 152 SwyxPhone L66 advanced Telephony Functions Callback request Pick up Callback Pick up Callback Reject Callback Reject Callback Montag, 23 Mai 2018 Montag, 23 Mai 2018 Back Back <destination subscriber> <destination subscriber> Select the menu item "Pick Up Callback" with the arrow buttons, Select the menu item “Reject Callback"...

  • Page 153: Callback If Idle

    SwyxPhone L66 advanced Telephony Functions Callback request  start the callback from his Caller List (SwyxIt!) or his “Callback Requests” list (SwyxPhone). <Time> Dupont, Marie If you then pick up the callback, the callback request in your list will Feature dialogue be deleted.
  • Page 154 SwyxPhone L66 advanced Telephony Functions Callback request “My Callback Requests” List Favourites In the "My Callback Requests" list you will find all callbacks that you have requested. Conversations This is how you open the “My Callback Requests” list Montag, 23 Mai 2018 Select “Main menu"...

  • Page 155: Conference

    SwyxPhone L66 advanced Telephony Functions Conference “Callback Requests” List This is how you open the “Missed Callbacks” list In the "Callback Requests" list you will find all callbacks that have been The following appears on the display: directed to you. Favourites This is how you open the “Callback Requests”...

  • Page 156: Inquiry Calls And Add

    SwyxPhone L66 advanced Telephony Functions Conference This is how you start a conference call This is how you start an Inquiry Call from a conference You are having conversations with several subscribers at the same time. You are a participant in a conference. The active connection is the connection to the person you are currently Use the arrow buttons to select “Call Swap”...

  • Page 157: Conference Rooms

    SwyxPhone L66 advanced Telephony Functions Conference This is how you leave a conference You can also start Inquiry Calls from a Conference Room. (see This is how you start an Inquiry Call from a conference, page 154). Another subscriber started the conference. Furthermore, you can add other subscribers to this Conference Room.

  • Page 158: Using A Headset

    If you telephone a great deal, you can connect a headset to SwyxPhone using the headset. in order to have your hands free while on the phone. Swyx offers several headsets and the necessary connection cable as an accessory. The Headset...

  • Page 159: Connecting A Bluetooth Headset

    SwyxPhone L66 advanced Telephony Functions Using a headset In order to execute hook on and hook off with the talk button on the head- Bluetooth set, the headset button on the SwyxPhonecannot be assigned to other functions. Enabled 15.7.2 Connecting a Bluetooth Headset You can connect a Bluetooth headset to your SwyxPhone L66.
  • Page 160 SwyxPhone L66 advanced Telephony Functions Using a headset Press “OK” button to confirm the connection.  The connection will be created immediately and the headset will Paired devices be ready for operation: No devices Paired devices <Bluetooth device> Now switch your Bluetooth headset into pairing mode. Press the upper Option key (next to the “Bluetooth+”...

  • Page 161: Call Intrusion

    Also, calls can only be listened in on if they are made directly with A call can also be listened to by several people. These supervisors are SwyxIt! (and not in CTI mode). Conversations that are made via a Swyx- always switched into the same mode. Thus if one supervisor switches Phone, cannot be intruded.

  • Page 162: Swyxphone L66 Configuration

    SwyxPhone L66 Configuration User Profile SwyxPhone L66 Configuration 16.1.1 Call Forwarding You can adjust the default settings of SwyxPhone to meet your individual Call Forwarding needs: Feature dialogue  Call Forwarding, page 160 Charging info  No disturb, page 161 ...

  • Page 163: No Disturb

    SwyxPhone L66 Configuration Settings in the Configuration Menu 16.1.3 Secondary call received, SwyxPhone automatically recognizes whether the line is free or busy and it applies the appropriate type of Call Forwarding. The “Delayed” option is used to set the amount of time which should be Charging info spent attempting to transfer the call directly to SwyxPhone, which you have logged on to.

  • Page 164: Ring Tones

    SwyxPhone L66 Configuration Settings in the Configuration Menu The configuration menu contains the following items: 01/07 Ring tones Feature dialogue Feature dialogue 02/07 Call Signaling = on 03/07 Ringing internal Lines Configuration 04/07 Function keys 05/07 Speed dial buttons You can choose from seven different ringing tones. You can select the Incognito = off ringing sound you want using the arrow buttons and adjust the volume using the “+/-”...

  • Page 165: Incognito

    SwyxPhone L66 Configuration Lists If several subscribers, whose calls are signaled to you, receive a call at the same time, only one name will be shown in the display. The other Telephone number suppression when making external calls must also be calls will only be indicated by the blinking of the corresponding Speed supported by your ISDN line, otherwise only the display of your extension Dials.

  • Page 166: Menüführung In Listen

    SwyxPhone L66 Configuration Lists The Structure of the Entries in the Global Phonebook In general, you will find the same structure for each list. When you call a list, the name of the list will appear in the display. In addition, the current number of the entry in the list and the total number of entries, including <Subscriber name>...
  • Page 167 SwyxPhone L66 Configuration Lists Choose the phonebook you want, and press the "OK" button. To exit from an entry or a list, press the arrow button "Back". Use the arrow buttons to page through the list of phonebook entries. Personal Phonebook Confirm the selection of an entry with the "OK"...

  • Page 168: Caller List

    SwyxPhone L66 Configuration Lists Select the entry you want to edit or delete, and press OK.  The selected entry will open: Feature dialogue Dialing Feature dialogue Edit entry Enter destination number Delete entry <Subsriber name> Show number Back Enter here the number of the new entry, and press OK. ...

  • Page 169: Redial List

    SwyxPhone L66 Configuration Lists Select "Caller List (XX)" and press the "OK" button. changes.  The following will appear: • You can remove this entry from the list with "Delete entry". <Time> <Subscriber> This is how you delete the Caller List Feature dialogue If the list is no longer up-to-date, it can be deleted at any time.
  • Page 170 SwyxPhone L66 Configuration Lists This is how you edit the Redial List • “Edit and dial” can be used to edit a telephone number before dialing. You can edit an entry in the Redial List, save it in the Phonebook, or •...

  • Page 171: Lists For Callback Requests, My Callback Requests And Missed Callbacks

    SwyxPhone L66 Configuration Configure function keys 16.3.5 Lists for Callback Requests, My Callback Requests and 16.4 Configure function keys Missed Callbacks You can configure function keys on the key module SwyxPhone Key Module 66, see also Chapter 13.1.3, Configurable function keys on the key module, page 124.
  • Page 172 SwyxPhone L66 Configuration Configure function keys Function Description Function Description Phonebook Call up Global Phonebook Conference Combine lines into a conference For further information please refer to chapter For further information please refer to chapter 15.6, Conference, page 153. 16.3.2, Phonebooks, page 164. Redial Call Redial List Callback...
  • Page 173 SwyxPhone L66 Configuration Configure function keys • Hold • Phonebook Press a function key • Redial Feature dialogue • Speaker Back • Pick up call • Call Forwarding • Call Swap Function keys • Mute • Disconnect • Headset • Incognito •...

  • Page 174: Lines

    SwyxPhone L66 Configuration Lines 16.5 Lines Choose "Function keys" and press the "OK" button.  The following will appear: The Number of Available Lines Press a function key The least number of lines is always two, even if you have only one or no Feature dialogue configured Line buttons;...

  • Page 175: Configure Line Buttons

    SwyxPhone L66 Configuration Lines If an outgoing call is started or if the Line button is pressed during this Incoming calls wrap up time, the line will once again be cleared afterwards for incoming Feature dialogue calls. Outgoing calls 16.5.1 Configure Line buttons Wrap-up time =off Every configurable function key can be set with the "Line key"...

  • Page 176: Disabling Lines (Wrap-Up Time)

    SwyxPhone L66 Configuration Disabling Lines (Wrap-up Time) This is how you set the wrap‐up time All Calls Select “Main menu" with the arrow buttons, and press the "OK" button. Feature dialogue All Extensions Choose "Configuration" and press the "OK" button. ...

  • Page 177: Configuring Speed Dials

    SwyxPhone L66 Configuration Configuring Speed Dials 16.7 Configuring Speed Dials Incoming calls Every configurable function key can be set with the "Speed Dial" func- Feature dialogue tion (see This is how you configure a function key, page 170. Outgoing calls You can use a Speed Dial for one-click dialling of a number you often call.

  • Page 178: Intercom

    SwyxPhone L66 Configuration Configuring Speed Dials Modify Phonebook Feature dialogue Feature dialogue Back Enter manually Back S02: unassigned S02: Phone number Confirm your entry with “OK”. The current function of the key is displayed. If the key is not yet ...
  • Page 179 SwyxPhone L66 Configuration Configuring Speed Dials This is how you assign a Speed Dial to the option “Intercom” Follow the steps (see This is how you assign a Speed Dial to the number of your choice, page 175). Phone number Feature dialogue Dial immediately = on Successive dial = off...

  • Page 180: Interaction With Swyxit

    Speed Dials, the data will be lost! Speed Dials, or Remote Inquiry). SwyxPhone is not dependent on your PC, i.e. if your PC is switched off, you can still be reached on the Swyx- Phone. This is how you configure the buttons for SwyxPhone in SwyxIt! Furthermore, you can control a SwyxPhone remotely with CTI.
  • Page 181 Interaction with SwyxIt! Configuration of SwyxPhone in SwyxIt! The dialog window with the properties of the selected telephone will open. Depending on the selected function of the key, there is another tab provided for defining the properties of this key in more detail. Use this method to configure all keys of the selected phone.

  • Page 182: Settings Which Can Only Be Made In Swyxit

    17.2.1 Length of the Caller List and the Redial List  Lines  The Caller List and the Redial List are valid for both SwyxIt! and Swyx- Forwardings (Unconditional, Busy, No Reply) Phone. The length of these lists (default setting: 20 entries) can only be ...

  • Page 183: Speed Dials

    17.3.6 Lists The assignment of the Speed Dials in SwyxPhone corresponds to the The Caller List and the Redial List are valid for both SwyxIt! and Swyx- assignment of the Speed Dials in SwyxIt!. The Speed Dials have an index Phone.
  • Page 184 Interaction with SwyxIt! PC Operation of a SwyxPhone or SwyxIt! (CTI) the telephone number and click on the handset (block dialing). Alternatively, you can click on the handset icon first (the line If a SwyxPhone is PC operated, there will only be as many available lines becomes active) and enter individual digits on the PC.
  • Page 185 Interaction with SwyxIt! PC Operation of a SwyxPhone or SwyxIt! (CTI) Select the “Ringing” tab. You have several options: • Only controlled device In this case, only the operated SwyxPhone or SwyxIt! will ring. • Only CTI SwyxIt! Only the CTI SwyxIt! will ring. Here you can vary the ringing accordingly within SwyxIt!.

  • Page 186: Call Management: What Do I Do, If

    Call Management: What do I do, if…? App. A: Call Management: What do I do, if…? What do I do, if… Signaling • Press a free Line button and I want to forward a If the transfer was SwyxPhone provides an optimal environment for professionally organiz- select a new destination call without an successful, the LED...
  • Page 187 Call Management: What do I do, if…? What do I do, if… Signaling What do I do, if… Signaling • Select the menu item "Call • Press a different line button, I would like to The optical display I want to add The LED of the signaling"...
  • Page 188 Call Management: What do I do, if…? What do I do, if… Signaling • Select the menu item "Call- I want to be called The line of the back request" with the arrow back by an internal subscriber called is buttons, and press the "OK"...

  • Page 189: Technical Terms

    Technical Terms App. B: Technical Terms Here you will find more detailed explanations of technical terms used Term Explanation in connection to the "Voice over IP" technology. CCITT Comité Consultatif International Télégraphique et These terms are included to help you understand the technical back- Téléphonique ground, but they are not necessarily required to operate the phone International consulting committee for telegraph...
  • Page 190 Technical Terms Term Explanation Term Explanation DHCP Dynamic Host Configuration Protocol ENUM tElephone NUmber Mapping Instead of permanently assigning an IP address to a ENUM is an application of the Domain Name System computer in a LAN, DHCP makes it possible to for converting telephone numbers (in the E.164 assign IP addresses dynamically and variably.
  • Page 191 Technical Terms Term Explanation Term Explanation Global System for Mobile Communication Internet Protocol Global system for mobile communication Fundamental protocol of the Internet, which combines packet-oriented networks with different H.323 A collection of international specifications (ITU), technical bases to one large network. which define the transmission of multimedia data to Thus this protocol (on layer 3 of the OSI layer packet-oriented data connections.
  • Page 192 Technical Terms Term Explanation Term Explanation LDAP Lightweight Directory Access Protocol Network Address Translation is a method for replac- A network protocol that allows querying and modifi- ing an IP address by another within a data package. cation of information of a directory service (a This method is frequently used to map private IP distributed hierarchical database in the network).
  • Page 193 Technical Terms Term Explanation Term Explanation Peer-to-Peer Network principle in which the data exchange Session Initiation Protocol occurs decentrally, directly between the individual A network protocol which establishes a communica- computers. In the VoIP field, this means that the tion session between two or more subscribers. connection exists directly between the two Smartphone A smartphone unites the functional scope of a...
  • Page 194 Technical Terms Term Explanation Term Explanation Subnet A network can be divided into several subnets. For Universal Serial Bus. Bus system for connecting a example, it is possible to use the IP address computer to ancillary equipment. A USB port takes 192.177.65.xxx to address all computers, which have little space, and can supply power to simple devices the number 192.177.65.

  • Page 195: Function Codes

    Function codes App. C: Function codes This appendix provides an overview of the available function codes. This gives you quick access to certain functions by pressing the correspond- ing keys. Within SwyxWare, certain functions can also be started by entering a function code.
  • Page 196 Function codes The following function codes are available: Code Function Description ##70* Call All Devices Regardless of the redirection rules, all logged-on Template Script Code (internal only) terminal devices of the calling user will ring. Code Function Description ##71* Connect to Regardless of all forwarding settings, the calling Initial sequence, which routes a call directly to Voicemail...
  • Page 197 Function codes CTI+ The following applies for using DTMF in connection with : SwyxCTI+ If there is an active call on hold and a second call needs to be aborted before Code Function Description being connected, then the DTMF code cannot be used. In this case, hang Disable DTMF The DTMF recognition is disabled.
  • Page 198 Function codes MobileExtensionManager Code Function Description End Conversa- The recording of all conversations is ended. Code Function Description tion Recording + Replacement Replaces the + in a canonical number *6xxnn Initiates the The function code xx (always two characters) is passed Disable DTMF The MobileExtensionManager's DTMF recognition is function code...
  • Page 199 Function codes Call Intrusion (only possible as block dialing) Code Function Description nnn*24*1# Call Intrusion A call that the agent is making with the number (listening only) nnn is intruded in 'listening only' mode. nnn*24*2# Call Intrusion A call that the agent is making with the number (speak with nnn is intruded on;...
  • Page 200 Index Index Index Forwarding Group Pick up call several at the same time Accept Terminate a call Transfer (without Inquiry) Access Authorization Call allocation Account Group calls User Call Charges Windows Call Forwarding Call Routing (Definition) Change from another line Acoustic Signals Delayed Active Connection...
  • Page 201 Index Index Starting Connection Callback Requests Direct Dialing-In If in a call Direct dialing-in make Multiple subscribers if line is idle Connection on Hold make Connectivity Active Callback Signal Conference Line on hold Callbacks Hold Missed (List) switch between Caller CorNet connect to each other (Definition)
  • Page 202 Index Index Ethernet (Definition) (Definition) Extension H.323 Group (Definition) external subscribers Alias Name external telephone ring H.450 (Definition) (Definition) Handsfree phone Fernbedienung von SwyxIt! 181 Headset Fernbedienung von SwyxPhone 181 Connection Forward HTTP All Calls (Definition) Call Forwarded Call (Definition) Forwarding (Definition) (Definition)
  • Page 203 Index Index ISDN MAPI (Definition) (Definition) ITSP Menu (Definition) during a call Message (Definition) leave as Voicemail Missed Callbacks (List) Key module (Definition) Klingeln Multiple connection Gemeinsames - von SwyxPhone und SwyxIt! 180 My Callback Requests Konto List Auf SwyxServer 13 N06-N10 L1-L4 Name Announcement...
  • Page 204 Index Index Phone number (Definition) external subscribers Hide Scope of supply internal subscribers Secondary call Phonebook Disable Global Server Structure of the entries (Definition) Navigation Set Up Personal several calls at the same time Change Signal Structure of the entries Acoustic Structure Signal Sound...
  • Page 205 Index Index Calling transfer External Call Internal Transfer spontaneously Successive dial Switch (Definition) (Definition) switch Unified Messaging between several connections (Definition) SwyxGate 10 SwyxIt! 178 (Definition) Gemeinsames Klingeln mit SwyxPhone 180 User SwyxPhone Clear Einstellen 55 Log out Pflegehinweis 18 switch Reaktionsmöglichkeit 184 User account...
  • Page 206 Index Index (Definition) Windows User Account Wrap Up Time Definition in the display...

This manual is also suitable for:

Swyxphone l62Swyxphone l64Swyxphone l66

Table of Contents