Troubleshooting; Identifying The Problem - Fujitsu LifeBook N Series User Manual

L i f e B o o k N S e r i e s U s e r ' s G u i d e

Troubleshooting

Your LifeBook notebook is sturdy and
subject to few problems in the field.
However, you may encounter simple setup
or operating problems that you can solve
on the spot, or problems with peripheral
devices, that you can solve by replacing the
device. The information in this section
helps you isolate and resolve some of these
straightforward problems and identify fail-
ures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through
the following procedure before pursuing
further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged
into your LifeBook notebook and to an
active AC power source.
3. Make sure that any card installed in the
PC Card slot is seated properly. You
can also remove the card from the slot,
thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected
to the external connectors are plugged
in properly. You can also disconnect
such devices, thus eliminating them as
possible causes of failure.
5. Turn on your LifeBook notebook.
Make sure it has been off at least 10
seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved,
refer to the Troubleshooting Table, that
follows, for more detailed trouble-
shooting information
30
.
If you keep notes about
what you have tried, your
support representative may
be able to help you more
quickly by giving additional
suggestions over the phone.
8. If you have tried the solutions
suggested in the Troubleshooting Table
without success, contact your support
representative:
Before you place the call, you should have
the following information ready so that the
customer support representative can
provide you with the fastest possible solu-
tion:
Product name
n
Product configuration number
n
Product serial number
n
Purchase date
n
Conditions under which the problem
n
occurred
Any error messages that have occurred
n
Type of device connected, if any
n
See the Configuration Label on the bottom
of your LifeBook notebook for configura-
tion and serial numbers.
Do not return a failed
LifeBook notebook to Fujitsu
until you have received a
Return Material
Authorization (RMA)
number from a support
representative.