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5 Service and support
Don't perform any maintenance operations that aren't
described in this user manual. Don't disassemble the
device into its component parts to carry out repairs.
The device may only be repaired in authorized service
centers.
Contact our supporting Philips
partners
If you have any questions about your SpeechOne
or experience technical issues, contact one of our
supporting Philips partners. The local partner you
purchased your SpeechOne from will strive to answer
your questions and to solve your problem as soon as
possible.
Troubleshooting
Find the most common problems you could encounter
with the SpeechOne in the following table. If you are
unable to solve the problem with the information below,
contact the supporting Philips partner you purchased
the device from.
Problem
The SpeechOne is completely without
function.
The SpeechOne doesn't respond to
input commands.
The SpeechOne doesn't switch on.
24
Service and support
Cause
• Some computer providers limit the
output power of USB ports to 100 mA.
These ports may not provide enough
power for the SpeechOne to function
properly.
• The wireless connection to the
docking station may be interrupted.
• The USB cable is connected to the
wrong USB port on the docking
station (i.e. USB port for charging
marked with 5V DC).
• Your computer is in sleep mode.
• The battery is empty.
• The battery is very low.
Solution
• Use a power supply unit. (The power
supply unit is not included and needs
to be purchased separately.)
• Connect the SpeechOne via a self-
powered hub.
• Check the wireless connection.
• Move closer to the docking station.
• Start the pairing process as described
in the chapter Pairing.
• Disconnect the USB cable from the
docking station and connect it to the
USB port for PC connection marked
with
on the docking station.
• Wake your computer from sleep
mode.
• Charge the SpeechOne.
• If none of the solutions provided
above solves the problem, reset
the wireless connection. For more
information, see
Resetting the
wireless
connection.
• Charge the SpeechOne.
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