Chapter 6 – Problem Solving - Philips Streamium SL50i Instructions For Use Manual

SL50_USA_Booklet.qxd 16-07-2004 12:07 Pagina 18
18 ENGLISH
Problem
The Installation CD will not start.
The software will not install.
No wireless connection or intermittent drop-out
of the wireless connection.
in
No display information after pressing the PC LINK
button.
you
(Wireless) network problems.
6.2 PC / Network problems
Check the Support section on www.philips.com/streamium for the latest information on
problem solving.
Possible cause
Autorun disabled for your drive.
Wrong operating system.
Wireless signal range, speed, and
strength can be affected by
interference from neighbouring
wireless networks and devices.
Electro-magnetic devices such as
televisions, radios, microwave ovens,
and cordless telephones, especially
those with frequencies in the
2.4 GHz range, may also interfere
with wireless transmission.
Not all drivers or firmware of your
networking products are up to date.
Some technologies that improve
your networking speed may cause
compatabilities.
PC is switched off.
The Media Manager software is not
running.
No wireless network adapter
connected or range too long
(weak radio signal).
Network host (PC) or wireless base
station is switched off.
Your wireless base station/network
router employs MAC filtering and
prevents the SL50i from connecting
to your network.
Not enough USB bandwidth available If you share the USB bandwidth with other heavy
for a wireless USB adapter.
Radio interference from other
(wireless) devices.
Solution
Double-click 'My Computer', then the CD-ROM
drive icon and finally 'Setup.exe' to start the CD.
Go to www.philips.com/streamium to see which
operating systems are supported.
Switch off wireless devices that interfere with your
wireless network connection.
Install the latest drivers and firmware for all your
networking products.
Disable all 'doubling technologies' (e.g. 22 MBps instead
of 11 MBps or 108 MBps instead of 54 MBps).This can
be done in the advanced settings of your Wireless
USB adapter or Wireless base station.
Switch on your PC.
Start the Media Manager software.
Connect the wireless network adapter to your PC or
reposition your wireless adapter.You may check
the link quality by pressing the MENU button and
selecting Network > Wireless Info > Signal Level.
Make sure your home network is operational before
try to contact a networked computer with the SL50i.
Add the SL50i MAC address to the list of devices that
may connect to your base station/gateway router. (See
its user manual for how to do this.) Press the MENU
button and select: Network > Wireless Info > NIC
MAC Address to see the wireless MAC address.
USB bandwidth users (like USB cameras, scanners or
rewritable drives, etc.), the remaining bandwidth may
not be enough.
Check whether a wireless connection can be
established with other devices switched off.
(e.g. microwave ovens, other wireless devices, etc.)
See 'Advanced network problem solving' on page
43 of the extended User Manual on CD-ROM.