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Chapter 5 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
Problem
The touchmonitor does not respond when
turning on the system.
Monitor display is blank.
Touch functionality doesn't work
Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/support for technical support.
See this user manual's last page for worldwide technical support phone numbers.
Elo Touch Solutions | 670 N. McCarthy Blvd., Suite 100 | Milpitas, CA 95035 | 800 ELO TOUCH | +1 408 597 8000 | www.elotouch.com
Suggested Troubleshooting
Check that the power cables are correctly attached.
Verify the power supplies are functioning.
The monitor or computer module may be in SLEEP
mode. Press any key / move the mouse / touch the
Touchscreen to see if the image reappears.
Adjust your computer's resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
If none of the above steps worked, restart the PC.
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
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