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Troubleshooting
Local Console
General
Problem:
My server does not boot when connected to the Switch but works fine when
I connect the keyboard, video, and mouse directly to the server.
Solution:
• Make sure that the keyboard and mouse cables are connected tightly between
the Server Interface Module and the server.
• Check that the keyboard and mouse cables are not crossed.
• Check the CAT5 cable connection.
Video
Problem:
I am getting ghosting, shadowing, or fuzzy images on my local monitor.
Solution:
• Check that all video cables are inserted properly to the Server
Interface Module.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your server.
• Lower the video resolution of your monitor.
• Check that the cable length does not exceed 100 feet (30m).
• Check that the graphics card you are using supports the resolution and
refresh-rate setting on your server.
• Connect the monitor directly into the server with which you are having trouble
to see if the problem still appears.
Problem:
I am getting a black screen on my local monitor.
Solution:
• Check that all video cables are inserted properly.
• Check that the keyboard cable is connected and inserted properly between
the server and the Server Interface Module for the appropriate port.
• Connect your monitor directly to the server to verify that your monitor is
functioning properly.
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