Chapter 5 - Technical Support; Solutions To Common Problems; Technical Assistance - Elo TouchSystems 1940L User Manual

Chapter 5 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo TouchSystems Customer
Service.

Solutions to Common Problems

Problem
The touchmonitor does not respond when
turning on the system.
Monitor display is dim
Monitor display is blank.
Monitor displays an "Out Of Range"
message
Touch functionality doesn't work

Technical Assistance

Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual's last page for worldwide technical support phone numbers.
Check that the power cables are correctly attached.
Verify the power supplies are functioning.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen to
see if the image reappears.
Adjust your computer's resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
User Manual – 1940L
SW601787 Rev A - Page 20 of 26
Suggested Troubleshooting