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Panasonic KX-TGK320AZ Operating Instructions Manual

Digital cordless answering system
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Before initial use, see "Getting Started"
on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
To use this unit in your country, first change the unit's region setting to match
your country (page 32).
KX-TGK320AZ_(en-en)_0908_ver001.pdf 1
Operating Instructions
Digital Cordless Answering System
Model No.
KX-TGK320AZ
9/8/2015 11:08:26 AM

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Summary of Contents for Panasonic KX-TGK320AZ

  • Page 1 KX-TGK320AZ Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. To use this unit in your country, first change the unit’s region setting to match your country (page 32).

  • Page 2: Table Of Contents

    Table of Contents Introduction Listening to messages .......37 Advanced new message alerting Accessory information ........3 features ............38 Important Information Remote operation ........39 For your safety ..........5 Answering system settings ......40 General notices ..........6 Useful Information Important safety instructions ......7 Voicemail service ........42 For best performance ........7 Character entry ..........42 Other information .........7...

  • Page 3: Introduction

    We recommend using Panasonic rechargeable batteries. By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached.
  • Page 4 Introduction www.panasonic.net/pcc/products/telephone/p/tga20/ Please contact Panasonic or authorised sales department for availability of key finder in your area. Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product.

  • Page 5: Important Information

    Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. R It is advised not to use the equipment at a To prevent severe injury and loss of life/ refuelling point.

  • Page 6: General Notices

    Important Information R Use caution when installing or modifying thunderstorm is coming, we recommend telephone lines. that you: R The AC adaptor is used as the main – Unplug the telephone line cord from the disconnect device. Ensure that the AC phone socket.

  • Page 7: Important Safety Instructions

    Base unit location/avoiding noise R Operating the product near electrical appliances may cause interference. Move The base unit and other compatible Panasonic away from the electrical appliances. units use radio waves to communicate with each other.

  • Page 8: Specifications

    Important Information 0 °C–40 °C, 20 %–80 % relative air Notice for product disposal, transfer, humidity (dry) or return R This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

  • Page 9: Getting Started

    R Follow the directions on the display to set up the unit. Note: R Use only the supplied Panasonic AC adaptor PNLV226AL. R Use only the supplied telephone line cord. KX-TGK320AZ_(en-en)_0908_ver001.pdf 9 9/8/2015 11:08:26 AM...
  • Page 10 Charge for about 7 hours. For replacement, we recommend using the R When the handset is placed on the base Panasonic rechargeable batteries noted on unit, a beep is heard and the message page 3, 6. indicator lights up about 5 seconds (...

  • Page 11: Controls

    Getting Started Battery level Handset Icon Battery level Full Needs charging. Panasonic Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 16 hours max. Not in use (standby) 200 hours max. Note: R Actual battery performance depends on usage and ambient environment.

  • Page 12: Display Icons

    Getting Started By pressing a soft key, you can select the Item Meaning feature shown directly above it on the “Greeting Only” is display. selected. Caller messages Navigator key are not recorded. (page 41) Navigator keys functions as follows. Battery level –...

  • Page 13: Turning The Power On/Off

    Getting Started Icon Action Enter the current hour and minute. Example: 9:30 Allows you to edit phone 09 30 numbers. R You can select 24-hour or 12-hour Adds new entry. clock format (“AM” or “PM”) by pressing *. Displays the phonebook search menu.
  • Page 14 Getting Started – “New Message” (Default: On) – “Missed Call” (Default: Off) MMENUN#278 MbN: Select the desired setting and press MSELECTN. R “ ” is displayed next to the selected features. R To cancel a selected feature, press MSELECTN again. “ ” disappears. MOKN a MOFFN Note: R If the message indicator flashes when the...

  • Page 15: Making/Answering Calls

    Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a Making calls PBX: 0 a MDN (Pause) Lift the handset and dial the phone number. Dial the phone number. a M R To correct a digit, press MCLEARN.

  • Page 16: Intercom

    Making/Answering Calls To return to the call, press MMUTEN. Transferring calls, conference Note: calls R MMUTEN is a soft key visible on the display Outside calls can be transferred or a during a call. conference call with an outside party can be made between 2 handsets in the same radio Recall/flash cell.

  • Page 17: Key Lock

    Making/Answering Calls Making an intercom call When 3 or more handsets are registered: MbN: Select the desired unit. a MOKN When you finish talking, press MOFFN. Answering an intercom call Press M N to answer the page. When you finish talking, press MOFFN. Turning auto intercom on/off This feature allows the handset to answer intercom calls automatically when it is called.

  • Page 18: Phonebook

    Phonebook Categories Phonebook Categories can help you find entries in the You can add 120 names (16 characters max.) phonebook quickly and easily. You can and phone numbers (24 digits max.) to the change the names of categories (“Friends”, phonebook, and assign each phonebook entry “Family”, etc.).

  • Page 19: Speed Dial

    Phonebook Editing entries Speed dial Find the desired entry (page 18). a You can assign 1 phone number to each of MMENUN the dial keys (1 to 9) on the handset. MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Adding phone numbers to speed Edit the phone number if necessary.
  • Page 20 Phonebook MbN: “Yes” a MOKN a MOFFN Viewing an entry/Making a call Press and hold the desired speed dial key (1 to 9). To make a call, press M KX-TGK320AZ_(en-en)_0908_ver001.pdf 20 9/8/2015 11:08:27 AM...

  • Page 21: Programming

    Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus MMENUN Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting.
  • Page 22 Programming Sub-menu 1 Sub-menu 2 Settings Code Settings 2-9 Rings #211 Number of Rings <5 Rings> Auto 1 Minute #305 Recording Time <3 Minutes> Greeting Only – #306 Remote Code Call Screening <On> #310 – – #327 Answer On – –...
  • Page 23 Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Off-6 <6> #160 – Ringer Volume <Ringtone 1> #161 – Ringtone Do Not Disturb #238 Mode <Off> – On/Off Do Not Disturb <23:00/06:00> #237 Mode – Start/End Do Not Disturb 30 sec.
  • Page 24 Programming Sub-menu 1 Sub-menu 2 Settings Code Nuisance Call Single Number – #217 Block Range of Numbers – Withheld #240 <Off> Speed Dial – – #261 *1, *9 – <Off> #725 Eco Mode *1, *9 – <Normal> #729 Security Enhanced –...
  • Page 25 Programming Sub-menu 1 Sub-menu 2 Settings Code – #138 Repeater Mode <Off> Register Register Handset – #130 – #131 Cancel Register – <Australia> #136 Country NewZealand Select Base – <Auto> #137 – – #139 Cancel Base Language Display <English> #110 Main menu: “Key Finder”...

  • Page 26: Alarm

    Programming This menu is not displayed when scrolling through the display menus. It is only available in direct command code. This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”.

  • Page 27: Do Not Disturb Mode

    Programming Important: Proceed with the operation according to your selection in step 3. R Make sure the unit’s date and time setting is correct (page 13). n Once: R If you have set the alarm, the alarm sounds Enter the desired date and month. a even if do not disturb mode is turned on.

  • Page 28: Nuisance Call Block

    Programming MbN: Select the category. a Press MOKN a MOFFN MSELECTN again. “ ” disappears. MOKN a MOFFN Storing a range of numbers MMENUN#217 MbN: “Range of Numbers” a MOKN Nuisance call block MMENUN a MbN: “Add” a MOKN This feature blocks calls from unwanted Enter the desired number (2-8 digits).

  • Page 29: Baby Monitor

    Programming R If the unit is connected to a PBX system, MMENUN a MbN: “Erase All” a MOKN you cannot set the baby monitor. MbN: “Yes” a MOKN R During the monitoring mode, battery consumption is faster than usual. We MbN: “Yes”...
  • Page 30 Programming MbN: Select the phonebook entry. a Erasing an outside monitoring MOKN number R “Baby Monitor” will be displayed. Press MMENUN on the handset being Note: monitored. R If you edit a phonebook entry which is MbN: “On/Off” a MOKN assigned for monitoring, the edited entry does not transfer to the monitor.

  • Page 31: Other Programming

    Programming Note for New Zealand: Note: R The use of this feature can prevent a R The unit disconnects the call National Call from being dialled. E.g., in the automatically after 2 minutes. case of the South Island, the “03” will be omitted and will therefore prevent a National Call to other areas of the South Island.

  • Page 32: Registering A Unit

    Programming Note: Registering a unit R If you set repeater mode to “On” (page 33): – Security is set to “Normal” and Operating additional units displayed. – “Security” is not displayed in the Additional handsets display menu (page 24). R When enhanced security is enabled, sound Up to 6 handsets can be registered to the may cut in and out during conversations.
  • Page 33 You can increase the signal range of the base R If you forget your PIN, contact an unit by using a DECT repeater. Please use authorised service centre. only the Panasonic DECT repeater noted on page 3. Contact your Panasonic dealer for details. Selecting a base unit Important: When “Auto”...

  • Page 34: Caller Id Service

    Caller ID Service – “Private Caller”: The caller requests not to send caller information. Using Caller ID service R If the unit is connected to a PBX system, caller information may not be properly Important: received. Contact your PBX supplier. R This unit is Caller ID compatible.

  • Page 35: Caller List

    Caller ID Service To call back, press M For Caller ID Type II users To exit, press MOFFN. When you receive a 2nd call during a Note: conversation, you will hear a signal tone following the call waiting tone and the R If is displayed in step 2, not all of the conversation will be interrupted or muted...

  • Page 36: Answering System

    Answering System To turn off: Answering system MMENUN#328 MOFFN The answering system can answer and record Note: calls for you when you are unavailable to R When the answering system is turned on, answer the phone. You can also set the unit to play a greeting is displayed on the handset.

  • Page 37: Listening To Messages

    Answering System message, your own recorded greeting Operation message is erased. 2 or MEN Skip message MMENUN#304 (during playback) MOKN a MOFFN Enter the “Settings” menu Play new messages Playing back the greeting Play all messages message Play greeting message MMENUN#303 Record greeting message Turn answering system on...

  • Page 38: Advanced New Message Alerting Features

    Answering System Turning on/off the new message alert Advanced new message setting alerting features MMENUN#338 MbN: “On/Off” a MOKN New message alert by a call MbN: Select the desired setting. a MOKN This feature allows you to receive a a MOFFN notification by phone when new messages are recorded.

  • Page 39: Remote Operation

    Answering System MbN: Select the desired setting. a MOKN To turn on remote operation, enter the a MOFFN desired 3-digit remote access code. MOKN a MOFFN Listening to messages After you answer the new message alert, you Deactivating remote operation can listen to the messages as follows.

  • Page 40: Answering System Settings

    Answering System Operation MbN: Select the desired setting. a MOKN a MOFFN Play greeting message Record greeting message Number of rings before the unit Stop recording answers a call Stop playback Turn answering system off You can change the number of times the phone rings “Number of Rings”...
  • Page 41 Answering System so your unit’s answering machine can pick Select “Greeting Only” in step 2 on up the call prior to the voicemail provided “Caller’s recording time”, page 41. by your phone service provider. Note: R When you select “Greeting Only”: For Telecom Call Minder or –...

  • Page 42: Useful Information

    Useful Information Voicemail service For Australia Voicemail is an automatic answering service offered by your phone service provider. For New Zealand To receive Call Minder or Message Mailbox messages, please note the following: “Call Minder” and “Message Mailbox” are automatic answering services offered by your phone service provider.
  • Page 43 Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table ( Extended 1 character table ( R The following are used for both uppercase and lowercase: Extended 2 character table ( KX-TGK320AZ_(en-en)_0908_ver001.pdf 43 9/8/2015 11:08:27 AM...

  • Page 44: Error Messages

    Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( Error messages Display message Cause/solution Base no power R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. No link.
  • Page 45 Useful Information General use Problem Cause/solution The handset does not turn R Place the handset on the base unit or charger to turn on the on even after installing handset. charged batteries. The unit does not work. R Make sure the batteries are installed correctly (page 9). R Fully charge the batteries (page 10).
  • Page 46 Useful Information Battery recharge Problem Cause/solution The handset beeps and/or R Battery charge is low. Fully charge the batteries (page 10). flashes. I fully charged the R Clean the battery ends ( ) and the charge contacts with batteries, but a dry cloth and charge again.
  • Page 47 Useful Information Caller ID Problem Cause/solution Caller information is not R You must subscribe to a Caller ID service. Contact your phone displayed. service provider for details. R If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket.
  • Page 48 Useful Information Answering system Problem Cause/solution The unit does not record R The answering system is turned off. Turn it on (page 36). new messages. R The message memory is full. Erase unwanted messages (page 37). R The recording time is set to “Greeting Only”. Change the setting (page 41).

  • Page 49: Warranty (For New Zealand)

    6) Damage to the product caused by accident, misuse or Act of God. 7) Repairs when the product has been dismantled, repaired, modified or serviced by other than a Panasonic Authorised Dealer authorised to service that type of product. IF YOUR PANASONIC PRODUCT FAILS WITHIN THE...

  • Page 50: Index

    Index Handset Deregistration: 33 Index Locator: 11 Name: 31 Additional base units: 32 Registration: 32 Additional handsets: 32 Hold: 15 Alarm: 26 Intercom: 16 Answering calls: 15 Key finder: 23, 25 Answering system: 36 Key lock: 17 Call screening: 40 Keytones: 24 Erasing messages: 37, 40 Greeting message: 36...
  • Page 51 Notes KX-TGK320AZ_(en-en)_0908_ver001.pdf 51 9/8/2015 11:08:28 AM...
  • Page 52 18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland, New Zealand Phone: (09) 272 0100 Fax: (09) 272 0137 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan © Panasonic System Networks Co., Ltd. 2015 *PNQX6811ZA* *PNQX6811ZA* PNQX6811ZA TT1215YM0 KX-TGK320AZ_(en-en)_0908_ver001.pdf 52 9/8/2015 11:08:28 AM...

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