Sony HT-X8500 Operating Instructions Manual page 31

the connected device is not output
correctly, set the HDMI signal format
function to "Standard format"
(page 16).
 If no picture appears while
connecting the device with the HDMI
cable, make sure that the device is
connected to the HDMI IN jack and
the TV is connected to the HDMI OUT
(TV eARC/ARC) jack.
 The Sound Bar is connected to an
input device that is not HDCP (High-
bandwidth Digital Content
Protection) compliant. In this case,
check the specifications of the
connected device.
3D content from the HDMI IN jack
does not appear on the TV screen.
 Depending on the TV or video device,
3D content may not appear. Check
the supported HDMI video format
(page 38).
4K video content from the HDMI IN
jack does not appear on the TV
screen.
 Depending on the TV or the video
device, 4K video content may not
appear. Check the video capability
and settings of your TV and video
device.
 The picture may not be displayed
properly if the HDMI signal format
setting is changed. In this case,
change the setting to "Standard
format" (page 16).
 Use a Premium High Speed HDMI
Cable with Ethernet that supports
18Gbps or High Speed HDMI Cable
with Ethernet (page 38).
 If the Sound Bar is connected to the
HDMI jack that is not compatible with
HDCP2.2 or HDCP2.3, the HDMI
indicator on the Sound Bar flashes.
Connect to the HDMI jack compatible
with HDCP2.2 or HDCP2.3 of the 4K TV
or 4K device.
An image is not displayed on the
entire TV screen.
 The aspect ratio on the media is fixed.
Picture and sound of the device that
is connected to the Sound Bar are
not output from the TV when the
Sound Bar is not turned on.
 Set the HDMI standby through setting
to on (page 28).
 Turn on the Sound Bar, and then switch
the input for the device playing.
HDR contents cannot show as high-
dynamic range.
 Check the settings of the TV and
connected device. For details, refer to
the operating instructions of your TV
and the connected device.
 Some devices may convert HDR
contents to SDR if the bandwidth is
not enough. In that case, set the
HDMI signal format setting to
"Enhanced format" if the TV and the
connected device support a
bandwidth of up to 18Gbps (page 16).
When you select "Enhanced format,"
be sure to use a Premium High Speed
HDMI Cable with Ethernet that
supports 18Gbps (page 38).
Sound
The Sound Bar cannot connect to a
TV with the BLUETOOTH function.
 When you connect the Sound Bar and
TV with the HDMI cable (supplied),
the BLUETOOTH connection is
canceled. Disconnect the HDMI cable,
then perform the connecting
operation from the start (page 12).
No TV sound is output from the
Sound Bar.
 Check the type and connection of the
HDMI cable or optical digital cable
that is connected to the Sound Bar
and the TV (refer to the supplied
Startup Guide).
 Disconnect the cables that are
connected between the TV and the
Sound Bar, then connect them firmly
again. Disconnect the AC power cords
(mains leads) of the TV and the Sound
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