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The parent unit cannot find the camera unit in the
registered account.
• Check if the camera has been turned on.
• Tap the Search Camera button again.
The parent unit cannot log in to the registered
account.
• Check if the account name and password are correct.
• Check if there is any problem with the Wireless
Router or Internet Service.
• Go to the home screen. Press
Settings > Wireless & networks. Tap the Wi-Fi ®
menu on the first row to turn it off and then tap again
to turn it on.
The parent unit has lost its link with the camera
unit.
• Check if the camera unit has been turned off (LED is
off).
• Move your parent unit and camera closer to the
wireless router.
How to obtain better video quality.
• Go to Camera Settings > Video Quality and select
HQ (VGA).
Note that this will reduce the frame rate of the video
display.
The audio from the camera is breaking up.
• This may be due to the network or interference
problem. Move your parent unit closer to the camera
and closer to the wireless router.
Help
H
and then tap
L
• Press
on the left side on the parent unit briefly to
switch off the video display on the parent unit to
enable audio transmission only at more bandwidth.
There is a security warning shown on the display
when I log in to monitoreverywhere.com with
Internet Explorer on a PC.
• Select "No" to continue, so that you can receive
video streaming on the screen.
Noise interference on your units
• Your camera unit and parent unit may be too close.
Move them farther apart. Make sure there is at least 3
to 6 feet between the 2 units to avoid audio feedback.
• Use of other 2.4GHz products, such as Bluetooth
systems or microwave ovens may cause interference
with this product. Keep the baby monitor at least 5
feet away from these products, or switch them off if
they appear to be causing the interference.
My parent unit does not turn on.
• Make sure that the power adapter is securely
connected.
• Make sure that you are using the power adapter that
was included with your parent unit.
• Make sure that the parent unit is turned on.
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