1. Manuals
  2. Brands
  3. Swyx Manuals
  4. IP Phone
  5. SwyxPhone L420
  6. User documentation

Swyx SwyxPhone L420 User Documentation

Swyxphone l4 series/swyxphone 5 series ip desktop phone
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
SwyxPhone L4xx/5xx
User Documentation
SwyxPhone L420 - SwyxPhone L440 - SwyxPhone L520 - SwyxPhone L540
SwyxPhone -
The comfortable IP Desktop Phone
As of: September 2008

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SwyxPhone L420 and is the answer not in the manual?

Questions and answers

Related Manuals for Swyx SwyxPhone L420

Summary of Contents for Swyx SwyxPhone L420

  • Page 1 SwyxPhone L4xx/5xx User Documentation SwyxPhone L420 - SwyxPhone L440 - SwyxPhone L520 - SwyxPhone L540 SwyxPhone - The comfortable IP Desktop Phone As of: September 2008...
  • Page 2 This documentation is proprietary intellectual property of Swyx. Reproduction, adaptation, or translation of this documentation without the express written consent of Swyx is prohibited and will be prosecuted as a violation of intellectual property rights. Swyx Solutions AG Joseph-von-Fraunhofer-Str.

  • Page 3: Table Of Contents

    Table of Contents New Functions......................7 Preface ........................9 What is meant by… ? ....................19 Subscriber ....................19 Group ...................... 19 Call Signaling ..................19 Status Signaling ..................20 Number ( Telephone Number) ..............20 Call permissions ..................21 Line......................
  • Page 4 How does SwyxPhone work?................. 35 Basic Functions....................... 43 Function Keys - Overview................ 43 Defined Function Keys ................44 ................. 44 4.2.1 Numeric Keypad ..................44 4.2.2 Arrow Buttons ..................45 4.2.3 +/- Buttons Configurable Function Keys (Default Setting) ......... 45 ..................
  • Page 5 ......... 67 5.17.3 Deactivation/activation of the microphone during a call ........67 5.17.4 Activating the Handsfree Telephone During a Call ........67 5.17.5 Deactivating the Handsfree Telephone During a Call ......68 5.17.6 Activating the Handsfree Telephone for an Outgoing Call ......
  • Page 6 ..................103 7.3.6 Speed Dials ..................103 7.3.7 Incognito ..................... 104 7.3.8 About ..................105 7.3.9 Contrast ................105 7.3.10 Transfer on Hookon Lists ....................... 105 ................106 7.4.1 Menu Mode in Lists ..........106 7.4.2 Editing Telephone Numbers and List Entries ..................

  • Page 7: New Functions

    SwyxPhone L5xx series. Where other supported telephones (e.g. SwyxPhone L6xx) are referenced this is stated explicitly. SwyxWare-Option packs With various SwyxWare option packs, Swyx now offers a sophis- ticated product range. You can structure the SwyxWare function- ality footprint by selection of the option packs. For further information, please refer to the SwyxWare Administrator documentation.
  • Page 8 Function Explanation Improvements to the Voicemails sent as e-mail attachments now contain the number or Voicemail functions name of the caller in the filename. The subject line of the e-mail also contains this information, along with the length of the recorded voicemail.

  • Page 9: Preface

    SwyxPhone is used for the telephones described here from the SwyxPhone L4xx and SwyxPhone L5xx series. Swyx also offers further SwyxPhone models, which are described in separate manuals. A brief overview of the various system phones and key modules now follows, and subsequent chapters give detailed descriptions of the functions for the SwyxPhone L4xx and SwyxPhone L5xx series.
  • Page 10 SwyxPhone L420 with a Brief Description of the Buttons The SwyxPhone L420 is available in different versions: SwyxPhone L420e, SwyxPhone L420p and SwyxPhone L420s. You will find a more detailed description of the equipment features of the individual SwyxPhone models in App. B: Technical Details, page 143. All LED buttons can be configured.
  • Page 11 Button Name Brief Description Page Lines The Line buttons are used to Line 1 activate the available lines. Speed Dials Frequently called telephone numbers can be assigned to the Speed Dials. Adjust Volume These buttons are used to adjust the speaker volume as well as the handset volume.
  • Page 12 SwyxPhone L440 SwyxPhone L440 is the ideal telephone for frequent use. It has more Speed Dials and function keys, and a four-line display. You will find a more detailed description of the equipment features of the individual SwyxPhone models in App. B: Technical Details, page 143. All LED buttons can be configured. All of the descriptions listed in this manual are based on the default button assignments present at the time of delivery.
  • Page 13 SwyxPhone L520 is available in the versions SwyxPhone L520p and SwyxPhone L520s. SwyxPhone L520 is identical in function to SwyxPhone L420, but instead of the label template it has button displays, which show the assigned function in each case. For Speed Dials, the name of the allocated target subscriber is displayed.
  • Page 14 Key modules Some telephones of the SwyxPhone product family support up to four further key modules. This provides you with a greater number of configurable function keys and Speed Dials. You can connect key modules to the following telephones: • SwyxPhone L420s •...
  • Page 15 Brief Operating Instructions Below is an overview of the most important SwyxPhone functions. For details on how to make changes, please see the pages listed. You usually have several options for calling a function. This table shows you the fastest method. Function Button / Display Page...
  • Page 16 Function Button / Display Page Call Swap Use the arrow buttons to select the option <Swap line> during a call and confirm with or press the corresponding line button One menu level back Press One menu level forward Press Leave menu item without Press saving Leave menu item and save...
  • Page 17 A printed copy of a separate set of brief operating instructions, “SwyxPhone L4xx/L5xx Quickstart” is also available. You can also find this quick reference as a PDF document on the SwyxWare CD or on the Internet at http://www.swyx.com/support/index.html. SwyxWare Why SwyxWare? Until now, two isolated communication infrastructures have existed side by side.
  • Page 18 functionality provides you with an answering machine which records those calls which don’t reach you, and it allows you to set various announcement texts. The voice messages from your telephone are then found in the form of e-mails in your e-mail inbox. SwyxPhone L400 SwyxPhone L400 is the smallest member of the SwyxPhone family.

  • Page 19: What Is Meant By

    What is meant by… ? This chapter defines in detail the terminology commonly used throughout the SwyxWare documentation. You will find additional technical terms used in connection with the “Voice-over-IP” technology in App. C: Technical Terms. Subscriber Persons, who take part in a telephone conversation, are called subscribers. Here we differentiate between •...

  • Page 20: Status Signaling

    Call signaling prevents calls from being “lost” (if, for example, Subscriber A’s standard Voicemail or call forwarding have not been activated).The system administrator uses the relationships of the subscribers to each other to define signaling. You can enable or disable the call signaling warning tone in your user settings. However, call signaling will continue to be shown on your display.

  • Page 21: Call Permissions

    Call permissions The administrator has the option of configuring rights for outgoing calls for groups or users. This means that certain numbers (e.g. for local, long distance or international calls) are blocked for the indicated user or group. If a blocked number is dialed, an error message will appear in the display.

  • Page 22: Active Connection

    If you share a SwyxPhone with someone, the system administrator must set up one user account for both of you together. In such a case, you must discuss the password and the settings with your partner so that you are both able to change the configuration. 1.10 Active Connection An active connection is the period during a telephone call in which you can hear your...

  • Page 23: Call Swap

    1.14 Call Swap Call swapping is when you switch between an active call and one or more calls on hold. When you do this, the currently active call will be put on hold and a call previously on hold will become active.
  • Page 24 The following options are Telephone State Meaning available Active A connection exists Note, Phonebook, Call Forwarding, Call Swap, Speaker, Microphone, activate/ deactivate Secondary Call; Disconnect will end the connec- tion On hold The connection is set up, the caller Voicemail inquiry, all number hears music on hold lists, Phonebooks, Speed Dials, <Main Menu>:<Incognito...

  • Page 25: Led Displays

    1.18 LED Displays In the following table, you will find a brief overview of the LED displays, their meaning, and the available options. Button Display Meaning Action when button is pressed Line LED off The line is idle LED glows Line 1 The target telephone number can be entered.

  • Page 26: Acoustic Signals

    Button Display Meaning Action when button is pressed LED off Call Forwarding Unconditional Your default settings for Call Forwarding Call For. has not been activated. Unconditional become active. LED glows. Call Transfer LED off If you have two calls, e.g. on Line 1 and Call Trans.

  • Page 27: Call Routing

    Signal Sound Meaning Call Waiting Signal Generated for a subscriber whose line is busy, who is telephoning when a further call is received which can be picked up on another line. This is assuming that the "Do not disturb" or "Disable secondary call"...

  • Page 28: Remote Inquiry

    on your PC. The Voicemail functionality goes far beyond the performance of a traditional answering machine. It allows you, for example, to use caller-, time-, and date-specific announcements, to forward voice messages in the form of an e-mail to another address, or even to make them available to an entire distribution list –...

  • Page 29: Set It Up & Log On

    Set It Up & Log On This chapter provides information concerning the requirements and settings necessary for initial operation of SwyxPhone. Scope of supply The following items are included in the package: • SwyxPhone • telephone handset and spiral cable •...
  • Page 30 Power Supply Over LAN If your network supports power supply over the LAN (Power over LAN), you can supply power to your SwyxPhone even without a mains power supply. This is how you connect SwyxPhone Connect the handset cable (short straight end) to the telephone handset. Both ends of the handset cable are equipped with identical four-pole RJ-11 plugs.
  • Page 31 RJ-11 jack for power supply (mains power supply) RJ-45 jack for the connection to the RJ-11 jack for the handset cable RJ-45 jack for the connection of a PC (LAN) RJ-11 for the connection of a headset Figure 2-2 Back of the SwyxPhone L420p or SwyxPhone L520p Connect SwyxPhone...
  • Page 32 RJ-11 jack for power supply (mains power supply) RJ-45 jack for the connection to the LAN (Input) RJ-11 jack for the handset cable RJ-11 for the connection of a headset RJ-45 jack for the connection of a PC (LAN) (Output) Connection for a Key module Connection for...

  • Page 33: Connecting A Key Module

    Connecting a Key Module You can connect Key Modules (max. four) to the SwyxPhone models SwyxPhone L420s, SwyxPhone L440, SwyxPhone L520s and SwyxPhone L540. This provides you with additional keys, which you can configure as speed dials, function keys or line keys. The models available to you are the Key Module T420 (with label template) and the Key Module T520 (with LCD button displays).

  • Page 34: Logging On To Swyxserver

    If a Key Module is already installed, connect its jack (1) (towards the telephone) to the jack of the new Key Module (2) (towards key module). After the connection of a Key Module you can configure the function key as described in Chapter 7.6, Configuration of Function Keys, page 117 or Chapter 8.2, Configuration of SwyxPhone in SwyxIt!, page 128.

  • Page 35: How Does Swyxphone Work

    How does SwyxPhone work? This chapter introduces the basic technical concepts of SwyxPhone. SwyxWare - the Telephony of the Future Avail- able Today With SwyxWare you use a software based telephony system which offers extensive advantage. The telephony server SwyxServer act as a core system, which offers the complete functionality of a sophisticated telephone private branch exchange.
  • Page 36 A User Account for Every User (User Concept) Every user is provided with a user account. A variety of settings and information are stored there for every SwyxPhone user. When you start SwyxPhone, it automatically logs on to SwyxServer. You will be asked to enter your PIN for authentication purposes.
  • Page 37 Remote Inquiry You can listen to and delete the Voicemails you receive in your electronic e-mail inbox per remote inquiry. Within remote inquiry, you can also use a menu to change the destination of your Call Forwarding Unconditional as well as record a new announcement for your Voicemail. SwyxFax This makes it possible to use the central fax service from any Windows PC in a Windows network, in which SwyxWare is installed.
  • Page 38 • the number of new calls received, new Voicemails and requested Callbacks, when applicable, The following status display messages may be shown in an active state: • the telephone number and name of the caller, • the current duration of the connection, •...
  • Page 39 Main Menu 1. Level 2. Level 3. Level Back Back <Destination of Forwardings Uncondit. = Forwarding> <Status> Activate/Deacti- vate to voicemail to phone number to number in Global Phone- phonebook book Pers. Phonebook Back Back <Destination of If busy = <Status> Forwarding>...
  • Page 40 Main Menu 1. Level 2. Level 3. Level Back Charges: <costs> Charging info Back Do not disturb = <Status> Secondary call = <Status> Configuration 1 Ringing Internal External Back Call signaling = <Status> Lines Line <No.> Incoming calls Outgoing calls Wrap-up time = <Status>...
  • Page 41 Main Menu 1. Level 2. Level 3. Level Log off Cancel Back *. Only for SwyxPhone L5xx Table 3-1 Main Menu Levels Navigation in the Menus Key / Entry Explanation Use the arrow pointing right to move down through the list of menu items. The first menu item will automatically follow the last menu item in the list.
  • Page 42 How does SwyxPhone work?

  • Page 43: Basic Functions

    Basic Functions This chapter includes a detailed description of the individual buttons found on SwyxPhone, and of their function. Function Keys - Overview The function keys are assigned functions in the default setting. These include functions, which are used every day when telephoning. The following table provides an overview of the default function keys on SwyxPhone.

  • Page 44: Defined Function Keys

    Button Defined Function Meaning Page checks Voicemail. Voicemail Voicemail Pick Up* Picks up a signaled call Pick Up Callback request* Shows the “My Callback Requests” Callback list or leaves a callback request, Caller List* Shows a list of the last 20 calls. Caller List Conference* Connects the active line to a confer-...

  • Page 45: Buttons

    4.2.3 +/- Buttons You can use the +/- buttons to adjust the volume of the speaker and the handset, depending on which one is currently active. The volume setting will stay at this level for the next call. Furthermore, these buttons are used for editing names and numbers (see chapter 7.4.2, Editing Telephone Numbers and List Entries, page 106).

  • Page 46: Lines

    the handsfree telephone. The LED of the Speaker button will glow as long as the handsfree telephone is activated. If the handset is on hook, end the call by pressing the Speaker button. For further information please refer to chapter 5.17, Speaker and Handsfree Telephone, page 66. 4.3.5 Lines With SwyxPhone, you have access to two (default setting) or more lines.

  • Page 47: Caller List

    leave a “Callback on busy” request. As soon as the other subscriber has ended his call, you will be asked whether you would like to make this connection again. The Callback Button will blink. If you press the Callback Button, the new call will be made. If you press the Callback Button while the telephone is in an idle state, the “My Callback Requests”...
  • Page 48 Basic Functions...

  • Page 49: Telephoning With Swyxphone

    • Speaker and Handsfree Telephone (page 66) In this documentation, the illustration of the display and the description of the operation refers to SwyxPhone L420/SwyxPhone L520 if not noted otherwise. With SwyxPhone L440/ SwyxPhone L540, four lines are displayed and you can use more function keys.
  • Page 50 This is how you call a subscriber You now have several options for entering a number Call Subscriber L1: Dialing Voicemail inquiry Caller list Phonebooks Redial list Incognito now Disconnect Disable line Swap line • Take the handset off the hook or press a Line button or the Speaker button. You will then hear the dial tone.

  • Page 51: Other Options For Calling A Number

    If the connection is made, then the line number and the number or name of the destination subscriber will appear in the first line of the display. The duration of the call is shown in the second line of the display. L1:<Number>...

  • Page 52: Other Menu Options During A Call

    Other Menu Options During a Call During a call you have the following displays or selection options in the display. You can switch between these options with the arrow buttons during the conversation: • Call duration Shows the length of the call. •...

  • Page 53: How Do I Answer A Call

    How do I answer a call? If you receive a call, a call is forwarded to you or if a call is received for a group of which you are a member, • the number or the name of the caller will appear in the display, •...

  • Page 54: How Do I Pick Up A Call

    If “XXX” appears in the display, the caller’s number was not transmitted, e.g. because the caller has suppressed his number. This is how you accept a telephone call To pick up the call, Picking Up a Call • simply lift the handset. The handset is activated so that you can speak to the caller. •...

  • Page 55: How Do I End A Call

    This is how you pick up a signaled call To pick up the call, press the Pick Up button, if there is one, and lift the handset off the hook Activating a Telephone Call use the arrow button to select the menu item “Pick Up” in the display and confirm this with press the blinking Speed Dial, if there is one.

  • Page 56: How Do I Telephone With A Headset

    This is how you end one of several calls You can only end an active connection. This can be done by: Ending one of several • selecting the “Disconnect” option in the menu (then you can select one of the remaining calls inactive lines) If you have created the active connection yourself, putting the handset on hook will result in the...

  • Page 57: How Do I Switch Between Several Subscribers (Call Swap)

    • If you end the call with one of the subscribers (using the "Disconnect" option), the corresponding line will be free again. You can then switch to the line on hold. If you were the initiator of the call on the active line and you place the handset on hook, the callers will be connected to each other.

  • Page 58: How Do I Connect Two Subscribers To One Another

    This is how you call swap using the configured "Call Swap" button Press the button “Call Swap”. Call Swap using a You have now activated the next line. Configured Button Repeatedly pressing the “Call Swap” button will successively activate all of the active lines. The activation of the corresponding line will be delayed.

  • Page 59: Configuring Transfer When Placing Handset On Hook

    When you directly connect subscribers, you may still charged, even though you are no longer involved in their telephone call. This will only occur if you set up one or both of the connections. If, for example, Subscriber A called you and you called Subscriber B to inquire about something, you will only be charged for the connection to Subscriber B.

  • Page 60: How Do I Directly Forward A Call

    The person called (Subscriber B) sees on the display that the call has been transferred to him: <Subscriber A> ==> <Transferred from> The call can now be picked up directly by Subscriber B. If the call is not picked up within 20 seconds or if the call is forwarded to Voicemail, the connection attempt will be terminated and the caller will once again be put on “Hold”...

  • Page 61: The Secondary Call

    5.14 The Secondary Call You can use the “Secondary call” function to define whether you are available for an additional subscriber. You can set this option in the main menu or during a call. This is how you switch the Secondary Call function on / off From the main menu, select the option “Secondary Call”.
  • Page 62 This is how you activate Forwarding Unconditional Press the “Redirection” button on your SwyxPhone Enable Call The red LED for the Redirection button glows and you will see on your display that Forwarding immediate redirection has been activated. In this case, calls will be redirected the same way Unconditional as in the last activation of Immediate Redirection or according to the default setting.

  • Page 63: Call Forwarding Busy

    Your Voicemail can be configured using SwyxIt!. For further information, please refer to the SwyxIt! documentation. If Remote Inquiry has been configured for you, you can also change your Voicemail announcement and the destination of your (Call) Forwarding Unconditional from the menu of Remote Inquiry (see chapter 6.3, Remote Inquiry, page 74). 5.15.1.1 Define destination for Call Forwarding Unconditional You can define the destination for Call Forwarding Unconditional generally from the menu as described under This is how you activate Forwarding Unconditional, page 62.

  • Page 64: Call Forwarding No Reply

    More detailed information concerning the different configuration options can be found in Chapter 7.2.1, Forwardings, page 100 and in Chapter 7.6, Configuration of Function Keys, page 117. Your Voicemail can be configured using SwyxIt!. For further information, please refer to the SwyxIt! documentation.

  • Page 65: The "Forwarding" Button

    5.15.4 The “Forwarding” Button You can use the “Forwarding” button to activate or deactivate a forwarding defined in the “Call Forwarding Unconditional” shortcut menu. The LED will glow as long as Forwarding Unconditional is active (see This is how you activate Forwarding Unconditional, page 62). Your Voicemail can be configured using SwyxIt!.

  • Page 66: Speaker And Handsfree Telephone

    This is how you call a subscriber from the Phonebook From the main menu, select the option “Phonebooks”. The “Phonebook” menu will appear in the display. Calling a Subscriber from Phonebook Phonebook 1 Global 2 Personal 0 Back Use the arrow buttons to select the Phonebook to be used (Global or Personal) and confirm the selection with Gl.

  • Page 67: Activating The Speaker During A Call

    5.17.1 Activating the Speaker During a Call You are telephoning and using the handset. Switch on the speaker by pressing the Speaker button. This will allow those present in the room to listen to the call. If the speaker is active, this will be indicated by the red LED next to the Speaker button.

  • Page 68: Activating The Handsfree Telephone For An Outgoing Call

    If you press the Speaker button during the call or deactivate the speaker in the shortcut menu, the call will be disconnected. 5.17.6 Activating the Handsfree Telephone for an Outgoing Call If the line is idle, you can press the Speaker button instead of lifting the handset. The handsfree telephone is activated, you hear the idle tone and SwyxPhone is waiting for the entry of a phone number.

  • Page 69: Charging Info

    5.19 Charging info From the main menu, select the menu item “5 > Charging info”. <Subscriber> <Time> <Date> 1 Caller list (YY) 2 Phonebooks Lists 4 Forwardings 5 Charging info 6 Do not disturb = <Status> 7 Secondary call = <Status> 8 Configuration 9 Log off 0 Back...

  • Page 70: Sequence Of The Display Entries While Idle

    5.20 Sequence of the Display Entries While Idle The entries in the SwyxPhone display are shown a specific sequence one after another: 1. Missed Callbacks (xx) 2. Missed Callbacks (xx) 3. New calls (xx) 4. Voicemail available 5. Callback Requests (xx) 6.

  • Page 71: Swyxphone For Experts

    SwyxPhone for Experts This chapter contains information about the use of special functions which go beyond “normal” telephoning, such as conference calls or the allocation of project codes, for example. If the menu items Call Forwarding, Do not disturb, Disable secondary call or Configuration are not visible, then these functions are not available to you.
  • Page 72 If you start an outgoing call on the disabled line, this line will once again be cleared for incoming calls when you go on hook. This is how you switch the wrap-up time on or off In the main menu, use the arrow buttons to select the menu item "Configuration" and confirm the selection with Set wrap-up time The following message will appear in the display::...

  • Page 73: Voicemail Inquiry

    Voicemail inquiry A Voicemail is a spoken message in the form of a WAV file. If the caller couldn't reach you, he can leave a Voicemail. You can listen to the Voicemail, when you are back at your desk or from an other phone using the remote inquiry. When a new Voicemail has been left for you, this will be indicated by •...

  • Page 74: Remote Inquiry

    Remote Inquiry Remote Inquiry enables you to listen to your Voicemails from any telephone. When you are called at your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then can you listen to, repeat, or delete the new Voicemails and afterwards all existing Voicemails.
  • Page 75 Button Effect Connects to the caller (if possible) Back to the beginning of the mail Forward to the end of the mail 10 seconds backward Stop/Start Output (Pause) 10 seconds forward Switches to the previous mail Switches to the next mail Main Menu Switch to the next information (Date, Time, Number, Mail Content)
  • Page 76 Button Effect End Remote Inquiry (=Hook on) Inquiry of all Voicemails (most recent first) Inquiry of all E-mails Configuration of the Forwarding Unconditional Record note Change Voicemail Announcement Deletes all Voicemails, confirm with Help Table 6-3 Main Menu for Remote Inquiry End Remote Inquiry by going on hook.

  • Page 77: Change Forwarding Unconditional

    6.3.1 Change Forwarding Unconditional You can also use the Remote Inquiry menu to change the settings for Forwarding Unconditional. You can choose between • a Forwarding Unconditional to a number, • a Forwarding Unconditional to standard Voicemail or • deactivation of Forwarding Unconditional. This is how you change the settings for Forwarding Unconditional per Remote Inquiry In order to take advantage of this, Remote Inquiry must be configured for you.

  • Page 78: Project Codes

    Button Effect Activate (Call) forwarding to the saved no. The Call Forwarding Unconditional to a saved destination number will be activated. If no destination number is saved, you will be prompted to enter a number. Activate the (Call) forwarding to the Voicemail The Call Forwarding to your Standard Voicemail will be activated.

  • Page 79: Note

    This is how you assign a call to a project when dialing from Outlook Open the Outlook “Contacts” folder. Assign to a project Select the contact and click on the SwyxIt! symbol. from Outlook The following window appears: "SwyxIt! Phone Dialer". Enter a project code or select a project code from the drop-down list.

  • Page 80: Callback Request

    If while creating a note you enter the number but not the name, the following entry will appear in your personal Phonebook in the first position: “<No Name>:<Number>”.You can then edit this entry in the personal Phonebook. For further information please refer to chapter 7.4.3, Phonebooks, page 106. Callback request SwyxWare offers the option of leaving callback requests on other internal subscribers’...
  • Page 81 This is how you start Callback on busy Assumption: You have made a Callback on busy request. The person called ends his call. Starting Callback on busy On your telephone the “Callback” button will blink and a signal tone is produced. In the display you will see <Destination Subscriber>...

  • Page 82: Callback If Idle

    This is how you delete Callback on busy Assumption: You have made a Callback on busy request. In the main menu, select the entry “3> Lists”. Deleting Callback on busy The following appears in the display: Lists 1 My Callback Lists 2 Callback Requests (xx) 3 Redial list 0 Back...
  • Page 83 • start the callback from his Caller List (SwyxIt!) or his “Callback Requests” list (SwyxPhone). If you then pick up the callback, the callback request in your list will be deleted. If no connection is made, the callback request will remain unchanged. •...
  • Page 84 “My Callback Requests” List In the “My Callback Requests” list you will find all callbacks that you have requested yourself. This is how you open the “My Callback Requests” list In the main menu, select the entry “3>Lists” and then the entry “1>My Callback Requests”. “My Callback The “My Callback Requests”...

  • Page 85: Conference

    The “Missed Callbacks” List In the “Missed Callbacks” list you will find all callbacks on busy, which were prompted because the person called had finished his conversation, but were not confirmed by you. This is how you open the “Missed Callbacks” list Confirm this message “Missed Callbacks“...

  • Page 86: Starting A Conference

    6.7.1 Starting a Conference If you have at least two lines with the state “Active” or “On Hold”, the entry “> Conference” will appear in the available menu. This provides you with the option of creating a conference between these subscribers and yourself. This is how you start the conference Requirement: You have at least two lines with the state of “Active”...

  • Page 87: Leaving Or Ending A Conference

    to switch between these conferences. • Combine conferences If you are participating in different conferences, you can use “Conference” to combine both of the conferences. All participants will hear a welcome signal. If you would like to end the call to the subscriber you made an inquiry call to, put the handset on the hook or press the corresponding Line button.

  • Page 88: Conference Rooms

    This is how you end a conference Assumption: You have started a conference and the conference line has an “active” state, i.e. you can speak to the other conference participants. End Conference You have several options: • If the conference line is active, simply go on hook. •...
  • Page 89 This is how you connect another subscriber to the Conference Room Requirements: Connecting a • You have a connection to the Conference Room and Subscriber to the • you have a second line to another subscriber. Conference Room Press the “Call Transfer” button or confirm the menu item “Call Transfer”. The other subscriber is connected to the Conference Room and a welcome signal is produced in the conference.

  • Page 90: Using A Headset

    If you telephone a great deal, you can connect a headset of the SwyxPhone in order to have your hands free while on the phone. Swyx offers several headsets and the necessary connection cable as an accessory. All Swyx headsets are equipped with a so-called QuickDisconnect plug, which you can quickly unplug so that you don’t always have to put down the headset.
  • Page 91 6.8.2.1 Headset instead of Handset If you want to telephone exclusively with the headset, you can simply connect the headset directly instead of the handset. This is how you connect the headset instead of the handset to SwyxPhone L420e Remove the handset cable from the jack (3) on the back of the telephone (see Figure 2- 1, page 30).

  • Page 92: Connecting A Headset To Swyxphone L420P / Swyxphone L420S / Swyxphone L440 / Swyxphone L520P / Swyxphone L520S / Swyxphone L540

    6.8.3 Connecting a headset to SwyxPhone L420p / SwyxPhone L420s / SwyxPhone L440 / Swyx- Phone L520p / SwyxPhone L520s / SwyxPhone L540 These telephone models do not have their own connection for the headset. This is how you connect a headset to SwyxPhone L420p / SwyxPhone L420s / SwyxPhone...

  • Page 93: Connecting An Acoustic Adapter

    You are having a tele- phone conversation Action New Status on… The Handsfree Hook off You are telephoning with the Telephone handset. Press Handset button You will then telephone using the headset. 6.8.4 Connecting an Acoustic Adapter The use of the Acoustic Adapter has the advantage that it lets you use a headset which also supports the hook off function (e.g.

  • Page 94: Call Swap As A Substitute For Line Buttons

    To terminate the logoff procedure, select “0>Cancel”. If you would like to log off, select the option “1>Confirm” and press The following message will appear in the display: User? PIN:_ Another user can now log on to SwyxPhone. This is how you log on to SwyxPhone as a user If no user is logged on to SwyxPhone you will see the following display: Subscribe User?

  • Page 95: Multiple Call Intrusions

    The "SwyxMonitor" option pack must be installed for Call Intrusion, and the SwyxWare administrator must activate this function appropriately for each individual user. Also, calls can only be listened in on if they are made directly with SwyxIt! (and not in CTI mode).
  • Page 96 The option “Dial immediately” must be deactivated for this Speed Dial. The DTMF command then appears in the display after the Speed Dial is pressed - but the dialing is not yet started and you can enter the agent's number, or again use a Speed Dial to call. If you have stored the agent's number on a separate Speed Dial, the "Successive dial"...
  • Page 97 Once you have confirmed the option “Modify”, you have the following options: S02:Modify 1 Phone number 2 Dial immediately=<Status> 3 Successive dial = <Status> 4 Intercom = <Status> 0 Back Confirm the option "Number" with , as you first have to enter the DTMF command as a number.
  • Page 98 SwyxPhone for Experts...

  • Page 99: Swyxphone Settings

    SwyxPhone Settings You can use the menu to adjust the default settings of SwyxPhone to meet your individual needs. The following states can be manually configured: • Disable Secondary Call • Incognito (hide number) • Call Forwarding • Do Not Disturb (Call Forwarding Unconditional to Voicemail) •...

  • Page 100: Settings In The Main Menu

    Settings in the Main Menu 7.2.1 Forwardings The option “Forwarding” allows you to define whether telephone calls should be • should be forwarded unconditionally or • should be forwarded with a delay, i.e. after you have allowed the telephone on your desk to ring for a certain period of time, or •...

  • Page 101: Settings In The Configuration Menu

    Settings in the Configuration Menu If you select the item “8 > Configuration” in the main menu, you will see the following on the display: Configuration Ringing Call signaling = <Status> Lines Function keys Speed dials Incognito = <Status> Info Contrast Transfer on Hookon.=<Status>...

  • Page 102: Call Signaling

    The telephone ring for incoming calls is defined here. Define the telephone ring for calls from outside the company under “External” and the telephone ring for calls from within the company under “Internal”. Ringing <internal or external> -< 0x/07 >+ You can choose from seven different ringing tones.

  • Page 103: Function Keys

    An example of an outgoing call (you are calling someone): You have assigned the extension number 101 to Line 2. If you now call a subscriber using Line 2, extension 101 will be used. The subscriber you have called will see on his display that he is being called by a subscriber with the number 101.

  • Page 104: About

    The setting for the “Incognito” function can be changed by pressing . However, you can also use the Incognito function temporarily by lifting the handset, using the arrow buttons in the display to call the “Incognito now” option, and then confirming this option. This setting will only apply for the call which follows L1: Dialing Voicemail inquiry...

  • Page 105: Contrast

    • Resetting This option restarts the SwyxPhone, and you may have to log on to the SwyxServer again. Changes to the configuration are applied here. 7.3.9 Contrast You can alter the contrast here for the telephone display, and if applicable for the button displays.

  • Page 106: Menu Mode In Lists

    7.4.1 Menu Mode in Lists The arrow buttons can be used to page through the lists. In order to display more exact information concerning an entry, move to the corresponding entry and press . You now find yourself in the sub-menu of the entry and you can use the arrow buttons to page through the detailed information or to edit an entry.
  • Page 107 The Structure of the Entries in the Global Phonebook <Subscriber name> xx/yy <Number >= <Status> In the first line of the display you will see the subscriber name and which entry (XX) of the total number of entries (YY) is shown. In the second line you will see the telephone number and the status of the subscriber, if available.
  • Page 108 The Structure of the Entries in the Personal Phonebook Within a phonebook entry you can select this entry, edit it, display the number or delete the entry. This is how you add an entry to the Personal Phonebook In the main menu, use to select “2 >...

  • Page 109: Caller List

    This is how you select, edit or delete an entry in the Personal Phonebook In the main menu, use to select “2 > Phonebooks” and then the option “2 > Personal”. Edit the Personal The Personal Phonebook will appear: Phonebook Prs.
  • Page 110 New Calls If calls have been received for you but you have not picked up these calls, the number of calls received (xx) will appear on the display: <Subscriber> <Time> New calls (xx) 1 Caller list (YY) 2 Phonebooks Lists 4 Forwardings 5 Charging info 6 Do not disturb = <Status>...
  • Page 111 This is how you dial or edit an entry in the Caller List In the main menu, confirm the entry “1 > Caller List (XX)” using the button. Use Caller List The Caller List will be displayed. Calls XX/YY <Date> <Number/Name>...

  • Page 112: Redial List

    This is how you delete the Caller List You can delete the list at any time by confirming “1 > Clear list” with . This is the second to last entry in the list. Clear Caller List Calls XX/YY <Date> <Number/Name>...
  • Page 113 This is how you dial or edit an entry in the Redial List Press the “Redial” button while the handset is on hook. Redial list The Redial List will be displayed. Redial XX/YY <Date> <Number/Name> <Time> <Number/Name> <Time> <Number/Name> <Time> <Number/Name>...

  • Page 114: Lists For Callback Requests, My Callback Requests And Missed Callbacks

    This is how you delete the Redial List If the list is no longer up-to-date, it can be deleted at any time by confirming the entry “1 > Clear list” with Delete Redial List If there are no entries in the list, the message “No entry” will appear. Redial 00/YY 1 Clear list 0 Back...
  • Page 115 If an outgoing call is started or if the Line button is pressed during this wrap up time, the line will once again be cleared afterwards for incoming calls. If you would like to disable incoming calls to a line from time to time, you can define this using the menu of the assigned Line button (see chapter 6.1, Disabling Lines (Wrap-up Time), page 71).

  • Page 116: Incoming Calls

    The option you have selected will appear in the first line of the display and the current status will be shown in the second line of the display. If the system administrator has configured several telephone numbers for you, you can change these numbers as follows: Incoming calls = <Status>...

  • Page 117: Configuration Of Function Keys

    Now all you have to do is to confirm the telephone number or option you want with Incoming calls All extensions <All calls> <Group calls only> <Phone number 1> <Phone number 2> 0 Back Individual telephone numbers are numbers, which the administrator has assigned to you but also group numbers of groups of which you are a member.
  • Page 118 Function Description Do not disturb This button is used to immediately forward all incoming calls to Voicemail. The LED of this button will glow if the function “Do not disturb” has been activated. For further information please refer to chapter 7.2.2, Do Not Disturb, page 100. Secondary call With this button you can define whether are available to a second caller during a call.
  • Page 119 Function Description Incognito This button is used to suppress your telephone number before you make a call. For further information please refer to chapter 7.3.7, Incognito, page 103. User logoff With this button, the user is immediately logged off on the telephone.
  • Page 120 Press the function key you want on the SwyxPhone. Depending on which key you have pressed, the assigned function message will appear in the second line of the display. If you have pressed the N6 key, for example, “= Speed dial” will appear. Function Key Speed Dial (X) 1 Modify...
  • Page 121 The SwyxWare CD includes label templates for the SwyxPhone L4xx models: you can adapt these templates to your key configuration and print them. This is how you delete the function of a function key Go in the main menu to the menu item “8 > Configuration” and confirm your selection with Deleting a Function The Settings menu will appear.

  • Page 122: Configuration Of Speed Dials

    Configuration of Speed Dials In the default setting, there are six keys configured as Speed Dials (see Figure Preface-1, page 10). Speed Dials have the same function as abbreviated dialing buttons. You can assign a telephone number to the button. On a telephone with button displays (SwyxPhone L5xx) the name is directly transferred.
  • Page 123 Press the button you want. The predefined Speed Dials are located in the upper section of the function key pad (see Figure Preface-1, page 10). They have not been written on the insertion cards and they have not been configured yet. The following will appear when you press this button: N0x: unassigned 1 Modify 0 Back...

  • Page 124: Dial Immediately", "Successive Dial" Or "Intercom Connection

    Due to the fact that both SwyxPhone and SwyxIt! access the same user settings, any changes you make on SwyxPhone will always effect the settings in SwyxIt! and vice versa. Above all, you should keep in mind that if you delete lines or Speed Dials, the data will be lost! For further information please refer to chapter 8, Interaction with SwyxIt!, page 127.
  • Page 125 If the subscriber called is currently on the phone, you cannot begin an intercom connection. If you want to use the intercom in connection with several numbers, you can also assign this function to a button. This is how you assign the options “Dial immediately” or “Successive dial” or “Intercom connection”...
  • Page 126 change this option. • “Intercom connection” In the display, you will see the status message indicating whether the option “Intercom connection” is currently activated or deactivated for this Speed Dial. S02:Modify 4 Intercom = <Status> 0 Back 1 Phone number 2 Dial immediately=<Status>...

  • Page 127: Interaction With Swyxit

    Interaction with SwyxIt! General SwyxIt! is a telephony application which can be installed on your PC. SwyxIt! uses Internet Protocol and it interacts excellently with Microsoft Outlook and Microsoft Exchange. For example, you can use Drag & Drop to “drag” the phone number from an Outlook contact onto the SwyxIt! interface or you can click on a specific contact in the “Contacts”...

  • Page 128: Configuration Of Swyxphone In Swyxit

    Configuration of SwyxPhone in SwyxIt! In SwyxIt! you can easily configure the SwyxPhone keys and a Key Module, if available. For the configuration in SwyxIt! you must use the same user account as for SwyxPhone. This is how you configure the buttons for SwyxPhone in SwyxIt! Start SwyxIt! under your user account.
  • Page 129 You will see a picture of the selected phone and buttons arranged like the keys on this phone. Click on a button to configure the corresponding key. The Properties page of the key will open. Configuration of SwyxPhone in SwyxIt!

  • Page 130: Settings Which Can Only Be Made In Swyxit

    Depending on the selected function of the key, there is another tab provided for defining the properties of this key in more detail. Use this method to configure all keys of the selected phone. If you use different telephone types, you can configure all keys for these telephone types here. Depending on the selected telephone type, you can configure additional key modules.

  • Page 131: Rulebook Of The Call Routing Manager

    8.3.2 Rulebook of the Call Routing Manager An extensive set of rules is available for call handling in SwyxIt!. This is known as the Call Routing Manager. If you activate rules in the Call Routing Manager, these will also be valid for your SwyxPhone.

  • Page 132: Speed Dials

    8.4.3 Speed Dials The assignment of the Speed Dials in SwyxPhone corresponds to the assignment of the Speed Dials in SwyxIt!. The Speed Dials have an index so that the button N01 on the SwyxPhone corresponds to Speed Dial 1 on the SwyxIt!. If you make changes in one of these applications, this will also directly affect the other application.

  • Page 133: Pc Operation Of A Swyxphone Or Swyxit! (Cti)

    PC Operation of a SwyxPhone or SwyxIt! (CTI) With the CTI functionality you can dial the person you wish to speak to on your PC (SwyxIt!), e.g. from Outlook or Lotus Notes Contacts but the call will be made as usual via the telephone device.
  • Page 134 created immediately. • If there is more than one other terminal logged on, “Looking for controlled device” will appear in the display. A message appears on all telephony devices (SwyxIt! and SwyxPhone) to accept the PC operation request. Accept this by clicking on “OK” on SwyxIt! or select in the menu bar “Settings | CTI | Accept Pairing“...
  • Page 135 Configuring the Ringing If you use a CTI SwyxIt! to operate a SwyxPhone or another SwyxIt! remotely, you can indicate which of these telephony clients will ring. This is how you configure the ringing in CTI mode Go to the menu bar and click on "Settings | User Profile…".
  • Page 136 Interaction with SwyxIt!
  • Page 137 App. A: Call Management: What do I do, if…? SwyxPhone provides an optimal environment for professionally organizing incoming and outgoing calls. You are provided with functions such as “Conference”, “Call swap”, “Call transfer”, “Forwarding”, “Call signaling”, and much more. Using the configurable function keys, you can customize SwyxPhone to your telephoning behavior.

  • Page 138: Call Management: What Do I Do, If

    What do I do, if… Signaling I want to forward a call If the transfer was success- • Press a free Line button and without an Inquiry Call? ful, the LED will go out, select a new destination otherwise the call will be phone number.
  • Page 139 What do I do, if… Signaling I would like to pick up a The line button, containing • Press the corresponding secondary call? the second call, blinks. Line button or, in the dis- play, select the option “Pick Up” and confirm this with I would like to reject a The line button, containing •...
  • Page 140 What do I do, if… Signaling I would like to connect a The LED of the conference • Call the Conference Room. subscriber to the Confer- line glows. Press another Line button ence Room? The LED of the conference or, in the display, select the line blinks slowly, the LED option “Call Swap”...

  • Page 141: Technical Details

    Do not use a dry cloth because this may cause a static charge which could destroy the electronics. Technical Data The following is an overview of the technical data of the various SwyxPhones described in this manual. Swyx- Swyx- Swyx- Swyx- Swyx-...
  • Page 142 Swyx- Swyx- Swyx- Swyx- Swyx- Swyx- Swyx- Phone Phone Phone Phone Phone Phone Phone L420e L420p L420s L440 L520p L520s L540 Connection Cable Length Network Cable: Power Supply Cable: Mains Power Supply – Telephone: Mains Power Supply - 230V, 230V,...

  • Page 143: Updating The Firmware

    Swyx- Swyx- Swyx- Swyx- Swyx- Swyx- Swyx- Phone Phone Phone Phone Phone Phone Phone L420e L420p L420s L440 L520p L520s L540 Radio Interference Suppression: SwyxPhone complied to EN55024 (Immunity) and EN55022 Class B (Emission). It can be operated without interference in living quarters.
  • Page 144 Technical Details...

  • Page 145: Technical Terms

    App. C: Technical Terms Here you will find more detailed explanations of technical terms used in connection to the “Voice over IP” technology. These terms are included to help you understand the technical background, but they are not necessarily required to operate the phone itself. We also recommend technical “laymen” briefly read through these terms;...
  • Page 146 Explanation CorNet® A protocol created by Siemens, which is used by SwyxPhone L420 to communicate with SwyxServer. This connection is only used to transmit information to the server, for example, via an activated button, and to send display information from the server to the SwyxPhone. The actual telephony functions are carried out in SwyxServer.
  • Page 147 Term Explanation Direct Dialing-In line ISDN line, to which a telecommunications system with so- called extension numbers is connected, which can be used to directly contact a subscriber. In the case of the number “(0231) 4777-227, “227” is the extension number within a telecommunications system.
  • Page 148 Term Explanation H.323 A collection of international specifications (ITU), which define the transmission of multimedia data to packet- oriented data connections. H.323 Alias Name A symbolic name (e.g. TOMMY), which can be used as the address of an H.323 terminal instead of an IP address. H.450 Standard for additional performance specifications in H.323, such as Conference, Call Forwarding, Hold, Call Swap, etc.
  • Page 149 Term Explanation ISDN Integrated Services Digital Network Service integrating digital network ITSP Internet Telephony Service Provider. An Internet telephony service provider offers an interface via a gateway between Internet telephony and the classic telephone network. Thus via an ITSP, VoIP users can also reach subscribers in the classic telephone network, and vice versa.
  • Page 150 Term Explanation Name Resolution Automatic association of a name to a phone number. Example: You receive a call from the public telephone network and the caller’s phone number is transmitted. SwyxWare then searches, e.g. in Microsoft Outlook Contacts and in the Personal Phonebook, for a contact matching this phone number.
  • Page 151 Term Explanation POTS Plain Old Telephony System This is the classic analog telephone. Power over LAN Power over LAN is used to identify a property of devices with Ethernet connection, e.g. IP telephones. Thus, the power supply is provided via the Ethernet connection line and not via a power mains plug, as usual.
  • Page 152 Term Explanation SNTP Simple Network Time Protocol Standard for synchronizing clocks in computer systems over packet-based communication networks. Although mostly handled via UDP, can also be transported using other layer 4 protocols such as TCP. Specifically developed to enable reliable timing over networks with variable packet propaga- tion time (ping).
  • Page 153 Term Explanation Unified Messaging Message management system developed in 1989. It denotes a method of bringing incoming and outgoing messages of any kind (e.g. voicemail, email, fax, SMS, MMS, etc) into a standardized form, and granting the user access to this via a wide range of clients (fixed network or mobile phone, email client).
  • Page 154 Technical Terms...

  • Page 155: Function Codes

    App. D: Function codes This appendix provides an overview of the available function codes. This gives you quick access to certain functions by pressing the corresponding keys. Some functions, such as Call Intrusion, are available for SwyxPhone only via function codes. Within SwyxWare, certain functions can also be started by entering a function code.
  • Page 156 Code Function Description ##21nnn# Call Forwarding Busy to • Enable Call Forwarding Busy to nnn • If * is entered instead of nnn, Call For- warding Busy to Voicemail is activated. • Without nnn, Call Forwarding Busy is deactivated. ##22nnn# Call Forwarding No •...
  • Page 157 Code Function Description Send single # Sends a # as a DTMF tone to the call partner (transparently) Remote Inquiry Starts personal remote inquiry *20nnn# Call Forwarding Uncon- • Enable Call Forwarding Unconditional to *20*# ditional to nnn *20# • If * is entered instead of nnn, Call For- warding Unconditional to Voicemail is activated.
  • Page 158 Code Function Description Hold/Call Swap The current call is put on hold. A switch is made to a free line, or to the line previously on hold. Exit The currently active call is terminated. Call Transfer The active call is connected to the call on hold. *9nnn# Blind Call Transfer The active call is connected to nnn without...

  • Page 159: Index

    Index - A - Call Waiting – Pick Up 15 Accept 15 do not pick up 138 Call waiting 22 Abbreviated dialing button 46 Do not receive any 100 Allowed 15 About 104 Exit 55 Call Waiting Signal 27 Accept Forward 61 Disable 15 Of a call 53...
  • Page 160 Add Subscriber 139 DTMF (Definition) 147 Exit 139 (Definition) 146 - H - Inquiry Calls 139 - E - Listening only 89 H.323 Starting 139 E.164 (Definition) 148 Conference Room (Definition) 147 Alias Name 148 Connect Subscribers 140 ENUM 147 Devices 35 Configuration Menu 101 Equal sign...
  • Page 161 (Definition) 149 Exit with saving 16 (Definition) 150 ITSP Leave without saving 16 Party 19 (Definition) 149 Status 37 Call from the Phonebook 66 Menu Level call swap between 57 (Definition) 149 higher 16 Call Transfer 58 lower 16 Calling 50 - L - Menu Types 37 External 19...
  • Page 162 - U - Silent conference participation 89 reaction option 137 Simultaneous Logon 34 SwyxPhone L400 18 Unified Messaging Status Signaling 34 SwyxPhone L420 18 (Definition) 153 SIP (Definition) 151 SwyxPhone L440 12 Update SIP-URI 20 SwyxPhone L4xx/5xx 18 Automatic 143...
  • Page 163 User Authentication 21 User name 21 User Profile 99 user-specific information 99 - V - virtual line 36 VLAN (Definition) 153 Voicemail 73 Announcement Text 142 leave 73 listen in 16 record 73 Remote Inquiry 74 remote inquiry 74 Send 73 Welcome Announcement 76 Voicemail inquiry 73 VoIP (Voice over IP)
  • Page 164 Index...

This manual is also suitable for:

Swyxphone l520Swyxphone l440Swyxphone l540

Table of Contents