Motorola R-2400 Operator's Manual page 7

Communications service monitor
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FOREWORI)
1.
SCOPEOFMANUAL
This
manual
is
intended
for
use
by
experiencqd
technicians
with similar
types
of
equipment.
It
contains
all
the
service
information required for the
equipment
described and
is
current
as
of
the
printing date.
Changes
which occur
after the printing
date are
incorporated by
Instruction Manual
Revisions
(SMR).
These
SMR'S
are
added
to
the manuals
as
the engineering
changes
are
in-
corporated
into
the
equipment.
2.
MODELANDKITIDENTIFICATION
Motorola
equipments are specifically
identified
by
an overall model number on the
nameplate.
In
most
cases,
assemblies
and
kits which
make up the
equipment
also have
kit
model
numbers stamped
on them. When
a
production
or
engineering
change
is incorporated,
the
applicable
schematic diagrams
are
updated.
As
diagrams
are updated, information about
the
change is
incorporated
into
a
revision column. This revi-
sion
column
appears
in
the
manual
next
to
the
parts list
or, in
some
cases,
on the diagrarn.
It
lists the
reference
number,
part
number, and description
of
the
parts
removed
or
replaced.
3.
SERVICE
The Motorola Test Equipment Repair Center
is
charged
with
the service
responsibility
for all
test
equip-
ment supplied by the Motorola Communications
Sec-
tor.
The
center
maintains
a
stock
of original
equipment
replacement
parts and a complete
library of
service
in-
formation for all Motorola
test
equipment.
Most
in-warranty repairs are performed
at
the
center. Exceptions
include repairs on
some
equipment
not manufactured by
Motorola which
are
performed by
the
original supplier under
the
direction
of
the
Motorola
Test
Equipment
Repair
Center.
Out-of-warranty
service
is
performed
on a time and
materials basis
at
com-
petitive rates. Customer satisfaction
is
continually
surveyed
by
reply cards returned
with
repaired in-
struments.
The Motorola Test Equipment Repair Center
also
provides
a
convenient telephone troubleshooting
ser-
vice. Frequently, a user technician can troubleshoot
a
piece
of equipment
and isolate the defective components
under the direction
of
the Motorola Test
Equipment
Repair Center
via
telephone. Required
replacement
parts are then immediately shipped
to
the
user thereby
reducing shipping
time and
servicing costs. For
telephone
troublehsooting contact the Motorola
Test
Equipment
Repair Center
toll
free at (800) 3234967
.
All
other inquires and
requests
for
test equipment
calibration and repairs should
be
directed
to
the
Motorola Area Parts Office. They
will
contact
the
Motorola Test Equipment Repair Center,
process the
necessary
paperwork and,
if
necessary, have
the
Center
contact you to
expedite the
repair:
4.
REPLACEMENT PARTS ORDERING
Motorola maintains
a
number
of
parts
offices
strategically located throughout
the
United
States.
These
facilities
are
staffed
to
process
parts
orders, iden-
tify
part
numbers,
and
otherwise assist
in
the
maintenance
and repair
of
Motorola
Communications
products.
Orders
for all
replacement
parts should be
sent
to
the
nearest
area
parts and
service
center
listed below.
When ordering replacement parts the complete iden-
tification
number located
on the
equipment should
be
included.
V
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